Culture Amp incident

Delayed delivery of survey invitaton emails

Culture Amp experienced a minor incident on March 26, 2026 affecting Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)) and Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)) and 1 more component, lasting 20h 32m. The incident has been resolved; the full update timeline is below.

Started: Mar 26, 2026, 03:54 AM UTC
Resolved: Mar 27, 2026, 12:26 AM UTC
Duration: 20h 32m
Detected by Pingoru: Mar 26, 2026, 03:54 AM UTC

Affected components

Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))

Update timeline

identified Mar 26, 2026, 03:54 AM UTC

We are investigating reports of delays in the delivery of survey invitation emails within the US data centre. Slack and MS Teams notifications are being delivered as expected during this time. Engineers have been informed of the issue and are currently investigating....
investigating Mar 26, 2026, 04:31 AM UTC

Our Engineering team is actively investigating reports of delays in the delivery of survey invitation emails within the US data centre. At this time, you may observe a delay in email communications being sent after launching a survey or adding a new participant to a live...
investigating Mar 26, 2026, 05:36 AM UTC

We are investigating reports of delays in the delivery of survey invitation emails within the US data centre. At this time, you may observe intermittent delays in email communications being sent, or not being delivered at all, a considerable time after launching a survey or adding a new...
investigating Mar 26, 2026, 06:48 AM UTC

As a result of our investigations into reports of delays in the delivery of survey invitation emails, we have found that there may be some customers using Proofpoint who are having these invitation emails be blocked by their spam quarantine. If you are using Proofpoint and...
resolved Mar 27, 2026, 12:26 AM UTC

All Culture Amp survey invitation emails are being triggered successfully. As a result of our investigations into reports of delays in the delivery of survey invitation emails, we have found that there may be some customers using Proofpoint who are having these...