Cybersource experienced a minor incident on May 21, 2026 affecting Concardis (Payworks), lasting 22h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 09:16 AM UTC
Cybersource is aware of an issue that is currently affecting Concardis (Payworks) transaction processing. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience payment processing error messages. Reported Start Time: 21 May 2026 07:07 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366
- identified May 21, 2026, 10:03 AM UTC
We have identified the issue affecting Concardis (Payworks) transaction processing, and we appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience payment processing error messages. Reported Start Time: 21 May 2026 07:07 GMT Next Update: As current status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #:INC25672366
- monitoring May 21, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Concardis (Payworks) services as expected. Reported Start Time: 21 May 2026 07:07 GMT Reported End Time: 21 May 2026 12:45 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366
- resolved May 22, 2026, 08:14 AM UTC
The issue affecting Concardis (Payworks) has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 21 May 2026 07:07 GMT Reported End Time: 21 May 2026 12:45 GMT Impact: Customers are now able to use Concardis (Payworks) services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25672366