Errors viewing Import Summary and manually updating employee status

Update timeline

1. identified Apr 13, 2026, 12:33 AM UTC

   We have detected an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. Impacted admins will experience a 404 or "unexpected error" message when attempting to view an Import Summary via the Import History...

2. investigating Apr 13, 2026, 12:47 AM UTC

   Our Engineers are actively investigating an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, impacted admins will experience a 404 or "unexpected error" message when attempting to view an...

3. investigating Apr 13, 2026, 01:23 AM UTC

   We are continuing to investigate an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, spcifically account administrators who also have Performance admin permissions applied</...

4. investigating Apr 13, 2026, 02:28 AM UTC

   A root cause has been identified for the issue with account admins experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page, and our Engineers are working to release a fix as soon as possible. At this...

5. resolved Apr 13, 2026, 02:57 AM UTC

   The issue where users with Account Administrator + Performance Administrator permissions were experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page has been resolved. These actions in the platform...