Culture Amp Outage History
Culture Amp is up right nowPingoru has recorded 121 incidents for Culture Amp: 121 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 7 of 720 (1%) |
| May 2026 | 9 | 32 of 744 (4%) |
| June 2026 | 11 | 31 of 720 (4%) |
| July 2026 | 13 | 56 of 744 (8%) |
| August 2026 | 7 | 14 of 744 (2%) |
| September 2026 | 5 | 113 of 720 (16%) |
| October 2026 | 8 | 14 of 592 (2%) |
Incidents, newest first
Major July 22, 2026 Issue with Anytime Feedback Landing Page 36m Incident: Feedback - Anytime Feedback + Manager Requested Feedback (US) (Anytime Feedback (US))
Started Jul 22, 2026, 10:13 PM UTC· resolved Jul 22, 2026, 10:50 PM UTC
- identified Jul 22, 2026, 10:13 PM UTC
We have detected an issue withw Anytime Feedback landing page. It's currently auto-loading repeatedly or displaying an error page. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates...
- resolved Jul 22, 2026, 10:50 PM UTC
The issue Anytime Feedback landing page loading has been resolved. The page will load as expected now. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/articles/8964860-upcoming-...
Major July 16, 2026 Issue with Goals module 1h 48m Incident: Goals - Goals (US) (Goals (US))
Started Jul 16, 2026, 01:59 PM UTC· resolved Jul 16, 2026, 03:48 PM UTC
- identified Jul 16, 2026, 01:59 PM UTC
We are currently investigating an issue with accessing the goals page This may impact users in the US data center Impacted users will experience an error when accessing their Goals page Engineers have been informed of the issue and are currently investigating. We'll be...
- investigating Jul 16, 2026, 02:22 PM UTC
We are currently investigating an issue with accessing the Goals module in the US data center At this time, you may experience errors, delays, or trouble accessing the following: Users in the US Data center will receive an error accessing the Goals page We are...
- resolved Jul 16, 2026, 03:48 PM UTC
The issue with accessing the Goals module has been resolved. The following will now be working as expected: Users can access the Goals page in the US data center successfully We thank you for your patience as we resolved this issue. If you have any questions,...
Major July 16, 2026 Issue with Culture Amp not loading 1h 34m Incident: Authentication - Email / Password (US) (Email / Password (US)), Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU)), Incident: Authentication - Saml / Single Sign-on (US) (SAML / Single Sign-On (US)), Incident: Authentication - Google Sign in (EU) (Google Sign in (EU)) and 5 more
Started Jul 16, 2026, 08:27 AM UTC· resolved Jul 16, 2026, 10:02 AM UTC
- identified Jul 16, 2026, 08:27 AM UTC
We are currently investigating an issue with the platform not loading. This may impact all users trying to log in. Impacted users will experience 500 errors when trying to access Culture Amp Engineers have been informed of the issue and are currently investigating. We'...
- investigating Jul 16, 2026, 08:39 AM UTC
We are currently investigating an issue with the platform not loading across all data centres. This may impact all users trying to access Culture Amp. Impacted users will experience 500 errors when trying to access Culture Amp We are working to bring things back to...
- investigating Jul 16, 2026, 09:16 AM UTC
We are currently investigating an issue with the platform not loading across all data centres, due to our external authentication provider being down. This may impact all users trying to access Culture Amp. Impacted users will experience 500 errors when trying to access...
- resolved Jul 16, 2026, 10:02 AM UTC
The issue with the platform not loading has been resolved. The following will now be working as expected: Users will be able to log in and access Culture Amp. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support...
Major July 15, 2026 Issue with new logins to Culture Amp Training 1d 19h
Started Jul 15, 2026, 11:02 AM UTC· resolved Jul 17, 2026, 07:00 AM UTC
- investigating Jul 15, 2026, 11:02 AM UTC
We are currently investigating an issue with new Culture Amp Training users being unable to log in to the training platform. Impacted users will experience a "page not working" error when attempting to log in. We are working to bring things back to normal as soon as possible. </...
- resolved Jul 17, 2026, 07:00 AM UTC
The issue with new Culture Amp Training users being unable to log in to the training platform is resolved. Impacted users will no longer experience a "page not working" error when attempting to log in. We thank you for your patience as we resolved this issue. If you have any...
