Cybersource incident
Payments 2.0 Alt Pay Service Disruption in CAS/TEST
Affected components
Update timeline
- investigating May 05, 2026, 04:58 PM UTC
Cybersource is aware of an issue that is currently affecting Payments 2.0 Alt Pay Services in CAS/TEST services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing errors. Reported Start Time: 4 May 2026 17:57 GMT Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25414827
- investigating May 05, 2026, 06:44 PM UTC
-CyberSource teams continue to investigate the issue affecting Payments 2.0 Alt Pay -Services in the CAS/TEST service environment. -We appreciate your patience as we urgently work towards mitigation of the issue. Impact: Users may experience payment processing errors. Reported Start Time: 4 May 2026 17:57 GMT Next Update: 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25414827
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