Acceptance Devices Service Disruption
Affected: Acceptance Devices
Cybersource Outage History
Cybersource is up right nowCybersource had 65 outages in the last 2 years totaling 1255h 58m of downtime — averaging 2.7 incidents per month.
There were 65 Cybersource outages since November 7, 2025 totaling 1255h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.
Clearing and Settlement Disruption
Affected: Visa Platform Connect (VPC) Gateways
Timeline · 5 updates
- investigating Apr 08, 2026, 06:28 AM UTC
Cybersource is aware of an issue that is currently affecting settlement/batching for Visa Platform Connect (VPC). We are investigating the cause and working urgently to resolve the issue. Impact: Customers may experience funding settlement issues. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903
- identified Apr 08, 2026, 06:44 AM UTC
We have identified the issue affecting settlement/batching for VPC and we appreciate your patience as we work urgently to implement a mitigation. Impact: Customers may experience funding settlement issues. Reported Start Time: TBD Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903
- monitoring Apr 08, 2026, 07:11 AM UTC
The issue affecting settlement/batching for VPC is mitigated. We are monitoring closely to ensure the issue is resolved. Acquirers can cease performing the additional manual changes, as upcoming files will contain the correct date and time. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: TBC Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903
- resolved Apr 10, 2026, 08:30 AM UTC
The issue affecting settlement/batching for VPC has now resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 2 April 2026 Reported End Time: 8 April 2026 Impact: Customers may have experienced settlement issues. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24942903
- postmortem Apr 10, 2026, 02:09 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [here.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10489)
Payer Authentication Issue
Affected: Payer Authentication Processing
Timeline · 3 updates
- monitoring Apr 07, 2026, 06:06 AM UTC
Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 18:21 GMT, 6 April 2026 Reported End Time: 05:32 GMT, 7 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24923854
- resolved Apr 07, 2026, 06:18 AM UTC
The issue affecting the Payer Authentication Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18:21 GMT, 6 April 2026 Reported End Time: 05:32 GMT, 7 April 2026 Impact: Customers are now able to use the Payer Authentication Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24923854
- postmortem Apr 14, 2026, 09:15 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10495)
Alternative Payments Services - Service Disruption
Affected: Alternative Payments
Timeline · 3 updates
- monitoring Apr 06, 2026, 07:21 PM UTC
Cybersource was aware of an issue that affected the Alternative Payment services. The issue is now mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Alternative Payment services as normal. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21911879
- resolved Apr 08, 2026, 06:04 AM UTC
The issue affecting the Alternative Payment services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 31 March 2026 Reported Mitigated Time: 03 April 2026 Impact: Customers are now able to use the Alternative Payment services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21911879
- postmortem Apr 09, 2026, 09:33 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10485)
REST API Service Disruption
Affected: Rest API
Timeline · 4 updates
- investigating Apr 02, 2026, 06:11 PM UTC
Cybersource is aware of an issue that is currently affecting the functionality of REST API. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors. Reported Start Time: 01:05 GMT on 24 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388
- identified Apr 02, 2026, 08:24 PM UTC
Cybersource is aware of an issue that is currently affecting the functionality of REST API. We continue investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues with REST API. Some REST API Payment responses may return errors. Reported Start Time: 01:05 GMT on 24 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388
- resolved Apr 06, 2026, 04:49 AM UTC
The issue affecting the REST API Service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 01:05 GMT on 24 March 2026 Reported End Time: 21: 24 GMT on 2 April 2026 Impact: Customers are now able to use the REST API Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24875388
- postmortem Apr 06, 2026, 04:49 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10429)
Developer Center - New Sandbox Account Sign Up - Service Disruption
Affected: Developer Center
Timeline · 6 updates
Settlement/Batching Disruption
Affected: Moneris
Timeline · 6 updates
Business Center Service Disruption - Merchant Boarding
Affected: Portfolio Management - Business Center
Timeline · 2 updates
- monitoring Apr 01, 2026, 03:15 AM UTC
Cybersource was aware of an issue that affected boarding new merchants in the Business Center. A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Reported Start Time: 10:30 GMT, 31 March 2026 Reported End Time: 23:50 GMT, 31 March 2026 Impact: Merchant boarding workflows processed may have encountered service degradation, such as increased latency, errors, or timeouts. Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24844928
- resolved Apr 03, 2026, 03:40 AM UTC
The issue affecting boarding new merchants in the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 10:30 GMT, 31 March 2026 Reported End Time: 23:50 GMT, 31 March 2026 Impact: Merchant boarding workflows are processed as per normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC24844928