Minor July 15, 2026 Issue with Heatmaps not displaying colours in Engagement survey reporting 37m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))
Started Jul 15, 2026, 01:37 AM UTC· resolved Jul 15, 2026, 02:15 AM UTC
- identified Jul 15, 2026, 01:37 AM UTC
We have detected an issue with with heatmap visualisations in Engagement survey reporting across all data centers. Heatmaps are loading, but colours are not rendering correctly. This may impact Admins and managers across all data centers who are viewing heatmaps in Engagement survey...
- resolved Jul 15, 2026, 02:15 AM UTC
The issue with Heatmap colours has been resolved. Survey report viewers will now see colours displayed in heatmaps as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/...
Minor July 6, 2026 Issue with Engagement loading times in Australia 48m Incident: Engagement - Surveys - Submission (AU) (Surveys - Submission (AU)), Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU)), Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Started Jul 06, 2026, 04:48 AM UTC· resolved Jul 06, 2026, 05:36 AM UTC
- identified Jul 06, 2026, 04:48 AM UTC
We are currently investigating an issue with slow loading times for Engagement services, including surveys. This may impact survey participants and administrators with Culture Amp accounts within the AU data center. Impacted users will experience Engagement features,...
- investigating Jul 06, 2026, 05:06 AM UTC
We are currently investigating an issue with slow loading times for Engagement services, including surveys, within the AU data center. At this time, you may experience errors, delays, or trouble accessing the following: Slow page loading times when opening and navigating...
- resolved Jul 06, 2026, 05:36 AM UTC
The issue with slow loading times for Engagement services has been resolved. The following will now be working as expected: Surveys and Engagement features will now load within expected times. We thank you for your patience as we resolved this issue. If you have...
Minor July 1, 2026 Issue creating Survey Summary reports in Engagement Surveys 1h 20m Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))
Started Jul 01, 2026, 03:44 AM UTC· resolved Jul 01, 2026, 05:04 AM UTC
- identified Jul 01, 2026, 03:44 AM UTC
We have detected an issue with creating Survey Summary reports in Engagement Surveys. At this time, account and survey administrators within accounts in our US data centre may experience that the 'Survey Summary' section at the top of the Sharing settings page of a survey remains in a...
- investigating Jul 01, 2026, 04:03 AM UTC
We are currently investigating an issue with creating Survey Summary reports in Engagement Surveys. At this time, account and survey administrators within accounts in our US data centre may experience that the 'Survey Summary' section at the top of the Sharing settings page of a survey...
- resolved Jul 01, 2026, 05:04 AM UTC
The issue with creating Survey Summary reports in Engagement Surveys has been resolved. Account and survey administrators will now be able to view and create Survey Summary reports from within the Sharing page of Engagement Survey configurations as expected. We thank you for your...
Major June 25, 2026 Issue with Roles and Permissions assignments 3h 45m Incident: Settings - Admin-Settings (US) (Admin Settings (US)), Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)), Incident: Settings - Admin-Settings (AU) (Admin Settings (AU))
Started Jun 25, 2026, 06:40 AM UTC· resolved Jun 25, 2026, 10:26 AM UTC
- investigating Jun 25, 2026, 06:40 AM UTC
We are currently investigating an issue with adding and removing Roles and Permissions for users. At this time, impacted administrators will experience that when applying or removing a new role or permission to a user through the Roles and Permissions settings page, the new role or...
- investigating Jun 25, 2026, 06:56 AM UTC
We are actively investigating an issue with adding and removing Roles and Permissions for users. Recently applied or removed roles and permissions may not be reflected in the user's access within the platform. At this time, account administrators will see a "We're working on some...
- investigating Jun 25, 2026, 07:54 AM UTC
Work remains ongoing from our Engineers to restore the ability to add and remove Roles and Permissions for users. Currently, recently applied or removed roles and permissions may not be reflected in the user's access within the platform. To mitigate further role assignment changes...
- investigating Jun 25, 2026, 08:49 AM UTC
Work remains ongoing from our Engineers to restore the ability to add and remove Roles and Permissions for users. Currently, recently applied or removed roles and permissions may not be reflected in the user's access within the platform. To mitigate further role assignment changes...
- investigating Jun 25, 2026, 09:47 AM UTC
Our engineering teams are actively working to restore full functionality to the Roles and Permissions page. Current Status: Recently applied or removed roles and permissions may not currently be reflected in user access within the platform. To prevent further role...
