Culture Amp incident

Issue with Survey invite Slack notifications not triggering

Culture Amp experienced a minor incident on March 2, 2026 affecting Incident: Settings - Notifications (US) (Notifications (US)) and Incident: Settings - Notifications (EU) (Notifications (EU)) and 1 more component, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started: Mar 02, 2026, 10:31 AM UTC
Resolved: Mar 02, 2026, 12:45 PM UTC
Duration: 2h 13m
Detected by Pingoru: Mar 02, 2026, 10:31 AM UTC

Affected components

Incident: Settings - Notifications (US) (Notifications (US))Incident: Settings - Notifications (EU) (Notifications (EU))Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys - Configuration + Launch (US) (Surveys - Configuration + Launch (US))

Update timeline

identified Mar 02, 2026, 10:31 AM UTC

We have detected an issue with Survey invite Slack notifications not being received. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated...
investigating Mar 02, 2026, 11:35 AM UTC

We are currently investigating an issue with Survey invite Slack notifications not triggering At this time, you may experience Slack notifications not being sent to survey participants. Email invitations are working as normal. We are working to bring things back to normal as soon as...
resolved Mar 02, 2026, 12:45 PM UTC

The issue with Survey invite Slack notifications not triggering has been resolved. The following will now be working as expected: Slack notifications will be triggered for survey invitations. We thank you for your patience as we resolved this issue. If you have any...