Cybersource Outage History
Cybersource is up right nowPingoru has recorded 103 incidents for Cybersource: 103 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 19 | 588 of 720 (82%) |
| May 2026 | 11 | 542 of 744 (73%) |
| June 2026 | 10 | 208 of 720 (29%) |
| July 2026 | 10 | 286 of 744 (38%) |
| August 2026 | 5 | 214 of 744 (29%) |
| September 2026 | 6 | 70 of 720 (10%) |
| October 2026 | 4 | 146 of 588 (25%) |
Incidents, newest first
Minor June 26, 2026 Thunes Service Disruption 1h 4m Alternative Payments, Payment Services
Started Jun 26, 2026, 09:32 PM UTC· resolved Jun 26, 2026, 10:37 PM UTC
- monitoring Jun 26, 2026, 09:32 PM UTC
The issue affecting Thunes services is mitigated. We are monitoring closely to ensure the issue is resolved. Merchant will see errors: ics_ap_check_status, ics_ap_refund, ics_ap_capture Impact: The issue has been mitigated and customers are now able to use Thunes services as normal. Reported Start Time: 25 June 2026, 18:22 GMT Reported Mitigated Time: 26 June 2026, 20:16 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26236325
- resolved Jun 26, 2026, 10:37 PM UTC
The issue affecting Thunes services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 June 2026, 19:12 GMT Reported End Time: 26 June 2026, 2015 GMT Impact: Customers are now able to use Thunes services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26236649
- postmortem Jun 29, 2026, 03:06 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report.](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11299)
Minor June 23, 2026 Streamline Service Disruption 19h 32m Streamline
Started Jun 23, 2026, 08:49 PM UTC· resolved Jun 24, 2026, 04:21 PM UTC
- investigating Jun 23, 2026, 08:49 PM UTC
Cybersource is aware of an issue that is currently affecting Streamline services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience latency or performance issues with one or more of the Payment Services which may delay the processing of transactions. Reported Start Time: 23 June 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26181533
- investigating Jun 23, 2026, 10:12 PM UTC
Cybersource is aware of an issue that is currently affecting Streamline services. We continue to work with the impacted client to mitigate the issue. Impact: Merchants may experience ESYSTEM errors with Streamline/Worldpay. Reported Start Time: 23 June 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26181533
- resolved Jun 24, 2026, 04:21 PM UTC
The issue affecting the Streamline Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 23 June 2026, 19:32 GMT Reported End Time: 24 June 2026, 10:11 GMT Impact: Customers are now able to use the Streamline Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: INC26181533
Notice June 22, 2026 Tokenization Disruption 8h 19m
Started Jun 22, 2026, 01:00 PM UTC· resolved Jun 22, 2026, 09:19 PM UTC
- resolved Oct 05, 2026, 10:17 PM UTC
Cybersource was made aware of an issue that affected Tokenization services. The issue affecting Tokenization services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 June 2026, 21:17 GMT Reported End Time: 22 June 2026, 21:19 GMT Impact: Customers are now able to use Tokenization services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26161905
Minor June 18, 2026 Business Center Service Disruption - Case Management Service 3d 23h Case Management Search - Business Center, Payment Services
Started Jun 18, 2026, 08:56 PM UTC· resolved Jun 22, 2026, 08:41 PM UTC
- investigating Jun 18, 2026, 08:56 PM UTC
Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Reported Start Time: 18 June 8:11 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Incident #:INC26111299
- investigating Jun 18, 2026, 09:55 PM UTC
We are continuing to investigate this issue.
