Culture Amp incident

Issue with exports from Users account settings page

Minor Resolved View vendor source →

Culture Amp experienced a minor incident on April 17, 2026 affecting Incident: Settings - Admin Settings (US) (Admin Settings (US)) and Incident: Settings - Admin Settings (EU) (Admin Settings (EU)) and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 04:24 AM UTC
Resolved
Apr 17, 2026, 04:47 AM UTC
Duration
22m
Detected by Pingoru
Apr 17, 2026, 04:24 AM UTC

Affected components

Incident: Settings - Admin Settings (US) (Admin Settings (US))Incident: Settings - Admin Settings (EU) (Admin Settings (EU))Incident: Settings - Admin Settings (AU) (Admin Settings (AU))

Update timeline

  1. identified Apr 17, 2026, 04:24 AM UTC

    We have detected an issue with exports to CSV and Excel from the Users account settings page. At this time, administrators may experience that the 'Export users' button is unresponsive after navigating to Users > Import & export > Export in account settings. ...

  2. resolved Apr 17, 2026, 04:47 AM UTC

    The issue with exports to CSV and Excel from the Users account settings page has been resolved. Administrators will now be able to export from Users > Import & export > Export in account settings as expected. Please note, throughout the duration of the issue some...