- Detected by Pingoru
- Feb 24, 2026, 09:06 PM UTC
- Resolved
- Feb 24, 2026, 09:39 PM UTC
- Duration
- 33m
Affected: Incident: Develop - Development Plans (US) (Development Plans (US))
Timeline · 2 updates
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identified Feb 24, 2026, 09:06 PM UTC
We are currently investigating an issue with the system not allowing users to create development plans. This may impact all users in the US data center. Impacted users will experience a spinning wheel after clicking the "create new plan" button and nothing else. ...
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resolved Feb 24, 2026, 09:39 PM UTC
The issue with users being unable to create new development plans and make changes to existing development plans has been resolved. The following will now be working as expected: Creating new development plans Continuing an existing development plan Editing...
Read the full incident report →
- Detected by Pingoru
- Feb 23, 2026, 04:13 AM UTC
- Resolved
- Feb 23, 2026, 05:05 AM UTC
- Duration
- 51m
Affected: Incident: Settings - User Imports (EU) (User Imports (EU))Incident: Settings - User Imports (AU) (User Imports (AU))
Timeline · 2 updates
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identified Feb 23, 2026, 04:13 AM UTC
We have detected an issue with Viewing the Employees data. Impacted users may experience delays in having their users imported, as well as not being able to import at this time on the EU and AU data centres. All the other tabs will appear blank under the Employee data. ...
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resolved Feb 23, 2026, 05:05 AM UTC
The Issue with Viewing the Employees data on AU and EU data centres has been resolved. The following will now be working as expected where the user imports are functioning normally, and Employee Data tabs will display the data and respond as expected. We thank you for your patience...
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 11:48 PM UTC
- Resolved
- Feb 19, 2026, 03:49 AM UTC
- Duration
- 4h 1m
Affected: Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU))Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US))Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))
Timeline · 5 updates
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identified Feb 18, 2026, 11:48 PM UTC
We have detected an issue with closing the side panel of AI Coach in Surveys. At this time, administrators and report viewers may experience that after expanding the Coach side panel in a survey report, you are unable to exit out of/collapse the panel it using the 'x' at the top right. ...
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investigating Feb 19, 2026, 12:36 AM UTC
We are continuing to investigate an issue with closing the side panel of AI Coach in Surveys. As an administrator or report viewer, you may experience that after expanding the Coach side panel in a survey report, you are unable to exit out of/collapse the panel by using the 'x' at the top...
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investigating Feb 19, 2026, 01:29 AM UTC
We are continuing to investigate an issue with closing the side panel of AI Coach in Surveys. As an administrator or report viewer, you may experience that after expanding the Coach side panel in a survey report, you are unable to exit out of/collapse the panel by...
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investigating Feb 19, 2026, 02:33 AM UTC
Our Engineers have identified the root cause, and are currently working to release a fix for the issue with closing the side panel of AI Coach in Surveys. As an administrator or report viewer, you may experience that after expanding the Coach side panel in a survey report, you are unable...
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resolved Feb 19, 2026, 03:49 AM UTC
The issue with closing the side panel of AI Coach in Surveys has been resolved. Administrators and report viewers will once again be able to exit out of/collapse the Coach side panel in an Engagement survey report by using the 'x' at the top right of the panel. We thank you for your...
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 09:29 AM UTC
- Resolved
- Feb 18, 2026, 10:26 AM UTC
- Duration
- 56m
Affected: Incident: Settings - User Imports (EU) (User Imports (EU))Incident: Settings - User Imports (US) (User Imports (US))Incident: Settings - User Imports (AU) (User Imports (AU))
Timeline · 3 updates
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identified Feb 18, 2026, 09:29 AM UTC
We have detected an issue with the manual file import page. Chrome users may see a broken scrollbar. Firefox users may see unresponsiveness or imports getting stuck at the validation step. This may impact Admins attempting a manual file import in all data centres. Impacted...
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investigating Feb 18, 2026, 09:52 AM UTC
We are currently investigating an issue with manual file imports At this time, you may experience errors, delays, or trouble accessing the following: Scrolling the manual file import page after selecting the import method (full/partial) Unresponsive buttons ...