- identified Jun 18, 2026, 10:20 PM UTC
Cybersource continues to investigate the issue that is affecting the Business Center. We appreciate your patience as we work urgently to implement a mitigation. Impact: Customers using Case Management to process their risk related orders may not be able to continue their business flow. Reported Start Time:18 June 8:11 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Incident #: INC26111299
- monitoring Jun 18, 2026, 11:17 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time:18 Jun 2026 19:29 GMT Reported End Time: 18 June 2026 20:57 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC26111299
- resolved Jun 22, 2026, 08:41 PM UTC
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 Jun 2026, 19:29 GMT Reported End Time: 18 June 2026, 20:57 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26111299
- postmortem Jun 22, 2026, 09:03 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11255)
Notice June 18, 2026 NetSuite Service Disruption 22h 39m Rest API
Started Jun 18, 2026, 08:55 PM UTC· resolved Jun 19, 2026, 07:35 PM UTC
- investigating Jun 18, 2026, 08:55 PM UTC
Cybersource is aware of an issue that is currently affecting the NetSuite Service. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants who update to the newest version [26.3.0] of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Reported Start Time: 18 June 2026, 07:40 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD
- investigating Jun 18, 2026, 09:47 PM UTC
- CyberSource teams continue to investigate the issue affecting NetSuite service - We appreciate your patience as we urgently work towards mitigation of the issue Impact: Merchants who update to the newest version [26.3.0] of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Reported Start Time:18 June 2026, 07:40 GMT Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD
- investigating Jun 18, 2026, 11:48 PM UTC
CyberSource teams continue to investigate the issue affecting NetSuite service. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants who update to the newest version [26.3.0] of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Reported Start Time:18 June 2026, 07:40 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD
- investigating Jun 19, 2026, 11:11 AM UTC
CyberSource teams continue to investigate the issue affecting NetSuite service. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants who update to the newest version 26.3.0 of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Merchants should not upgrade to version 26.3.0 and wait for 26.3.1 to be released. Reported Start Time:18 June 2026, 07:40 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD
- monitoring Jun 19, 2026, 03:22 PM UTC
Cybersource teams have identified the issue affecting the NetSuite service and have released an updated version of the NetSuite bundle available to install [version 26.3.1] Impact: Merchants who update to the newest version 26.3.0 of the Visa Acceptance Solutions NetSuite bundle may experience intermittent transaction failure. Merchants should not upgrade to version 26.3.0 Reported Start Time:18 June 2026, 07:40 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD
- resolved Jun 19, 2026, 07:35 PM UTC
The issue affecting the NetSuite Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 June 2026, 07:40 GMT Reported End Time: TBD Impact: Customers are now able to use the NetSuite Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #: TBD
- postmortem Jun 24, 2026, 07:06 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-11276)
Minor June 16, 2026 Cielo Service Disruption 11h 13m Cielo
Started Jun 16, 2026, 08:04 PM UTC· resolved Jun 17, 2026, 07:17 AM UTC
- investigating Jun 16, 2026, 08:04 PM UTC
Cybersource is aware of an issue that is currently affecting Cielo transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants processing through the Cielo gateway may run into intermittent authorization ESYSTEM errors. Reported Start Time: 16 June 2026 17:40 GMT Next Update: 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:
- monitoring Jun 16, 2026, 09:26 PM UTC
The partner reports that the issue has been resolved, and processing is resuming normally. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and merchants are now able to use Cielo services as expected. Reported Start Time: 16 June 2026 17:40 GMT Reported End Time: 16 June 2026 19:20 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:TBD
- resolved Jun 17, 2026, 07:17 AM UTC
The issue affecting Cielo has now been fully resolved. Reported Start Time: 16 June 2026 17:40 GMT Reported End Time: 16 June 2026 19:49 GMT Impact: Customers are now able to use Cielo services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC26073658
Minor June 7, 2026 NA Service Disruption 1d 17h Ahli United Bank in Bahrain, AIB Merchant Services (AIBMS), American Express Direct, Bambora (Payworks) and 55 more
Started Jun 07, 2026, 11:43 PM UTC· resolved Jun 09, 2026, 05:33 PM UTC
- investigating Jun 07, 2026, 11:43 PM UTC
Cybersource is aware of an issue that is currently affecting the transaction processing for a processor in North America. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants processing through Paymentech/Smartpay may experience some latency. Reported Start Time: 20:00 GMT on June 07, 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698