- resolved Jun 25, 2026, 10:26 AM UTC
The issue affecting the Roles and Permissions page has been successfully resolved. The page is now fully accessible and functional, and all new additions, updates, or removals will process as expected. ⚠️ Changes Made During the Incident While the platform is now...
Minor June 22, 2026 Issue with Coach features across the platform 16m Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)), Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU)), Incident: Coach - Ai-Coach (US) (AI Coach - General (US)), Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU)) and 2 more
Started Jun 22, 2026, 12:34 AM UTC· resolved Jun 22, 2026, 12:51 AM UTC
- investigating Jun 22, 2026, 12:34 AM UTC
We are currently investigating an issue with our Coach tools across different parts of the Culture Amp platform. At this time, you may experience errors, delays, or trouble accessing the following: Coach Coach in Surveys AI Coach in Performance ...
- resolved Jun 22, 2026, 12:51 AM UTC
The issue with Coach tools across different parts of the Culture Amp platform has been resolved. The following will now be working as expected: Coach Coach in Surveys AI Coach in Performance Suggested Improvements (Performance) Comment...
Major June 21, 2026 Issue with rescheduling Performance Review Cycles 8h 40m Incident: Performance - Review-Cycles-Configuration-Launch (US) (Review Cycles - Configuration + Launch (US)), Incident: Performance - Review-Cycles-Configuration-Launch (EU) (Review Cycles - Configuration + Launch (EU)), Incident: Performance - Review-Cycles-Configuration-Launch (AU) (Review Cycles - Configuration + Launch (AU))
Started Jun 21, 2026, 11:37 PM UTC· resolved Jun 22, 2026, 08:17 AM UTC
- identified Jun 21, 2026, 11:37 PM UTC
We are currently investigating an issue with Performance admins rescheduling Performance Review Cycles. Impacted users may experience Performance Cycles are unable to be rescheduled, and cycles may launch at incorrect times. Engineers have been informed of the issue and are...
- investigating Jun 22, 2026, 12:17 AM UTC
Our Engineers are actively investigating an issue with the ability to reschedule Performance Review Cycles. At this time, Performance admins may experience a 'Something went wrong on our end' error message when attempting to change the date/time of a Performance Cycle in a Scheduled state.<...
- investigating Jun 22, 2026, 01:22 AM UTC
Our Engineering team has identified a root cause of the issue with rescheduling Performance Review Cycles, and are working to deploy a fix as soon as possible. At this time, Performance admins may experience a 'Something went wrong on our end' error message when attempting to change the...
- investigating Jun 22, 2026, 02:22 AM UTC
We are actively working to deploy a fix for the issue with rescheduling Performance Review Cycles. At this time, Performance admins may experience a 'Something went wrong on our end' error message when attempting to change the date/time of a Performance Cycle in a Scheduled state, and in...
- investigating Jun 22, 2026, 03:21 AM UTC
We are actively working to deploy a fix for the issue with rescheduling Performance Review Cycles. At this time, Performance admins may experience a 'Something went wrong on our end' error message when attempting to change the date/time of a Performance Cycle in a Scheduled state, and in...
- investigating Jun 22, 2026, 04:35 AM UTC
A fix is currently being deployed for the issue with rescheduling Performance Review Cycles. At this time, Performance admins may experience a 'Something went wrong on our end' error message when attempting to change the date/time of a Performance Cycle in a Scheduled state, and in some...
- investigating Jun 22, 2026, 05:37 AM UTC
We are continuing to deploy a fix for the issue with rescheduling Performance Review Cycles, and we expect things to be back to normal within the next 2 hours. At this time, Performance admins may experience a 'Something went wrong on our end' error message when attempting...
- investigating Jun 22, 2026, 07:27 AM UTC
Our Engineering team is continuing to work towards a full resolution of the issue with rescheduling Performance Review Cycles. Our updated resolution timeframe is within the next 1 hour. Thank you for your patience. At this time, Performance admins may experience a '...
- resolved Jun 22, 2026, 08:17 AM UTC
The issue with rescheduling Performance Review Cycles has been resolved. Performance administrators will now be able to reschedule Performance Cycles that are in a Scheduled state as expected, without encountering a 'Something went wrong on our end' error message. We thank you for...