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resolved Feb 18, 2026, 10:26 AM UTC
The issue with scrolling the manual file import page has been resolved. The following will now be working as expected: Scrolling the manual file import page Accessing the file upload button Importing employee data file We thank you for your...
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 03:35 AM UTC
- Resolved
- Feb 18, 2026, 04:45 AM UTC
- Duration
- 1h 10m
Affected: Incident: Develop - Development Plans (EU) (Development Plans (EU))Incident: Develop - Development Plans (US) (Development Plans (US))Incident: Develop - Development Plans (AU) (Development Plans (AU))
Timeline · 3 updates
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investigating Feb 18, 2026, 03:35 AM UTC
We are currently investigating an issue with creating Development Cycles within the Develop module. At this time, you may experience a 500 error message when using the date picker on the Schedule page of Development Cycle configurations. We are working to bring things back to normal...
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investigating Feb 18, 2026, 04:37 AM UTC
Our Engineering team is continuing to investigate an issue with creating Development Cycles within the Develop module. At this time, impacted administrators may encounter a 500 error message immediately after attempting to use the date picker on the Schedule page of Development Cycle...
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resolved Feb 18, 2026, 04:45 AM UTC
The issue with creating Development Cycles within the Develop module has been resolved. On the Schedule page of a Development Cycle's configurations, administrators will no longer be redirected to a 500 error page when using the date picker. We thank you for your patience as we...
Read the full incident report →
- Detected by Pingoru
- Feb 16, 2026, 02:08 PM UTC
- Resolved
- Feb 16, 2026, 03:39 PM UTC
- Duration
- 1h 30m
Affected: Incident: Settings - User Imports (US) (User Imports (US))
Timeline · 2 updates
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investigating Feb 16, 2026, 02:08 PM UTC
We are currently investigating an issue with delayed/stuck manual file imports. At this time, you may experience delays when processing a manual file import. This may impact Account adminstrators and Employee Data administrators in the US data center. Impacted users...
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resolved Feb 16, 2026, 03:39 PM UTC
The issue with delayed/stuck manual file imports has been resolved. The following will now be working as expected: Users in the US Data Center will be able to import manual files. We thank you for your patience as we resolved this issue. If you have any...
Read the full incident report →
- Detected by Pingoru
- Feb 16, 2026, 03:41 AM UTC
- Resolved
- Feb 16, 2026, 04:43 AM UTC
- Duration
- 1h 2m
Affected: Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))
Timeline · 2 updates
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investigating Feb 16, 2026, 03:41 AM UTC
We are currently investigating an issue with the Performance Ratings in Engagement reports feature in the EU data centre. At this time, impacted admins and report viewers will...
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resolved Feb 16, 2026, 04:43 AM UTC
The issue with issue with the Performance Ratings in Engagement reports feature in the EU data centre has been resolved. Reporting will now be working as expected. We...
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 09:31 PM UTC
- Resolved
- Feb 14, 2026, 12:12 AM UTC
- Duration
- 2h 41m
Affected: Incident: Goals - Goals (US) (Goals (US))
Timeline · 4 updates
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investigating Feb 13, 2026, 09:31 PM UTC
We are currently monitoring an issue with our Goals Organization Structure At this time, you may experience delays in updates to your Organization Structure. We are working to bring things back to normal as soon as possible, and expect to resolve this issue within the next few hours....
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investigating Feb 13, 2026, 10:41 PM UTC
We are currently monitoring an issue with updates to our Organization Structure (Goals). At this time, you may experience delays in updates to your Organization Structure (Goals). We are working to bring things back to normal as soon as possible, and expect to resolve this issue...
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investigating Feb 13, 2026, 11:46 PM UTC
We are currently monitoring an issue with updates to our Organization Structure (Goals). At this time, you may experience delays in updates to your Organization Structure (Goals). We are working to bring things back to normal as soon as possible, and expect to resolve this issue...
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resolved Feb 14, 2026, 12:12 AM UTC
The issue with updates processing within our goals organization structure has been resolved. The following will now be working as expected: Organization Structure (Goals) + Employee Data updates We thank you for your patience as we resolved this issue. If you...