- identified Jun 08, 2026, 12:41 AM UTC
We have identified the issue affecting the transaction processing for clients/processors in North America. The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident. We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants processing through Paymentech/Smartpay may experience some latency. Reported Start Time: 20:00 GMT on June 07, 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193
- identified Jun 08, 2026, 12:53 AM UTC
We have identified the issue affecting the transaction processing for clients/processors in North America. The issue was found to be specific to the following BINs: 410039, 410040, and 410849; however, no issue within Cybersource was identified as attributable to this incident. We appreciate your patience as we work urgently to implement a mitigation. Impact: Merchants processing through Paymentech/Smartpay may experience some latency. Reported Start Time: 20:00 GMT on June 07, 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193
- monitoring Jun 08, 2026, 05:35 AM UTC
The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issue within Cybersource was identified as attributable to this incident. We are still monitoring the issue closely to ensure the issue is fully resolved. Impact: The issue has been mitigated for all processors and there are no further observed latency for transaction processing except for Paymentech. Reported Start Time: 20:00 GMT on June 07, 2026 Reported End Time: TBD Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193
- resolved Jun 09, 2026, 05:33 PM UTC
The latency issue is no longer being observed for the following BINs: 410039, 410040, and 410849. No issues within Cybersource were identified as attributable to this incident. The service has stabilized, and monitoring confirms that normal transaction processing has resumed. Reported Start Time: 20:00 GMT on June 07, 2026 Reported End Time: 07:00 GMT on June 08, 2026 Impact: -The issue has been fully mitigated across all processors, and no further latency is observed in transaction processing, including Paymentech. Next Update: This is the final notification. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38698 & INC25925193
Minor June 3, 2026 Prosa Service Disruption 5h 5m Prosa
Started Jun 03, 2026, 12:06 AM UTC· resolved Jun 03, 2026, 05:11 AM UTC
- investigating Jun 03, 2026, 12:06 AM UTC
Cybersource is aware of an issue that is currently affecting the transaction processing for Prosa in Mexico. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with installment payments for Prosa. Reported Start Time: 01 June 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447
- monitoring Jun 03, 2026, 12:40 AM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Prosa services as expected. Reported Start Time: 22:27 GMT on Jue 01, 2026 Reported End Time: 23:56 GMT on June 03, 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447
- resolved Jun 03, 2026, 05:11 AM UTC
The issue affecting Prosa has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:15:27 GMT on June 01, 2026 Reported End Time: 00:23 GMT on June 03, 2026 Impact: Customers are now able to use Prosa services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-38447
- postmortem Jun 04, 2026, 12:04 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report ](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10751)
Minor May 24, 2026 Concardis/Payworks Service Disruption 2d 17h Concardis (Payworks)
Started May 24, 2026, 05:17 PM UTC· resolved May 27, 2026, 11:15 AM UTC
- investigating May 24, 2026, 05:17 PM UTC
Cybersource is aware of an issue that is currently affecting Concardis transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages processing through Concardis. Reported Start Time: 24 May 2026 at 12:40 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816
- monitoring May 24, 2026, 06:03 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis services as expected. Reported Start Time: 24 May 2026 at 12:40 GMT Reported End Time: 24 May 2026 at 17:28 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816
- resolved May 27, 2026, 11:15 AM UTC
The issue affecting Concardis transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 24 May 2026 at 12:40 GMT Reported End Time: 24 May 2026 at 17:28 GMT Impact: Customers are now able to use Concardis transaction processing services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25712816
Minor May 21, 2026 Case Management - Case Assignment Latency 5d 3h Case Management Search - Business Center
Started May 21, 2026, 08:49 PM UTC· resolved May 27, 2026, 12:17 AM UTC
- investigating May 21, 2026, 08:49 PM UTC
Cybersource is aware of an issue that is currently affecting Case Management within the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Case Management Assignment of cases may intermittently take longer than normal. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- monitoring May 21, 2026, 10:32 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: TBD Reported End Time: 21 May 2026 21:33 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
- resolved May 27, 2026, 12:17 AM UTC