Major June 19, 2026 Issue with searching users in Anytime Feedback 1h 26m Incident: Feedback - Anytime Feedback + Manager Requested Feedback (US) (Anytime Feedback (US)), Incident: Feedback - Anytime-Feedback-Manager-Requested-Feedback (EU) (Anytime Feedback (EU)), Incident: Feedback - Anytime Feedback + Manager Requested Feedback (AU) (Anytime Feedback (AU))
Started Jun 19, 2026, 06:30 AM UTC· resolved Jun 19, 2026, 07:57 AM UTC
- identified Jun 19, 2026, 06:30 AM UTC
We have detected an issue with the ability to Give & Request feedback in Anytime Feedback. At this time, impacted users will experience that no results are being returned when using the dropdown and search to find users to give feedback to, or request feedback from. Engineers...
- investigating Jun 19, 2026, 06:46 AM UTC
We are currently investigating an issue with the ability to Give & Request feedback in Anytime Feedback. At this time, impacted users will experience that no results are being returned when using the dropdown and search to find users to give feedback to, or request feedback form. <...
- investigating Jun 19, 2026, 07:46 AM UTC
Our Engineers have found the root cause of the issue with the ability to Give & Request feedback in Anytime Feedback, and are working towards deploying a fix as soon as possible. At this time, impacted users will experience that no results are being returned when using the dropdown and...
- resolved Jun 19, 2026, 07:57 AM UTC
The issue with the ability to Give & Request feedback in Anytime Feedback has been resolved. All users will now be able to use and interact with the dropdown and search functions as expected when finding users to give feedback to, or request feedback from in the platform. Please...
Major June 18, 2026 Issue with viewing the Participation, Summary and Heatmap sections in shared report 2h 55m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))
Started Jun 18, 2026, 03:13 PM UTC· resolved Jun 18, 2026, 06:09 PM UTC
- identified Jun 18, 2026, 03:13 PM UTC
We have detected an issue with issue with the Summary, Participation and Heatmap pages returning a 403 error in shared reports. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will...
- investigating Jun 18, 2026, 03:27 PM UTC
We are currently investigating an issue with the Summary, Participation, and Heatmap pages returning a 403 error in shared reports. At this time, you may experience errors, delays, or trouble accessing the following: The Participation page in a shared report The...
- investigating Jun 18, 2026, 04:18 PM UTC
We are still actively investigating the issue with the Summary, Participation, and Heatmap pages returning a 403 error in shared reports. At this time, you will experience errors, delays, or trouble accessing the following: Participation page in a shared report ...
- investigating Jun 18, 2026, 05:19 PM UTC
We are still actively investigating the issue with the Summary, Participation, and Heatmap pages returning a 403 error in shared reports. The behavior will only impact administrators who are not assigned as viewers in the shared reports. At this time, you will experience errors, delays, or...
- resolved Jun 18, 2026, 06:09 PM UTC
The issue with the Summary, Participation, and Heatmap pages returning a 403 error in shared reports has been resolved. The following will now be working as expected: [DETAILS - WHAT SERVICES ARE BACK, WHO CAN DO WHAT NOW, INCL DATA CENTERS*] Participation page in a shared...
Minor June 18, 2026 Issues editing Survey Communication emails 1h 53m Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)), Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Started Jun 18, 2026, 03:57 AM UTC· resolved Jun 18, 2026, 05:51 AM UTC
- identified Jun 18, 2026, 03:57 AM UTC
We have detected an issue with the ability to edit Survey Communication emails within a survey's configurations settings. At this time, impacted administrators will experience that when attempting to edit email communications in a survey (Invitation, Reminders, Welcome Screen) the textbox...
- investigating Jun 18, 2026, 04:26 AM UTC
We are actively investigating an issue with the ability to edit Survey Communication emails within a survey's configurations settings. At this time, impacted administrators will experience that when attempting to edit email communications in a survey (Invitation, Reminders, Welcome Screen)...
- investigating Jun 18, 2026, 05:33 AM UTC
Our Engineers have found the root cause of the issue with the ability to edit Survey Communication emails within a survey's configurations settings, and are now working to deploy a fix. At this time, impacted administrators will experience that when attempting to edit email communications...
- resolved Jun 18, 2026, 05:51 AM UTC
The issue with the ability to edit Survey Communication emails within a survey's configurations settings has been resolved. All account and survey administrators will once again be able to edit email communications in a survey (Invitation, Reminders, Welcome Screen) via the Communications...