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 05:17 PM UTC
- Resolved
- Feb 13, 2026, 06:57 PM UTC
- Duration
- 1h 39m
Affected: Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Submission (US) (Surveys - Submission (US))
Timeline · 3 updates
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identified Feb 13, 2026, 05:17 PM UTC
We have detected an issue with Engagement Survey reporting in the US data centre. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on...
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investigating Feb 13, 2026, 06:14 PM UTC
We are actively investigating an issue with Engagement Survey reporting in the US data centre. At this time, there may be delays in reporting numbers such as participation and question/factor-level scores updating to reflect the most up-to-date submission data. Engineers have been...
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resolved Feb 13, 2026, 06:57 PM UTC
The issue with Engagement Survey reporting in the US data centre has been resolved. Engagement Survey reporting numbers such as participation and question/factor-level scores will now be updating as expected in real-time to reflect the most up-to-date submission data. We thank you...
Read the full incident report →
- Detected by Pingoru
- Feb 13, 2026, 02:57 AM UTC
- Resolved
- Feb 13, 2026, 03:56 AM UTC
- Duration
- 59m
Affected: Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))
Timeline · 2 updates
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investigating Feb 13, 2026, 02:57 AM UTC
We are actively investigating an issue with Engagement Survey reporting in the US data centre. At this time, there may be delays in reporting numbers such as participation and question/factor-level scores updating to reflect the most up-to-date submission data. Engineers have...
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resolved Feb 13, 2026, 03:56 AM UTC
The issue with Engagement Survey reporting in the US data centre has been resolved. Engagement Survey reporting numbers such as participation and question/factor-level scores will now be updating as expected in real-time to reflect the most up-to-date submission data. We thank you...
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 08:05 PM UTC
- Resolved
- Feb 10, 2026, 09:36 PM UTC
- Duration
- 1h 30m
Affected: Incident: Settings - Admin Settings (US) (Admin Settings (US))
Timeline · 5 updates
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identified Feb 10, 2026, 08:05 PM UTC
We have detected an issue with Admin Navigation Tools in the US Data Center. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on our...
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investigating Feb 10, 2026, 08:53 PM UTC
We are currently investigating an issue with Navigation tools, Admin Settings, and Home page tasks/feeds in the US Data Center At this time, you may experience errors, delays, or trouble accessing the following: Navigating around the platform Accessing tasks on your...
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investigating Feb 10, 2026, 09:08 PM UTC
We are currently still investigating an issue with Navigation tools, Admin Settings, and Home page tasks/feeds in the US Data Center At this time, you may experience errors, delays, or trouble accessing the following: Navigating around the platform Accessing tasks on...
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investigating Feb 10, 2026, 09:22 PM UTC
We are currently investigating an issue with Navigation tools, Admin Settings, and Home page tasks/feeds in the US Data Center At this time, you may experience errors, delays, or trouble accessing the following: Navigating around the platform Accessing tasks on your...
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resolved Feb 10, 2026, 09:36 PM UTC
The issue that was preventing the Navigation tools, Admin Settings, and Home page tasks/feeds in the US Data Center has been resolved. The following will now be working as expected: Navigating around the platform Accessing tasks on your homepage Accessing...
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 10:28 AM UTC
- Resolved
- Feb 11, 2026, 01:31 PM UTC
- Duration
- 1d 3h
Affected: Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))
Timeline · 5 updates
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identified Feb 10, 2026, 10:28 AM UTC
We have detected an issue with slowness and timeouts for trends and comparisons in survey reporting. This may impact Admins and report viewers in the EU data centre Impacted users will experience slow loading and page timeouts Engineers have been informed of the issue...
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investigating Feb 10, 2026, 10:12 PM UTC
We are currently investigating an issue with with slowness and timeouts for trends and comparisons in survey reporting. This may impact Admins and report viewers in the EU data centre Impacted users will experience slow loading and page timeouts Engineers have been...
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investigating Feb 11, 2026, 02:07 AM UTC
Our Engineering team is continuing their investigations into an issue identified with intermittent slowness and timeouts for Trends and Comparisons in survey reporting. This may impact admins and report viewers in the EU data centre, with impacted users experiencing slow loading and page...
