Culture Amp incident

Issue with exports from Users account settings page

Resolved after 22 minutes, affecting Incident: Settings - Admin-Settings (US) (Admin Settings (US)) and Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)) and 1 more, on April 17, 2026.

resolved Apr 17, 2026, 04:47 AM UTC

The issue with exports to CSV and Excel from the Users account settings page has been resolved. Administrators will now be able to export from Users > Import & export > Export in account settings as expected. Please note, throughout the duration of the issue some...

Started: Apr 17, 2026, 04:24 AM UTC
Resolved: Apr 17, 2026, 04:47 AM UTC
Duration: 22m
Detected by Pingoru: Apr 17, 2026, 04:24 AM UTC

Affected components

Incident: Settings - Admin-Settings (US) (Admin Settings (US))Incident: Settings - Admin-Settings (EU) (Admin Settings (EU))Incident: Settings - Admin-Settings (AU) (Admin Settings (AU))

Update timeline

identified Apr 17, 2026, 04:24 AM UTC

We have detected an issue with exports to CSV and Excel from the Users account settings page. At this time, administrators may experience that the 'Export users' button is unresponsive after navigating to Users > Import & export > Export in account settings. ...
resolved Apr 17, 2026, 04:47 AM UTC

The issue with exports to CSV and Excel from the Users account settings page has been resolved. Administrators will now be able to export from Users > Import & export > Export in account settings as expected. Please note, throughout the duration of the issue some...

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