Culture Amp incident

Retrospective: Missing PCQ data in Shared Summary Reports (Resolved)

Resolved on April 13, 2026, affecting Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)) and Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)) and 1 more.

resolved Apr 13, 2026, 04:30 AM UTC

Summary: Between 04.30 and 06.30 UTC today, some users may have noticed that the Performance Culture Quadrant (PCQ) was missing from Shared Summary Reports, even when factors were enabled. This impacted accounts across all of our data centers. ...

Started
Apr 13, 2026, 04:30 AM UTC
Resolved
Apr 13, 2026, 04:30 AM UTC
Duration
–
Detected by Pingoru
Apr 13, 2026, 04:30 AM UTC

Affected components

Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))

Update timeline

  1. resolved Apr 13, 2026, 04:30 AM UTC

    Summary: Between 04.30 and 06.30 UTC today, some users may have noticed that the Performance Culture Quadrant (PCQ) was missing from Shared Summary Reports, even when factors were enabled. This impacted accounts across all of our data centers. ...

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