Culture Amp incident

Issue with Roles and Permissions assignments

Major Resolved View vendor source →

Culture Amp experienced a major incident on June 25, 2026 affecting Incident: Settings - Admin-Settings (US) (Admin Settings (US)) and Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)) and 1 more component, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 06:40 AM UTC
Resolved
Jun 25, 2026, 10:26 AM UTC
Duration
3h 45m
Detected by Pingoru
Jun 25, 2026, 06:40 AM UTC

Affected components

Incident: Settings - Admin-Settings (US) (Admin Settings (US))Incident: Settings - Admin-Settings (EU) (Admin Settings (EU))Incident: Settings - Admin-Settings (AU) (Admin Settings (AU))

Update timeline

  1. investigating Jun 25, 2026, 06:40 AM UTC

    We are currently investigating an issue with adding and removing Roles and Permissions for users. At this time, impacted administrators will experience that when applying or removing a new role or permission to a user through the Roles and Permissions settings page, the new role or...

  2. investigating Jun 25, 2026, 06:56 AM UTC

    We are actively investigating an issue with adding and removing Roles and Permissions for users. Recently applied or removed roles and permissions may not be reflected in the user's access within the platform. At this time, account administrators will see a "We're working on some...

  3. investigating Jun 25, 2026, 07:54 AM UTC

    Work remains ongoing from our Engineers to restore the ability to add and remove Roles and Permissions for users. Currently, recently applied or removed roles and permissions may not be reflected in the user's access within the platform. To mitigate further role assignment changes...

  4. investigating Jun 25, 2026, 08:49 AM UTC

    Work remains ongoing from our Engineers to restore the ability to add and remove Roles and Permissions for users. Currently, recently applied or removed roles and permissions may not be reflected in the user's access within the platform. To mitigate further role assignment changes...

  5. investigating Jun 25, 2026, 09:47 AM UTC

    Our engineering teams are actively working to restore full functionality to the Roles and Permissions page. Current Status: Recently applied or removed roles and permissions may not currently be reflected in user access within the platform. To prevent further role...

  6. resolved Jun 25, 2026, 10:26 AM UTC

    The issue affecting the Roles and Permissions page has been successfully resolved. The page is now fully accessible and functional, and all new additions, updates, or removals will process as expected. ⚠️ Changes Made During the Incident While the platform is now...