Cybersource experienced a minor incident on June 16, 2026 affecting Cielo, lasting 11h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2026, 08:04 PM UTC
Cybersource is aware of an issue that is currently affecting Cielo transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants processing through the Cielo gateway may run into intermittent authorization ESYSTEM errors. Reported Start Time: 16 June 2026 17:40 GMT Next Update: 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:
- monitoring Jun 16, 2026, 09:26 PM UTC
The partner reports that the issue has been resolved, and processing is resuming normally. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and merchants are now able to use Cielo services as expected. Reported Start Time: 16 June 2026 17:40 GMT Reported End Time: 16 June 2026 19:20 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:TBD
- resolved Jun 17, 2026, 07:17 AM UTC
The issue affecting Cielo has now been fully resolved. Reported Start Time: 16 June 2026 17:40 GMT Reported End Time: 16 June 2026 19:49 GMT Impact: Customers are now able to use Cielo services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26073658