Elavon Americas - Credit Auth Refund -Service Disruption
Affected: Elavon Americas
Timeline · 4 updates
- investigating Mar 26, 2026, 11:49 PM UTC
Cybersource is aware of an issue that is currently affecting Elavon Americas transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience error "Invalid message format" when refunding customers on the Elavon Americas gateway. Reported Start Time: 13:02 GMT on 26 March 2026 Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- identified Mar 27, 2026, 05:18 PM UTC
We have identified the issue affecting Elavon Americas transaction processing and we have mitigated almost all errors, with only a few remaining. Teams are actively working toward complete resolution of the issue. We appreciate your patience as we work urgently to complete the mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 13:02 GMT on 26 March 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24792371
- resolved Mar 28, 2026, 12:37 AM UTC
The issue affecting Elavon Americas has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13:02 GMT on 26 March 2026 Reported End Time: 00:00 GMT on 28 March 2026 Impact: Customers are now able to use Elavon Americas services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24792371
- postmortem Mar 30, 2026, 11:42 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10406)
Business Center Service Disruption
Affected: Access/Login - Business Center
Timeline · 3 updates
- monitoring Mar 26, 2026, 02:53 PM UTC
Cybersource was aware of an issue that was affecting the Business Center. The issue has been mitigated and customers are now able to use the Business Center as expected. Impact: Business Center: Merchants, acquirers, and technical partners may have been unable to access the Cybersource Business Center to perform their daily business processes. Reported Start Time: 26 March 2026 13:30 GMT Reported End Time: 26 March 2026 14:00 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24773253
- resolved Mar 26, 2026, 03:39 PM UTC
The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 March 2026 at 13:30 GMT Reported End Time: 26 March 2026 at 14:00 GMT Impact:Merchants, acquirers, and technical partners are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24773253
- postmortem Mar 27, 2026, 09:43 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10397).
Payer Authentication Service Issue Causing Additional Impact to Services Including Authorization
Affected: FlexRest APISCMPSecure AcceptanceSimple Order APISOAP ToolkitPayer Authentication ProcessingWebhooks
Timeline · 5 updates
- monitoring Mar 18, 2026, 03:47 PM UTC
Cybersource was aware of an issue that affected the Payer Authentication Service. The issue affecting the Payer Authentication Service is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: Some clients may have received an error during Payer Authentication enrollment. The issue has been mitigated and customers are now able to use the Payer Authentication Service as normal. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time:18 March 2026 at 14:35 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207
- monitoring Mar 18, 2026, 06:07 PM UTC
While this incident is mitigated, there was additional impact not only to Payer Authentication, but other services called by merchants. Other services may have intermittently returned a 150 or 151 error indicating an ESYSTEM or ETIMEOUT error. Teams are still investigating and gathering impact. Impact: Some clients may have received an error during Payer Authentication enrollment. As a side effect to this issue a low number of other services called during this timeframe may have received errors as well. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time:18 March 2026 at 14:35 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207
- monitoring Mar 18, 2026, 06:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 20, 2026, 02:34 AM UTC
The issue affecting multiple services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 March 2026 at 14:23 GMT Reported End Time: 18 March 2026 at 14:35 GMT Impact: Customers are now able to use the Cybersource service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24657207
- postmortem Mar 20, 2026, 10:46 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10341)
REST API - Service Degradation
Affected: Rest API
Timeline · 5 updates
FDI Global and FDC Compass Settlement/Batching Disruption
Affected: FDC CompassFDC Nashville Global
Timeline · 7 updates
Webhooks Service Disruption – National Australia Bank
Affected: Webhooks
Timeline · 4 updates
- investigating Mar 02, 2026, 09:19 AM UTC
Cybersource is aware of an issue that is currently affecting the Webhooks Service for National Australia Bank. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants and users of the Webhooks service may experience delays and/or disruptions in real-time data transfers between applications and/or disruptions in notifications. Reported Start Time: TBC Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828
- investigating Mar 02, 2026, 10:13 AM UTC
Cybersource continues to investigate the issue currently affecting the Webhooks Service for National Australia Bank. Impact: Merchants and users of the Webhooks service may experience delays and/or disruptions in real-time data transfers between applications and/or disruptions in notifications. Reported Start Time: 1 March 2026 14:14 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828
- monitoring Mar 02, 2026, 01:21 PM UTC
