Culture Amp incident

Issue with AI Coach (General, Surveys, Performance)

Major Resolved View vendor source →

Culture Amp experienced a major incident on April 9, 2026 affecting Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU)) and Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)) and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 01:52 AM UTC
Resolved
Apr 09, 2026, 01:59 AM UTC
Duration
7m
Detected by Pingoru
Apr 09, 2026, 01:52 AM UTC

Affected components

Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU))Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US))Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU))Incident: Coach - Ai-Coach (AU) (AI Coach - General (AU))Incident: Coach - Ai-Coach (US) (AI Coach - General (US))Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))

Update timeline

  1. investigating Apr 09, 2026, 01:52 AM UTC

    We are currently investigating an issue with our AI Coach functionality across General AI Coach, AI Coach in Surveys and AI Coach in Performance. At this time, you may experience an error message when attempting to start a new AI Coach chat session, or viewing chat history. We are...

  2. resolved Apr 09, 2026, 01:59 AM UTC

    The issue with our AI Coach functionality across General AI Coach, AI Coach in Surveys and AI Coach in Performance has been resolved. All users can now start new chats and view chat history within AI Coach across General, Surveys and Performance without seeing an error message. We...