The issue affecting Case Management within the Business Center, has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 January 2026, 11:00 GMT Reported End Time: 21 May 2026, 21:33 GMT Impact: Customers are now able to use Case Management within the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25684644
- postmortem May 27, 2026, 12:21 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10724)
Minor May 21, 2026 Unified Checkout – Failed Token Creation 2h 1m Tokenization (TMS)
Started May 21, 2026, 04:57 PM UTC· resolved May 21, 2026, 06:59 PM UTC
- investigating May 21, 2026, 04:57 PM UTC
Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to. We are investigating the cause and working urgently to resolve the issue. Impact: Impact analysis is underway. Reported Start Time: 21 May 2026, 04:32 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25679539
- investigating May 21, 2026, 05:54 PM UTC
Cybersource is aware of an issue that is currently affecting the functionality of token creation through our Unified Checkout platform. Merchants using Unified Checkout version below version 1.0 (example: 0.XX) may not create a token when instructed to. Investigation into the cause continues as teams work towards mitigation. Impact: Impact analysis is underway. Reported Start Time: 21 May 2026, 04:32 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25679539
- resolved May 21, 2026, 06:59 PM UTC
The issue affecting Unified Checkout services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:21 May 2026, 10:30 GMT Reported End Time:21 May 2026, 18:14 GMT Impact: Customers are now able to use the services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:INC25679539
- postmortem May 22, 2026, 12:02 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10723)
Minor May 21, 2026 Concardis (Payworks) Service Disruption 22h 57m Concardis (Payworks)
Started May 21, 2026, 09:16 AM UTC· resolved May 22, 2026, 08:14 AM UTC
- investigating May 21, 2026, 09:16 AM UTC
Cybersource is aware of an issue that is currently affecting Concardis (Payworks) transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 21 May 2026 07:07 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366
- identified May 21, 2026, 10:03 AM UTC
We have identified the issue affecting Concardis (Payworks) transaction processing, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 21 May 2026 07:07 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25672366
- monitoring May 21, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks) services as expected. Reported Start Time: 21 May 2026 07:07 GMT Reported End Time: 21 May 2026 12:45 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366
- resolved May 22, 2026, 08:14 AM UTC
The issue affecting Concardis (Payworks) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 21 May 2026 07:07 GMT Reported End Time: 21 May 2026 12:45 GMT Impact: Customers are now able to use Concardis (Payworks) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366
Notice May 14, 2026 Decision Manager Order Status Notification Service Disruption 5h 45m Decision Manager (DM)
Started May 14, 2026, 08:42 PM UTC· resolved May 15, 2026, 02:28 AM UTC
- identified May 14, 2026, 08:42 PM UTC
We have identified the issue affecting the Order Status Notification Service and we appreciate your patience as we work urgently to implement a mitigation. Impact:Some merchants may experience missed order status notifications. All other aspects of Decision Manager, including the underlying transaction processing and fraud decisioning, continue to operate normally. Reported Start Time:27 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25571902
- resolved May 15, 2026, 02:28 AM UTC
The issue affecting the Order Status Notification Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 27 March 2026 Reported End Time: 14 May 2026, 23:34 GMT Impact: Customers are now able to use the Decision Manager Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25571902
- postmortem May 16, 2026, 03:29 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10681)
Minor May 12, 2026 Alternative Payments Service Refund Issue 21d 19h Alternative Payments
Started May 12, 2026, 12:02 AM UTC· resolved Jun 02, 2026, 07:53 PM UTC
- investigating May 12, 2026, 12:02 AM UTC
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703
- identified May 12, 2026, 12:24 AM UTC
Cybersource is aware of an issue that is currently affecting Payment Services - Alternative Payments. Our investigation has confirmed that this problem is limited to processing refunds for transactions older than 60 days. Impact: Merchants are unable to process refunds, delaying the return of funds to customers. Reported Start Time: TBD Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703
- resolved Jun 02, 2026, 07:53 PM UTC
The issue affecting Payment Services - Alternative Payments has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD Reported End Time: 02 June 2026 2:49 GMT Impact: Merchants are now able to process refund Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37703
- postmortem Jun 09, 2026, 01:14 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10755)
Minor May 9, 2026 Service Disruption – Business Center 4h 23m Access/Login - Business Center
