Tokenization Service Disruption

Update timeline

1. investigating Apr 17, 2026, 11:12 PM UTC

   Cybersource is aware of an issue that is currently affecting Tokenization (TMS) services. Some merchants using TMS Network Tokenization may experience card provisioning failures for Mastercard. Impact: Certain merchants using Network Tokenization within TMS may encounter synchronous provisioning failures on Mastercard with the reason [SERVICE_UNAVAILABLE]. Reported Start Time: 11:29 GMT on 17 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

2. monitoring Apr 18, 2026, 12:27 AM UTC

   The issue affecting Tokenization (TMS) services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Tokenizeation (TMS) services as normal. Reported Start Time: 11:29 GMT, 17 April 2026 Reported End Time: 23:30 GMT, 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25105032

3. resolved Apr 29, 2026, 04:52 PM UTC

   The issue affecting Tokenization (TMS) services has now been resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 11:29 GMT, 17 April 2026 Reported End Time: 23:30 GMT, 17 April 2026 Impact: Customers are now able to use Tokenization (TMS) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center