Payer Authentication Setup Issue

Update timeline

1. investigating Apr 28, 2026, 06:58 PM UTC

   Cybersource is aware of an issue that is currently affecting the Payer Authentication Setup Service. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience error "Setup failed" via the Payer Authentication Setup Service. Reported Start Time: 28 April 2026 at 13:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25271767

2. monitoring Apr 28, 2026, 07:27 PM UTC

   The issue affecting the Payer Authentication Setup Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Setup Service as normal. Reported Start Time: 28 April 2026 at 13:11 GMT Reported End Time: 28 April 2026 at 18:32 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25271767

3. resolved Apr 28, 2026, 10:25 PM UTC

   The issue affecting the Payer Authentication Setup Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:28 April 2026 at 13:11 GMT Reported End Time:28 April 2026 at 18:32 GMT Impact: Customers are now able to use the Payer Authentication Setup Services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25271767

4. postmortem Apr 30, 2026, 01:59 AM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link : [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10591)