The issue affecting Webhooks for National Australia Bank has been mitigated and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use the Webhooks Service as expected. Reported Start Time: 1 March 2026 14:14 GMT Reported End Time: 2 March 2026 10:55 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828
- resolved Mar 04, 2026, 12:16 PM UTC
The issue affecting Webhooks for National Australia Bank is resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 1 March 2026 14:14 GMT Reported End Time: 2 March 2026 10:55 GMT Impact: Merchants and users are now able to use the Webhooks Service as expected. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24388828
Transaction Processing Disruption for CONCARDIS_PAYWORKS
Affected: Concardis (Payworks)
Timeline · 3 updates
- investigating Feb 20, 2026, 02:01 PM UTC
Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 18 February 2026 11:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD
- investigating Feb 20, 2026, 10:17 PM UTC
Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing. We appreciate your patience as we continue to investigate the cause. Impact: Users may experience payment processing error messages. Reported Start Time: 18 February 2026 at 11:30 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24243972
- resolved Feb 21, 2026, 12:26 AM UTC
The issue affecting the Concardis_payworks transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 February 2026 at 11:30 GMT Reported End Time: 20 February 2026 at 23:53 GMT Impact: Customers are now able to process the payments as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24243972
Barclays Merchant Services Disruption
Affected: Barclays Merchant Services
Timeline · 1 update
- resolved Feb 14, 2026, 02:50 AM UTC
Cybersource is aware of an issue that had impacted Barclays Merchant Services transaction processing. The issue has now been fully resolved. No issue identified within Visa System. Reported Start Time: 00:32 GMT on 14 February 2026 Reported End Time: 02:18 GMT on 14 February 2026 Impact: Users may experience payment processing error messages during the impact window. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24146640
Multiple Service Disruption
Affected: Account Take Over ProtectionAhli United Bank in BahrainAIB Merchant Services (AIBMS)Bin LookupAmerican Express DirectDecision Manager (DM)Fraud Management EssentialsBambora (Payworks)Bank of America Merchant Services on OmniPay DirectList ManagerPartner Risk ControlsBarclaycard HISO (Payworks)Payer Authentication ProcessingBarclays Merchant ServicesPayment ServicesThird Party ApplicationsBarclays Merchant Services (HISO)Cardnet International on OmniPay DirectChase Paymentech SolutionsChina UnionPayCieloCitibank IndiaComercio LatinoConcardis (Payworks)Credit Mutuel-CICCybersource Latin American ProcessingeCheck/ACHElavonElavon AmericasElavon (Payworks)FDC CompassFDC GermanyFDC Nashville GlobalFDI AustraliaFDMS NashvilleFDMS SouthFirst Data Merchant Solutions(Europe) on OmniPay DirectFrench GatewaysGetneton Software ExpressGlobal Payments Greenhouse South Authorization PlatformGlobal Payments International Acquiring on OmniPay DirectGlobal Payments North America (GPN)Global Payments Omnipay (Payworks)Global Payments UCP (Payworks)HBoSRuPayHSBCIngenico ePaymentsJCN GatewayLloyds-OmniPayLloydsTSB CardnetLynkMonerisPayEase ChinaProsaRBS WorldPay AtlantaRedeSaudi PaymentsSixSoftware Express (Getnet)StreamlineTeleCheckTSYS Acquiring SolutionsUATPVeroVisa Platform Connect (VPC) GatewaysWorldpay VAP
Timeline · 3 updates
- monitoring Feb 12, 2026, 05:07 PM UTC
An issue affecting multiple services has been mitigated. We are monitoring closely to ensure the issue is resolved. Merchants may have experienced failed or delayed transaction processing, including authorization and payment service disruptions. Impact: The issue has been mitigated, and customers are now able to use these services as normal. Reported Start Time: 16:18 GMT 12 February 2026 Reported End Time:16:23 GMT 12 February 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24117348
- resolved Feb 12, 2026, 11:28 PM UTC
The issue affecting the multiples services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:16:18 GMT 12 February 2026 Reported End Time: 16:23 GMT 12 February 2026 Impact: Customers are now able to use these services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24117348
- postmortem Feb 20, 2026, 04:23 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10098)
Business Center Service Disruption - Case Management Service
Affected: Case Management Search - Business Center
Timeline · 6 updates
Business Center - Acceptance Device Service Disruption
Affected: Acceptance Devices - Business Center
Timeline · 5 updates
Business Center Test Environment - Service Disruption
Affected: Portals
Timeline · 4 updates
- investigating Jan 30, 2026, 06:36 PM UTC
Cybersource is aware of an issue that is currently affecting the Business Center (BC) Test Environment. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may not be able to login to the BC Test Environment to perform their business activities. Reported Start Time: 30 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd
- monitoring Jan 30, 2026, 07:12 PM UTC
A fix has been implemented, and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated, and customers are now able to use the Business Center Test Environment as expected. Reported Start Time:30 January 2026 at ~17:59 GMT Reported End Time: 30 January 2026 at ~19:01 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:tbd
- resolved Jan 30, 2026, 11:51 PM UTC
