Culture Amp incident

Retrospective: Missing PCQ data in Shared Summary Reports (Resolved)

Minor Resolved View vendor source →

Culture Amp experienced a minor incident on April 13, 2026 affecting Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)) and Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)) and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 04:30 AM UTC
Resolved
Apr 13, 2026, 04:30 AM UTC
Duration
—
Detected by Pingoru
Apr 13, 2026, 04:30 AM UTC

Affected components

Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))

Update timeline

  1. resolved Apr 13, 2026, 04:30 AM UTC

    Summary: Between 04.30 and 06.30 UTC today, some users may have noticed that the Performance Culture Quadrant (PCQ) was missing from Shared Summary Reports, even when factors were enabled. This impacted accounts across all of our data centers. ...