Culture Amp incident
Issue with 1-on-1 conversations page is not loading for users
Culture Amp experienced a major incident on May 5, 2026 affecting Incident: 1-on-1s - 1-on-1s (US) (1-on-1s (US)), lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2026, 07:40 PM UTC
We have detected an issue where the 1-on-1s page is not loading for users. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on our...
- investigating May 05, 2026, 08:41 PM UTC
We are currently investigating an issue with 1-on-1 conversations page is not loading converations for users in the US data center. At this time, you may experience errors, delays, or trouble accessing the following: This may impact all accounts on US data center ...
- investigating May 05, 2026, 09:30 PM UTC
We are currently investigating an issue with 1-on-1 conversations page is not loading conversations for some users in the US data center. At this time, you may experience errors, delays, or trouble accessing the following: This may impact all accounts on the US data center</...
- resolved May 05, 2026, 10:11 PM UTC
The issue with errors and inaccessibility to the 1-on-1s page has been resolved. All users should be able to access 1-on-1s without errors going forward. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://...