Started May 09, 2026, 10:40 AM UTC· resolved May 09, 2026, 03:04 PM UTC
- investigating May 09, 2026, 10:40 AM UTC
Cybersource is aware of a potential service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers
- investigating May 09, 2026, 10:46 AM UTC
Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants, acquirers, and technical partners may be unable to access the Cybersource Business Center to perform their daily business processes. Reported Start Time: 9 May 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- monitoring May 09, 2026, 11:02 AM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Business Center as expected. Reported Start Time: 9 May 2026 Reported End Time: 9 May 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25477200
- resolved May 09, 2026, 03:04 PM UTC
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 9 May 2026 09:03 GMT Reported End Time: 9 May 2026 10:52 GMT Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25477200
- postmortem May 14, 2026, 08:48 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10670)
Notice May 7, 2026 AP Service Disruption 2h 11m Visa Platform Connect (VPC) Gateways
Started May 07, 2026, 04:13 AM UTC· resolved May 07, 2026, 06:25 AM UTC
- identified May 07, 2026, 04:13 AM UTC
Cybersource has identified an issue affecting transaction processing for a client located in Taiwan, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error message – RC 150 "Payment Processor Error Issuer Inoperative or Some Other System Problem" for transactions involving BIN 447757. Reported Start Time: 02:20AM GMT on 07 May 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37817
- identified May 07, 2026, 05:03 AM UTC
AP Service Disruption Cybersource has identified an issue affecting transaction processing for a client located in Taiwan. No issues have been observed within the Cybersource system. We continue to work with the impacted client to mitigate the issue. Impact: Users may experience payment processing error message – RC 150 "Payment Processor Error Issuer Inoperative or Some Other System Problem" for transactions involving BIN 447757. Reported Start Time: 02:20 GMT on 07 May 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37817 and INC25442267
- resolved May 07, 2026, 06:25 AM UTC
The issue affecting a client located in Taiwan has now been fully resolved. No issues were identified within Cybersource that could have been attributed to this incident. Reported Start Time: 02:20 GMT on 07 May 2026 Reported End Time: 03:53 GMT on 07 May 2026 Impact: Customers are now able to use the client’s services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37817 and INC25442267
Minor May 5, 2026 Business Center–Virtual Terminal Echeck Processing Service Disruption 10d 4h Virtual Terminal - Business Center, TeleCheck
Started May 05, 2026, 08:36 PM UTC· resolved May 16, 2026, 01:10 AM UTC
- investigating May 05, 2026, 08:36 PM UTC
Cybersource is aware of an intermittent issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using Virtual Terminal to perform echecks may run into issues with the IP address field which they are not filling in. Reported Start Time: tbd Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd
- investigating May 05, 2026, 09:27 PM UTC
Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center. Impact: Merchants using Virtual Terminal to perform e-checks may run into issues with the IP address field which they are not filling in. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- investigating May 05, 2026, 10:31 PM UTC
Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center. Impact: Merchants using Virtual Terminal to perform e-checks may run into issues with the IP address field which they are not filling in. Reported Start Time: tbd Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd
- investigating May 05, 2026, 11:43 PM UTC
Cybersource continues to investigate the intermittent issue that is currently affecting the Business Center. Impact: Merchants may encounter issues related to the IP address field when it is not populated. The impact has been isolated to the TeleCheck platform, and the investigation is still ongoing. Reported Start Time: TBD Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- resolved May 16, 2026, 01:10 AM UTC
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: TBD Reported End Time: TBD Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-37781
- postmortem May 21, 2026, 01:37 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://businesscenter.visaacceptance.com/ebc2/?SalesForce=true&relayUrl=ReturnUrl%3D%2Fknowledgebase%2Fknowledgearticle%2F%3Fcode%3DKA-10720)
Minor May 5, 2026 Payments 2.0 Alt Pay Service Disruption in CAS/TEST 3h 41m Payment Services
Started May 05, 2026, 04:58 PM UTC· resolved May 05, 2026, 08:39 PM UTC
- investigating May 05, 2026, 04:58 PM UTC
Cybersource is aware of an issue that is currently affecting Payments 2.0 Alt Pay Services in CAS/TEST services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing errors. Reported Start Time: 4 May 2026 17:57 GMT Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25414827
- investigating May 05, 2026, 06:44 PM UTC