Minor June 15, 2026 Issue with Answer Based Display Rules in Surveys - EU Data Centre 58m Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))
Started Jun 15, 2026, 08:45 AM UTC· resolved Jun 15, 2026, 09:43 AM UTC
- investigating Jun 15, 2026, 08:45 AM UTC
We are investigating an issue with the availability of Answer Based Display rules in surveys within the EU Data Centre At this time, Users with Survey Design Permissions in the EU Data Centre may experience the following: the inability to add a new Answer Based Display...
- resolved Jun 15, 2026, 09:43 AM UTC
The issue with the availability of Answer Based Display rules in surveys within the EU Data Centre as been resolved 🎉 The following will now be working as expected: adding a new Answer Based Display rule viewing/editing an existing Answer Based Display...
Minor June 15, 2026 Issue with Selecting Demographics in Survey Configuration 33m Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)), Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Started Jun 15, 2026, 06:48 AM UTC· resolved Jun 15, 2026, 07:21 AM UTC
- identified Jun 15, 2026, 06:48 AM UTC
We have detected an issue with the ability to select/de-select individual demographics in live/draft/closed surveys. This may impact Admins in all data centres Impacted users will experience an inibility to select/de-select individual demographics on the Demographics page...
- resolved Jun 15, 2026, 07:21 AM UTC
The issue with the ability to select/de-select individual demographics in live/draft/closed surveys has been resolved. The following will now be working as expected across all data centres: select/de-select individual demographics in live/draft/closed surveys We...
Minor June 15, 2026 Issue with with Coach features across the platform 12m Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US)), Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU)), Incident: Coach - Ai-Coach (US) (AI Coach - General (US)), Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU)) and 2 more
Started Jun 15, 2026, 03:30 AM UTC· resolved Jun 15, 2026, 03:42 AM UTC
- investigating Jun 15, 2026, 03:30 AM UTC
We are currently investigating an issue with our Coach tools across different parts of the Culture Amp platform. At this time, you may experience errors, delays, or trouble accessing the following: Coach Coach in Surveys AI Coach in Performance ...
- resolved Jun 15, 2026, 03:42 AM UTC
The issue with Coach tools across different parts of the Culture Amp platform has been resolved. The following will now be working as expected: Coach Coach in Surveys AI Coach in Performance Suggested Improvements (Performance) Comment...
Major May 22, 2026 Issue with Search Field in Performance Review Cycles 55m Incident: Performance - Review-Cycles-Reporting-Sharing (US) (Review Cycles - Reporting + Sharing (US)), Incident: Performance - Review-Cycles-Configuration-Launch (US) (Review Cycles - Configuration + Launch (US)), Incident: Performance - Review-Cycles-Configuration-Launch (EU) (Review Cycles - Configuration + Launch (EU)), Incident: Performance - Review-Cycles-Reporting-Sharing (EU) (Review Cycles - Reporting + Sharing (EU))
Started May 22, 2026, 02:46 PM UTC· resolved May 22, 2026, 03:41 PM UTC
- identified May 22, 2026, 02:46 PM UTC
We have detected an issue with search results appearing behind other UI text when using the search field in a performance cycle. This will impact Administrators/managers when they attempt to search for participants in cycles. Engineers have been informed of the issue and are...
- investigating May 22, 2026, 03:17 PM UTC
We are currently investigating an issue with search results appearing behind other UI when using the search field in a performance cycle. At this time, you may experience errors, delays, or trouble accessing the following: Searching for participants in a performance review</...
- resolved May 22, 2026, 03:41 PM UTC
The issue with search results appearing behind other UI when using the search field in a performance cycle. The following will now be working as expected: Searching for participants in a performance review Searching for users to provide feedback We...
Major May 22, 2026 Issue with Anytime Feedback 8m Incident: Feedback - Anytime Feedback + Manager Requested Feedback (US) (Anytime Feedback (US)), Incident: Feedback - Anytime-Feedback-Manager-Requested-Feedback (EU) (Anytime Feedback (EU)), Incident: Feedback - Anytime Feedback + Manager Requested Feedback (AU) (Anytime Feedback (AU))
Started May 22, 2026, 07:15 AM UTC· resolved May 22, 2026, 07:24 AM UTC
- investigating May 22, 2026, 07:15 AM UTC
We are currently investigating an issue with the ability to Give or Request Anytime Feedback. Impacted users will experience a 'Feedback not sent' or 'Request not sent' error when attempting to Give or Request Feedback in the Anytime Feedback module. A root cause has been identified,...
