Cybersource Outage History

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There were 30 Cybersource outages since February 4, 2026 totaling 406h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cybersource.com

Minor February 20, 2026

Transaction Processing Disruption for CONCARDIS_PAYWORKS

Detected by Pingoru
Feb 20, 2026, 02:01 PM UTC
Resolved
Feb 21, 2026, 12:26 AM UTC
Duration
10h 24m
Affected: Concardis (Payworks)
Timeline · 3 updates
  1. investigating Feb 20, 2026, 02:01 PM UTC

    Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 18 February 2026 11:30 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. investigating Feb 20, 2026, 10:17 PM UTC

    Cybersource is aware of an issue that is currently affecting Concardis_payworks transaction processing. We appreciate your patience as we continue to investigate the cause. Impact: Users may experience payment processing error messages. Reported Start Time: 18 February 2026 at 11:30 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24243972

  3. resolved Feb 21, 2026, 12:26 AM UTC

    The issue affecting the Concardis_payworks transaction processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 18 February 2026 at 11:30 GMT Reported End Time: 20 February 2026 at 23:53 GMT Impact: Customers are now able to process the payments as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24243972

Read the full incident report →

Notice February 14, 2026

Barclays Merchant Services Disruption

Detected by Pingoru
Feb 14, 2026, 02:50 AM UTC
Resolved
Feb 14, 2026, 02:50 AM UTC
Duration
—
Affected: Barclays Merchant Services
Timeline · 1 update
  1. resolved Feb 14, 2026, 02:50 AM UTC

    Cybersource is aware of an issue that had impacted Barclays Merchant Services transaction processing. The issue has now been fully resolved. No issue identified within Visa System. Reported Start Time: 00:32 GMT on 14 February 2026 Reported End Time: 02:18 GMT on 14 February 2026 Impact: Users may experience payment processing error messages during the impact window. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24146640

Read the full incident report →

Notice February 12, 2026

Multiple Service Disruption

Detected by Pingoru
Feb 12, 2026, 05:07 PM UTC
Resolved
Feb 12, 2026, 11:28 PM UTC
Duration
6h 21m
Affected: Account Take Over ProtectionAhli United Bank in BahrainAIB Merchant Services (AIBMS)Bin LookupAmerican Express DirectDecision Manager (DM)Fraud Management EssentialsBambora (Payworks)Bank of America Merchant Services on OmniPay DirectList ManagerPartner Risk ControlsBarclaycard HISO (Payworks)Payer Authentication ProcessingBarclays Merchant ServicesPayment ServicesThird Party ApplicationsBarclays Merchant Services (HISO)Cardnet International on OmniPay DirectChase Paymentech SolutionsChina UnionPayCieloCitibank IndiaComercio LatinoConcardis (Payworks)Credit Mutuel-CICCybersource Latin American ProcessingeCheck/ACHElavonElavon AmericasElavon (Payworks)FDC CompassFDC GermanyFDC Nashville GlobalFDI AustraliaFDMS NashvilleFDMS SouthFirst Data Merchant Solutions(Europe) on OmniPay DirectFrench GatewaysGetneton Software ExpressGlobal Payments Greenhouse South Authorization PlatformGlobal Payments International Acquiring on OmniPay DirectGlobal Payments North America (GPN)Global Payments Omnipay (Payworks)Global Payments UCP (Payworks)HBoSRuPayHSBCIngenico ePaymentsJCN GatewayLloyds-OmniPayLloydsTSB CardnetLynkMonerisPayEase ChinaProsaRBS WorldPay AtlantaRedeSaudi PaymentsSixSoftware Express (Getnet)StreamlineTeleCheckTSYS Acquiring SolutionsUATPVeroVisa Platform Connect (VPC) GatewaysWorldpay VAP
Timeline · 3 updates
  1. monitoring Feb 12, 2026, 05:07 PM UTC

    An issue affecting multiple services has been mitigated. We are monitoring closely to ensure the issue is resolved. Merchants may have experienced failed or delayed transaction processing, including authorization and payment service disruptions. Impact: The issue has been mitigated, and customers are now able to use these services as normal. Reported Start Time: 16:18 GMT 12 February 2026 Reported End Time:16:23 GMT 12 February 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24117348