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investigating Feb 11, 2026, 04:48 AM UTC
A fix for the issue regarding intermittently slow loading and page timeouts for admins and report viewers in the EU data centre has been released by our Engineers, and we are currently MONITORING to ensure that things remain stable. We will provide a further update once...
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resolved Feb 11, 2026, 01:31 PM UTC
The issue with slowness & timeouts for trends and comparisons in survey reporting has been resolved. Customers in the EU data centre should now see trends and compaisons working as expected: We thank you for your patience as we resolved this issue. If you have any questions,...
Read the full incident report →
- Detected by Pingoru
- Feb 08, 2026, 09:52 PM UTC
- Resolved
- Feb 09, 2026, 01:46 AM UTC
- Duration
- 3h 54m
Affected: Incident: Authentication - Email / Password (US) (Email / Password (US))
Timeline · 3 updates
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investigating Feb 08, 2026, 09:52 PM UTC
We are currently investigating an issue with logging into Culture Amp At this time, you may experience errors, delays, or trouble accessing the Cultue Amp platform: All users in the US Data Center cannot log in via id.cultureamp.com ...
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investigating Feb 08, 2026, 10:34 PM UTC
A fix has now been released for the issue where users in our US data centre were unable to log in via the default id.cultureamp.com sign-in URL, and the vast majority of Culture Amp users will now be able to log in successfully through either this link or through their own unique subdomain URL (...
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resolved Feb 09, 2026, 01:46 AM UTC
The issue with signing in to Culture Amp (US) has been resolved. The following will now be working as expected: All affected user profiles, including those created within the past two weeks, should now be able to log in via the default id.cultureamp.com URL as expected. <...
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 11:23 PM UTC
- Resolved
- Feb 09, 2026, 03:57 AM UTC
- Duration
- 2d 4h
Affected: Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Submission (US) (Surveys - Submission (US))Incident: Engagement - Surveys - Submission (EU) (Surveys - Submission (EU))
Timeline · 10 updates
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identified Feb 06, 2026, 11:23 PM UTC
We have detected an issuewith Engagement Surveys showing an inaccurate number of responses and participants than is invited. This may impact This may impact survey reporting on US data centre Engineers have been informed of the issue and are currently investigating. We'll be...
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investigating Feb 07, 2026, 12:25 AM UTC
We are currently investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...
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investigating Feb 07, 2026, 01:58 AM UTC
We are currently investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...
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investigating Feb 07, 2026, 02:47 AM UTC
We are currently investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...
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investigating Feb 07, 2026, 03:47 AM UTC
We are still investigating an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. This may impact survey reporting on US and EU data centres. Impacted users will experience that response and participation counts in...
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investigating Feb 07, 2026, 04:46 AM UTC
We are currently monitoring an issue with with Engagement Surveys showing an inaccurate number of responses and participants based off submissions. An initial fix has been deployed for this issue, and we are now tracking response + participation counts within survey...
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investigating Feb 08, 2026, 11:50 PM UTC
During monitoring, we have detected that the issue of Engagement Surveys showing an inaccurate number of responses and participants based off submissions is still ongoing for some customers. At this time, you may observe delays in live participant and response reporting data updates until...
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investigating Feb 09, 2026, 01:14 AM UTC
Our Engineers are actively investigating the issue of Engagement Survey reporting showing an inaccurate number of participants invited and responses submitted. Impacted administrators and report viewers may observe delays in live participant and response reporting data updates until this...
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investigating Feb 09, 2026, 02:12 AM UTC
Our Engineers are actively investigating the issue of Engagement Survey reporting showing an inaccurate number of participants invited and responses submitted. Impacted administrators and report viewers may observe delays in live participant and response reporting data updates until this...
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resolved Feb 09, 2026, 03:57 AM UTC
A fix has been released for the issue of Engagement Survey reporting showing an inaccurate number of participants invited and responses submitted. All Engagement Surveys will now show correct and up-to-date participant and response data within all reports, including the Insight, Heatmap...
Read the full incident report →
