Payment Services Disruption

Update timeline

1. investigating Apr 17, 2026, 06:48 PM UTC

   Cybersource is aware of an issue that is currently affecting Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with payment processing services via VPC. Reported Start Time: 08:10 GMT on 17 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

2. monitoring Apr 17, 2026, 07:07 PM UTC

   The issue affecting VPC is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use VPC as normal. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

3. monitoring Apr 17, 2026, 08:52 PM UTC

   Cybersource was aware of a service disruption that may have prevented certain transactions from being processed. After further investigation, this issue is not related to Visa Platform Connect (VPC). During this issue timeframe, merchants may have seen an increase in declines as issuers may have mishandled some new data elements. No issues have been identified within Cybersource to attribute to this issue. Impact: Some merchants may have observed latency or payment processing errors, which resulted in increased declines. This issue has been mitigated. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25100902

4. resolved Apr 18, 2026, 05:49 PM UTC

   The issue affecting VPC Service is fully resolved. Reported Start Time: 08:10 GMT on 17 April 2026 Reported End Time: 16:36 GMT on 17 April 2026 Impact: Customers are now able to use VPC as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:NC25100902