Culture Amp incident

Issue with aspects of survey configurations and reporting

Resolved after 2 hours 43 minutes, affecting Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)) and Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)) and 1 more, on March 23, 2026.

resolved Mar 23, 2026, 06:09 AM UTC

The issue with some aspects of survey configurations and reporting has been resolved. The following will now be working as expected: Launching or closing a survey in the Launch Plan Updating Participants within a survey Exporting survey results to Excel or...

Started: Mar 23, 2026, 03:26 AM UTC
Resolved: Mar 23, 2026, 06:09 AM UTC
Duration: 2h 43m
Detected by Pingoru: Mar 23, 2026, 03:26 AM UTC

Affected components

Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))

Update timeline

investigating Mar 23, 2026, 03:26 AM UTC

We are currently investigating an issue with some aspects of survey configurations and reporting in the US data centre. At this time, you may experience errors or delays when performing tasks including, but not limited to: Launching or closing a survey in the Launch Plan <...
investigating Mar 23, 2026, 04:03 AM UTC

Our Engineers are actively working to resolve an issue with some aspects of survey configurations and reporting in the US data centre. At this time, you may experience errors or delays when performing tasks including, but not limited to: Launching or closing a survey in the...
investigating Mar 23, 2026, 05:04 AM UTC

Work remains ongoing to resolve an issue with some aspects of survey configurations and reporting. This may now also be impacting some accounts in the EU and AU data centres. At this time, you may experience errors or delays when performing tasks including, but not limited...
resolved Mar 23, 2026, 06:09 AM UTC

The issue with some aspects of survey configurations and reporting has been resolved. The following will now be working as expected: Launching or closing a survey in the Launch Plan Updating Participants within a survey Exporting survey results to Excel or...

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