Culture Amp incident

Issue with Coach not populating on homepage

Major Resolved View vendor source →

Culture Amp experienced a major incident on March 23, 2026 affecting Incident: Coach - Ai-Coach (US) (AI Coach - General (US)), lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2026, 10:33 PM UTC
Resolved
Mar 23, 2026, 10:40 PM UTC
Duration
7m
Detected by Pingoru
Mar 23, 2026, 10:33 PM UTC

Affected components

Incident: Coach - Ai-Coach (US) (AI Coach - General (US))

Update timeline

  1. investigating Mar 23, 2026, 10:33 PM UTC

    We are currently investigating an issue with 'Coach' not populating on the homepage as expected in the US Data Center. At this time, users in the US Data Center may not be able to see 'Coach populating on their homepage. We are working to bring things back to normal as soon as possible. </...

  2. resolved Mar 23, 2026, 10:40 PM UTC

    The issue with Coach has been resolved. All users in the US Data Center will now see 'Coach' as expected on their homepage. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/...