- resolved May 22, 2026, 07:24 AM UTC
The issue with the ability to Give or Request Anytime Feedback has been resolved. The following will now be working as expected for all data centres: Giving Feedback Requesting Feedback We thank you for your patience as we resolved this issue. If you...
Major May 14, 2026 Issue with Account Access 13h 32m Incident: Home - Home Page (US) (Home Page (US)), Incident: Settings - Admin-Settings (US) (Admin Settings (US)), Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)) and 8 more
Started May 14, 2026, 03:04 PM UTC· resolved May 15, 2026, 04:37 AM UTC
- identified May 14, 2026, 03:04 PM UTC
We have detected an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users on the US data center. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as...
- investigating May 14, 2026, 03:38 PM UTC
We are currently investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users on the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the platform. ...
- investigating May 14, 2026, 04:30 PM UTC
We are currently investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the platform. ...
- investigating May 14, 2026, 05:59 PM UTC
We are currently still investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the...
- investigating May 14, 2026, 07:02 PM UTC
We are still investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the platform. ...
- investigating May 14, 2026, 08:24 PM UTC
We are still investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the platform. ...
- investigating May 14, 2026, 09:15 PM UTC
We are still investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the platform. ...
- investigating May 14, 2026, 10:08 PM UTC
We are currently monitoring the issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. While we expect most users to have platform access, some users may still experience occasional...
- investigating May 14, 2026, 11:11 PM UTC
After monitoring the issue with users receiving intermittent 403 error messages when navigating the platform we have picked the investigation back up. This issue may still be of impact all users in the US data center. At this time, you may experience occasional errors, delays, or...
- investigating May 15, 2026, 12:10 AM UTC
Our Engineering team is continuing to investigate reports of intermittent 400 errors being returned in the platform for users in the US data centre. At this time, you may experience occasional errors (eg. "You can't view this page" message), delays, or trouble accessing pages when...
- investigating May 15, 2026, 01:14 AM UTC
We are actively investigating reports of intermittent 400 errors being returned in the platform for users in the US data centre. At this time, impacted users may experience occasional errors (eg. "You can't view this page" message), delays, or trouble accessing pages when navigating across...
- investigating May 15, 2026, 02:13 AM UTC
Our Engineers have released a fix for the reported issue of intermittent 400 errors being returned in the platform for users in the US data centre, which we are monitoring. We will provide a further update once we are ready to move the issue to resolved, or if any...
- resolved May 15, 2026, 04:37 AM UTC
After a period of monitoring, the issue regarding intermittent 400 errors being returned in the platform for users in the US data centre has been resolved. Users in the US data centre will now be able to navigate through the platform without encountering occasional errors (eg. "You can't...
Minor May 14, 2026 Issue with multi-account login 40m Incident: Authentication - Email / Password (US) (Email / Password (US)), Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU)), Incident: Authentication - Saml / Single Sign-on (US) (SAML / Single Sign-On (US)), Incident: Authentication - Google Sign in (EU) (Google Sign in (EU)) and 5 more
Started May 14, 2026, 03:18 AM UTC· resolved May 14, 2026, 03:58 AM UTC
- investigating May 14, 2026, 03:18 AM UTC
We are currently investigating an issue with users with access to multiple accounts not receiving an email when attempting to login. This may impact users with multi-account logins in all data centres. We are working to bring things back to normal as soon as possible. If...
- resolved May 14, 2026, 03:58 AM UTC
The issue with multi-account login has been resolved. Logging in will now be working as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/articles/...
Major May 12, 2026 Issues logging in 8m Incident: Authentication - Email / Password (US) (Email / Password (US)), Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU)), Incident: Authentication - Saml / Single Sign-on (US) (SAML / Single Sign-On (US)), Incident: Authentication - Google Sign in (EU) (Google Sign in (EU)) and 5 more
Started May 12, 2026, 01:45 AM UTC· resolved May 12, 2026, 01:53 AM UTC
- investigating May 12, 2026, 01:45 AM UTC
We are currently investigating reports of a "We were not able to sign you in" error message when attempting to log in to the platform in all data centres. A fix has been implemented to ensure that this error message no longer appears after entering an email address on the sign in page, but...
