Culture Amp incident
Errors viewing Import Summary and manually updating employee status
Resolved after 2 hours 24 minutes, affecting Incident: Settings - Admin-Settings (US) (Admin Settings (US)) and Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)) and 1 more, on April 13, 2026.
The issue where users with Account Administrator + Performance Administrator permissions were experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page has been resolved. These actions in the platform...
Affected components
Update timeline
- identified Apr 13, 2026, 12:33 AM UTC
We have detected an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. Impacted admins will experience a 404 or "unexpected error" message when attempting to view an Import Summary via the Import History...
- investigating Apr 13, 2026, 12:47 AM UTC
Our Engineers are actively investigating an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, impacted admins will experience a 404 or "unexpected error" message when attempting to view an...
- investigating Apr 13, 2026, 01:23 AM UTC
We are continuing to investigate an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, spcifically account administrators who also have Performance admin permissions applied</...
- investigating Apr 13, 2026, 02:28 AM UTC
A root cause has been identified for the issue with account admins experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page, and our Engineers are working to release a fix as soon as possible. At this...
- resolved Apr 13, 2026, 02:57 AM UTC
The issue where users with Account Administrator + Performance Administrator permissions were experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page has been resolved. These actions in the platform...
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