Culture Amp incident

Errors viewing Import Summary and manually updating employee status

Major Resolved View vendor source →

Culture Amp experienced a major incident on April 13, 2026 affecting Incident: Settings - Admin Settings (US) (Admin Settings (US)) and Incident: Settings - Admin Settings (EU) (Admin Settings (EU)) and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 12:33 AM UTC
Resolved
Apr 13, 2026, 02:57 AM UTC
Duration
2h 24m
Detected by Pingoru
Apr 13, 2026, 12:33 AM UTC

Affected components

Incident: Settings - Admin Settings (US) (Admin Settings (US))Incident: Settings - Admin Settings (EU) (Admin Settings (EU))Incident: Settings - Admin Settings (AU) (Admin Settings (AU))

Update timeline

  1. identified Apr 13, 2026, 12:33 AM UTC

    We have detected an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. Impacted admins will experience a 404 or "unexpected error" message when attempting to view an Import Summary via the Import History...

  2. investigating Apr 13, 2026, 12:47 AM UTC

    Our Engineers are actively investigating an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, impacted admins will experience a 404 or "unexpected error" message when attempting to view an...

  3. investigating Apr 13, 2026, 01:23 AM UTC

    We are continuing to investigate an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, spcifically account administrators who also have Performance admin permissions applied</...

  4. investigating Apr 13, 2026, 02:28 AM UTC

    A root cause has been identified for the issue with account admins experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page, and our Engineers are working to release a fix as soon as possible. At this...

  5. resolved Apr 13, 2026, 02:57 AM UTC

    The issue where users with Account Administrator + Performance Administrator permissions were experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page has been resolved. These actions in the platform...