- resolved May 12, 2026, 01:53 AM UTC
The issue where users were unable to log in to Culture Amp has been resolved. Throughout the US, EU and AU data centres, users will be able to enter their email address on the sign in page and proceed with the login process as expected, without encountering a "We were not able to sign you...
Minor May 8, 2026 Issues updating survey logo 58m Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)), Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Started May 08, 2026, 04:51 AM UTC· resolved May 08, 2026, 05:50 AM UTC
- investigating May 08, 2026, 04:51 AM UTC
We are currently investigating an issue with adding or editing the survey logos. At this time, account and survey admins may experience a 'Something went wrong' error pop up when trying to update a survey logo through the Settings page of the survey configurations, even if the image fits...
- resolved May 08, 2026, 05:50 AM UTC
The issue with adding or editing the survey logos has been resolved. Account and survey admins will now be able to add or edit survey logos as expected, without encountering a 'Something went wrong' error pop. We thank you for your patience as we resolved this issue. If you have any...
Major May 5, 2026 Issue with 1-on-1 conversations page is not loading for users 2h 31m Incident: 1-on-1s - 1-on-1s (US) (1-on-1s (US))
Started May 05, 2026, 07:40 PM UTC· resolved May 05, 2026, 10:11 PM UTC
- identified May 05, 2026, 07:40 PM UTC
We have detected an issue where the 1-on-1s page is not loading for users. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on our...
- investigating May 05, 2026, 08:41 PM UTC
We are currently investigating an issue with 1-on-1 conversations page is not loading converations for users in the US data center. At this time, you may experience errors, delays, or trouble accessing the following: This may impact all accounts on US data center ...
- investigating May 05, 2026, 09:30 PM UTC
We are currently investigating an issue with 1-on-1 conversations page is not loading conversations for some users in the US data center. At this time, you may experience errors, delays, or trouble accessing the following: This may impact all accounts on the US data center</...
- resolved May 05, 2026, 10:11 PM UTC
The issue with errors and inaccessibility to the 1-on-1s page has been resolved. All users should be able to access 1-on-1s without errors going forward. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://...
Major May 1, 2026 Issue with User Data Imports 3h 51m Incident: Settings - User-Imports (EU) (User Imports (EU)), Incident: Settings - User-Imports (US) (User Imports (US))
Started May 01, 2026, 02:51 PM UTC· resolved May 01, 2026, 06:42 PM UTC
- identified May 01, 2026, 02:51 PM UTC
We have detected an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center. Engineers have been informed of the issue and are currently investigating. We'll be working to...
- investigating May 01, 2026, 03:16 PM UTC
We are currently investigating an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center. At this time, you may experience errors, delays, or trouble accessing the...
- investigating May 01, 2026, 04:11 PM UTC
We are currently investigating an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center and some on our EU data center. At this time, you may experience errors, delays,...
- investigating May 01, 2026, 05:14 PM UTC
The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers. The team is now working to unblock any previous...
- investigating May 01, 2026, 06:11 PM UTC
The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers. The team is now working to unblock any previous...
- resolved May 01, 2026, 06:42 PM UTC
The issue with User Data Imports has been resolved. The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers.<...
Major April 21, 2026 Issue with our Automated Support Service 1h 37m Incident: Customer Experience - Intercom (GLOBAL) (Intercom)
Started Apr 21, 2026, 11:21 PM UTC· resolved Apr 22, 2026, 12:58 AM UTC
- investigating Apr 21, 2026, 11:21 PM UTC
We have detected an issue with our third party automated support service, which may result in longer wait times when contacting our Product Support team via live chat and email. Further updates will be provided as they come to hand. We appreciate your patience. *Not sure...
- investigating Apr 22, 2026, 12:48 AM UTC
We have detected an issue with our third party automated support service, which may result in longer wait times when contacting our Product Support team via live chat and email. Our support service provider has identified the root cause of the issue, and is implementing a fix. We will...
- resolved Apr 22, 2026, 12:58 AM UTC
The issue with our third-party automated support service has now been resolved. While our systems are back to normal, our team is currently working through a small backlog. As a result, you may still experience slightly longer wait times than usual. We appreciate your continued...