-CyberSource teams continue to investigate the issue affecting Payments 2.0 Alt Pay -Services in the CAS/TEST service environment. -We appreciate your patience as we urgently work towards mitigation of the issue. Impact: Users may experience payment processing errors. Reported Start Time: 4 May 2026 17:57 GMT Next Update: 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25414827
- resolved May 05, 2026, 08:39 PM UTC
The issue affecting payments 2.0 Alt Pay Services in the CAS/TEST service environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Impact: The issue has been resolved, and users are now able to use 2.0 Alt Pay Services in the CAS/TEST service environment as normal. Reported Start Time: 4 May 2026 17:57 GMT Reported End Time: 4 May 2026 18:26 GMT Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25414827
- postmortem May 08, 2026, 07:12 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10649)
Notice April 30, 2026 Rede and Cielo Service Disruption 1d Cielo, Rede
Started Apr 30, 2026, 07:24 PM UTC· resolved May 01, 2026, 07:38 PM UTC
- investigating Apr 30, 2026, 07:24 PM UTC
Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede processor refund failures. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds. Reported Start Time: 22 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- investigating Apr 30, 2026, 08:13 PM UTC
Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede processor refund failures. We continue investigating the cause and working urgently to resolve the issue. Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds. Reported Start Time: 22 April 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- investigating Apr 30, 2026, 10:50 PM UTC
Cybersource is aware of an issue that is currently affecting Cybersourse Business Center. Some clients may experience Rede and Cielo processor refund failures. We continue investigating the cause and working urgently to resolve the issue. Impact: Merchants may encounter payment processing error messages and delays when attempting to process refunds. Reported Start Time: 22 April 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25352938
- resolved May 01, 2026, 07:38 PM UTC
The issue affecting Rede and Cielo has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 April 2026 Reported End Time: 1 May 2026 at 18:15 GMT Impact: Merchants may have encountered payment processing error messages and delays when attempting to process refunds. This issue has been resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25352938
- postmortem May 08, 2026, 01:40 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [Link](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10646)
Minor April 28, 2026 Payer Authentication Setup Issue 3h 27m Payer Authentication Processing
Started Apr 28, 2026, 06:58 PM UTC· resolved Apr 28, 2026, 10:25 PM UTC
- investigating Apr 28, 2026, 06:58 PM UTC
Cybersource is aware of an issue that is currently affecting the Payer Authentication Setup Service. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience error "Setup failed" via the Payer Authentication Setup Service. Reported Start Time: 28 April 2026 at 13:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25271767
- monitoring Apr 28, 2026, 07:27 PM UTC
The issue affecting the Payer Authentication Setup Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Setup Service as normal. Reported Start Time: 28 April 2026 at 13:11 GMT Reported End Time: 28 April 2026 at 18:32 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25271767
- resolved Apr 28, 2026, 10:25 PM UTC
The issue affecting the Payer Authentication Setup Services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:28 April 2026 at 13:11 GMT Reported End Time:28 April 2026 at 18:32 GMT Impact: Customers are now able to use the Payer Authentication Setup Services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25271767
- postmortem Apr 30, 2026, 01:59 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link : [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10591)
Minor April 28, 2026 Acceptance Devices: Service Disruption 23h 31m Acceptance Devices
Started Apr 28, 2026, 08:04 AM UTC· resolved Apr 29, 2026, 07:35 AM UTC
- investigating Apr 28, 2026, 08:04 AM UTC
Cybersource is aware of an issue that is currently affecting Acceptance Devices: services. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may experience issues whilst trying to use acceptance devices. This may limit the ability to process card present transactions at point of sale. Reported Start Time: 27 April 2026 23:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- monitoring Apr 28, 2026, 09:07 AM UTC
The issue affecting Acceptance Devices service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Acceptance Devices service as normal. Reported Start Time: 27 April 2026 23:00 GMT Reported End Time: 28 April 2026 08:00 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- resolved Apr 29, 2026, 07:35 AM UTC
The issue affecting Acceptance Device services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:27 April 2026 23:00 GMT Reported End Time: 28 April 2026 08:00 GMT Impact: Customers are now able to use Acceptance Device services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25267932
- postmortem May 01, 2026, 11:52 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10609)