  2. resolved Feb 12, 2026, 11:28 PM UTC

    The issue affecting the multiples services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:16:18 GMT 12 February 2026 Reported End Time: 16:23 GMT 12 February 2026 Impact: Customers are now able to use these services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC24117348

  3. postmortem Feb 20, 2026, 04:23 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10098)

Read the full incident report →

Minor February 5, 2026

Business Center Service Disruption - Case Management Service

Detected by Pingoru
Feb 05, 2026, 07:21 AM UTC
Resolved
Feb 20, 2026, 06:11 PM UTC
Duration
15d 10h
Affected: Case Management Search - Business Center
Timeline · 6 updates
  1. investigating Feb 05, 2026, 07:21 AM UTC

    Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service. Reported Start Time: 2 February 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-36211

  2. investigating Feb 05, 2026, 08:13 AM UTC

    Cybersource continues to investigate the issue that is affecting the Business Center We appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service. Reported Start Time: 2 February 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-36211

  3. investigating Feb 05, 2026, 09:36 AM UTC

    Cybersource continues to investigate the issue that is affecting the Business Center We appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service. Reported Start Time: 2 February 2026 Next Update: As Current Status Changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23998598

  4. identified Feb 19, 2026, 12:24 AM UTC

    We have identified the issue affecting the performance of the Business Center and we appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may be experiencing issues with the "Visualize" function while accessing the Case Management service. Reported Start Time: 2 February 2026 Next Update: As Current Status Changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23998598

  5. resolved Feb 20, 2026, 06:11 PM UTC

    The issue affecting the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 2 February 2026 Reported End Time: 19 February 2026 at 00:00 GMT Impact: Clients are now able to use the "Visualize" function while accessing the Case Management as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23998598

  6. postmortem Feb 23, 2026, 03:21 AM UTC

    Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10105)

Read the full incident report →

Minor February 4, 2026

Business Center - Acceptance Device Service Disruption

Detected by Pingoru
Feb 04, 2026, 05:01 PM UTC
Resolved
Feb 05, 2026, 11:34 AM UTC
Duration
18h 32m
Affected: Acceptance Devices - Business Center
Timeline · 5 updates
  1. investigating Feb 04, 2026, 05:01 PM UTC

    Cybersource is aware of an issue that is currently affecting the onboarding of Acceptance Devices within the Business Center. Acceptance devices boarded to Business Center (BC) may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in BC. We are investigating the cause and working urgently to resolve the issue. Impact: Clients may experience issues whilst trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected. Reported Start Time: 3 February 2026 at 07:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: TBD

  2. investigating Feb 04, 2026, 06:00 PM UTC

    Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center. Although Acceptance Devices boarded to Business Center may show as "Inactive" and "Pending Setup", they may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in the BC. We appreciate your patience as we work urgently to resolve the issue. Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected. Reported Start Time: 3 February 2026 at 07:00 GMT Next Update: Within 60 minutes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23957563

  3. investigating Feb 04, 2026, 07:00 PM UTC

    Cybersource continues to investigate the issue that is affecting the onboarding of Acceptance Devices within the Business Center. Although Acceptance Devices boarded to Business Center may show as "Inactive" and "Pending Setup", they may still be usable for transactions in most cases, with exception of devices which use P2PE Security Model in the BC. We appreciate your patience as we work urgently to implement a mitigation. Impact: Clients may experience issues while trying to use Business Center features for acceptance device terminal management. Transaction processing is working as expected. Reported Start Time: 3 February 2026 at 07:00 GMT Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23957563

  4. resolved Feb 05, 2026, 11:34 AM UTC

    The issue affecting the onboarding of Acceptance Devices within the Business Center has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:03 February 2026 at 07:00 GMT Reported End Time: 05 February 2026 at 07:30 GMT Impact: Customers are now able to use the Business Centre features for acceptance device terminal management as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource/Visa Acceptance Solutions Support & Knowledge Base Incident #:INC23957563

  5. postmortem Feb 10, 2026, 12:00 AM UTC

    Clients and merchants can access the Post Incident Report with their login credentials at the following link. [Post Incident Report.](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-10028)

Read the full incident report →

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