Issue with 1-on-1 conversations page is not loading for users

Update timeline

1. identified May 05, 2026, 07:40 PM UTC

   We have detected an issue where the 1-on-1s page is not loading for users. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on our...

2. investigating May 05, 2026, 08:41 PM UTC

   We are currently investigating an issue with 1-on-1 conversations page is not loading converations for users in the US data center. At this time, you may experience errors, delays, or trouble accessing the following: This may impact all accounts on US data center ...

3. investigating May 05, 2026, 09:30 PM UTC

   We are currently investigating an issue with 1-on-1 conversations page is not loading conversations for some users in the US data center. At this time, you may experience errors, delays, or trouble accessing the following: This may impact all accounts on the US data center</...

4. resolved May 05, 2026, 10:11 PM UTC

   The issue with errors and inaccessibility to the 1-on-1s page has been resolved. All users should be able to access 1-on-1s without errors going forward. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://...