Notice April 24, 2026 Chase Paymentech Settlement/Batching Disruption 2d 18h Chase Paymentech Solutions
Started Apr 24, 2026, 10:22 PM UTC· resolved Apr 27, 2026, 05:21 PM UTC
- investigating Apr 24, 2026, 10:22 PM UTC
Cybersource is aware of reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23. Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines. Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions. We appreciate your patience and will share further updates as appropriate. Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23. Reported Start Time: 20 April 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058
- investigating Apr 24, 2026, 11:06 PM UTC
Cybersource continues to investigate the reports indicating a delay in settlement funding for certain transactions processed during the period of April 20–23. Our review to date confirms that applicable settlement files were generated and transmitted successfully, and that processing completed as expected within standard timelines. Clients who believe they may be impacted are encouraged to continue monitoring settlement activity and to contact their support representative with any questions. We appreciate your patience and will share further updates as appropriate. Impact: Customers may experience funding settlement issues for certain transactions processed during the period of April 20–23. Reported Start Time: 20 April 2026 Next Update: As status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058
- resolved Apr 27, 2026, 05:21 PM UTC
The issue affecting settlement funding for certain transactions processed during the period of April 20–23 has now been fully resolved. Impact: Customers may have experienced funding settlement issues for certain transactions processed during the period of April 20–23. This issue has been fully resolved. Reported Start Time: 24 April 2026 at 21:50 GMT Reported End Time: 24 April 2026 at 21:51 GMT Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25223058
Minor April 24, 2026 Omnipay Service Disruption 1h 26m Cardnet International on OmniPay Direct, First Data Merchant Solutions(Europe) on OmniPay Direct, Lloyds-OmniPay
Started Apr 24, 2026, 11:40 AM UTC· resolved Apr 24, 2026, 01:06 PM UTC
- investigating Apr 24, 2026, 11:40 AM UTC
Cybersource is aware of an issue that is currently affecting Omnipay transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 24 April 2026 10:55 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25215108
- resolved Apr 24, 2026, 01:06 PM UTC
The issue affecting Omnipay has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:24 April 2026 10:55 GMT Reported End Time:24 April 2026 11:36 GMT Impact: Customers are now able to use Omnipay services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25215108
Minor April 22, 2026 Merchants Intermittently not receiving OTP Login e-mails 4h 6m Access/Login - Business Center
Started Apr 22, 2026, 06:12 PM UTC· resolved Apr 22, 2026, 10:18 PM UTC
- investigating Apr 22, 2026, 06:12 PM UTC
Cybersource is aware of an intermittent issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal. Reported Start Time: 22 April 2026 Next Update: Within 120 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd
- investigating Apr 22, 2026, 08:00 PM UTC
We continue to investigate the intermittent issue of merchants not receiving an OTP login e-mail. We appreciate your patience as we work urgently to implement a mitigation. Impact: Some merchants / users impacted may not be able to login to the BC and may not be able to perform their daily business processes within the portal. Reported Start Time: 22 April 2026 Next Update: Within 120 minutes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25174444
- resolved Apr 22, 2026, 10:18 PM UTC
The issue affecting some merchants not receiving an OTP login e-mail has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 22 April 2026 at 01:57 GMT Reported End Time: 22 April 2026 at 21:45 GMT Impact: Merchants are now receiving an OTP login e-mail as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25174444
- postmortem Apr 24, 2026, 07:02 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10558)
Minor April 22, 2026 Business Center Notification - Service Disruption 2d Access/Login - Business Center
Started Apr 22, 2026, 12:31 AM UTC· resolved Apr 24, 2026, 01:01 AM UTC
- monitoring Apr 22, 2026, 12:31 AM UTC
Cybersource is aware of an issue which affected the Business Center Notifications. We have identified recent notifications as delayed messages from previously initiated actions that were processed later than expected. We are monitoring closely to ensure the issue is resolved. Impact: Some merchants may have received delayed One‑Time Password (OTP) / CyberSource Identification Code notifications related to earlier actions. Reported Start Time: 20 April 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- resolved Apr 24, 2026, 01:01 AM UTC
The issue affecting the Business Center Notifications has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 30 March 2026 Reported End Time: 22 April 2026 Impact: Customers are now able to receive OTPs as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25157392
- postmortem May 01, 2026, 11:38 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10608)