The issue affecting the Business Center (BC) Test Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:30 January 2026 at ~17:59 GMT Reported End Time: 30 January 2026 at ~19:01 GMT Impact: Customers are now able to use the Business Center (BC) Test Environment as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center
- postmortem Feb 02, 2026, 03:04 AM UTC
Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09967)
North America Settlement/Batching Disruption
Affected: Global Payments North America (GPN)
Timeline · 4 updates
- investigating Jan 29, 2026, 07:14 PM UTC
Cybersource is aware of an issue that is currently affecting settlement/batching for some merchants. We are investigating the cause and working urgently to resolve the issue Impact: Some customers may experience funding settlement issues. Reported Start Time: 26 January 2026 at 05:35 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23863472
- identified Jan 29, 2026, 08:01 PM UTC
We have identified the issue affecting settlement/batching for some merchants. We appreciate your patience as we work urgently to implement a mitigation. Impact: Some customers may experience funding settlement issues. Reported Start Time: 26 January 2026 at 05:35 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23863472
- resolved Jan 29, 2026, 11:42 PM UTC
The issue affecting settlement/batching for some merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 January 2026 at 05:35 GMT Reported End Time: 26 January 2026 at 21:05 GMT Impact: The issue impacting settlement funding has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23863472
- postmortem Jan 30, 2026, 03:42 AM UTC
Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09952)
Business Center Reporting System Disruption
Affected: Reports - Business Center
Timeline · 3 updates
- investigating Jan 28, 2026, 11:34 PM UTC
Cybersource is aware of an issue that is currently affecting the Business Center. Some merchants may be experiencing missing transaction data in end-of-day reports. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may be experiencing missing transaction data in end-of-day reports for January 26th (and possibly subsequent days.) There is no transactional impact, but affected merchants may want to hold off on (re-)running any affected daily reports until we have resolution. Reported Start Time: 26 January 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23841513
- resolved Jan 29, 2026, 03:17 AM UTC
The issue affecting the Business Center reports has been fully resolved. CyberSource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 26 January 2026 Reported End Time: 2:40 GMT on 29 January 2026 Impact: Customers are now able to use the Business Center Reports as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC23841513
- postmortem Jan 29, 2026, 11:06 PM UTC
Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09951)
Transaction Processing Disruption in our Sandbox/Testing Environment
Affected: Payment Gateway Processing
Timeline · 2 updates
- resolved Jan 28, 2026, 07:01 PM UTC
Cybersource was aware of an issue that affected our Sandbox/Testing Environment. Merchants may have experienced transaction timeout/errors. The issue in our Sandbox/Testing Environment has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 28 January 2026 at 10:29 GMT Reported End Time: 28 January 2026 at 16:56 GMT Impact: Merchants should no longer experience transaction timeout/errors in the Sandbox/Testing Environment. Users are now able to process transactions as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-36092
- postmortem Jan 29, 2026, 07:43 PM UTC
Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09950)
Business Center OTP Service Disruption
Affected: Access/Login - Business Center
Timeline · 2 updates
- identified Jan 22, 2026, 10:18 PM UTC
Cybersource is aware of an issue that is currently affecting the login process for Business Center. Multiple merchants may experience delays or may not receive the One-Time Passcode (OTP) needed for EBC login or password resets. We have identified this as an issue related to a vendor outage. Our team is actively working with vendor to resolve the email delivery problem. Impact: Users may be unable to login into Business Center portal. Reported Start Time: 22 January 2026 at 19:33 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23756851
- resolved Jan 23, 2026, 07:25 AM UTC
The issue affecting the Business Center has now been fully resolved. Reported Start Time: 20:01 GMT , 22 January 2026 Reported End Time: 03:15 GMT, 23 January 2026 Impact: Customers are now able to use the Business Center as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23756851
Bluefin POS Service Disruption
Affected: Acceptance Devices
Timeline · 3 updates
- monitoring Jan 21, 2026, 06:01 PM UTC
Cybersource was aware of an issue that affected Bluefin, a POS terminal service that intermittently failed transactions. The issue is now mitigated and we are monitoring closely to ensure the issue is resolved. Impact: POS transactions that ran through our Bluefin POS terminal product may have failed. Reported Start Time: 21 January 2026 at ~9:50 GMT Reported End Time: 21 January 2026 at 17:47 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: tbd
- resolved Jan 21, 2026, 06:58 PM UTC
The issue that affected Bluefin, a POS terminal service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 21 January 2026 at ~9:50 GMT Reported End Time: 21 January 2026 at 17:47 GMT Impact: POS transactions processed through our Bluefin terminals are now operating as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23732732
- postmortem Jan 27, 2026, 04:35 PM UTC
Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09903)