Culture Amp incident

Issue with aspects of survey configurations and reporting

Major Resolved View vendor source →
Started
Mar 23, 2026, 03:26 AM UTC
Resolved
Mar 23, 2026, 06:09 AM UTC
Duration
2h 43m
Detected by Pingoru
Mar 23, 2026, 03:26 AM UTC

Affected components

Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys - Configuration + Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))

Update timeline

  1. investigating Mar 23, 2026, 03:26 AM UTC

    We are currently investigating an issue with some aspects of survey configurations and reporting in the US data centre. At this time, you may experience errors or delays when performing tasks including, but not limited to: Launching or closing a survey in the Launch Plan <...

  2. investigating Mar 23, 2026, 04:03 AM UTC

    Our Engineers are actively working to resolve an issue with some aspects of survey configurations and reporting in the US data centre. At this time, you may experience errors or delays when performing tasks including, but not limited to: Launching or closing a survey in the...

  3. investigating Mar 23, 2026, 05:04 AM UTC

    Work remains ongoing to resolve an issue with some aspects of survey configurations and reporting. This may now also be impacting some accounts in the EU and AU data centres. At this time, you may experience errors or delays when performing tasks including, but not limited...

  4. resolved Mar 23, 2026, 06:09 AM UTC

    The issue with some aspects of survey configurations and reporting has been resolved. The following will now be working as expected: Launching or closing a survey in the Launch Plan Updating Participants within a survey Exporting survey results to Excel or...

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