Resolved after 1 hour 34 minutes, affecting Incident: Authentication - Email / Password (US) (Email / Password (US)) and Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU)) and 1 more, on July 16, 2026.
The issue with the platform not loading has been resolved. The following will now be working as expected: Users will be able to log in and access Culture Amp. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support...
Affected components
Update timeline
- identified Jul 16, 2026, 08:27 AM UTC
We are currently investigating an issue with the platform not loading. This may impact all users trying to log in. Impacted users will experience 500 errors when trying to access Culture Amp Engineers have been informed of the issue and are currently investigating. We'...
- investigating Jul 16, 2026, 08:39 AM UTC
We are currently investigating an issue with the platform not loading across all data centres. This may impact all users trying to access Culture Amp. Impacted users will experience 500 errors when trying to access Culture Amp We are working to bring things back to...
- investigating Jul 16, 2026, 09:16 AM UTC
We are currently investigating an issue with the platform not loading across all data centres, due to our external authentication provider being down. This may impact all users trying to access Culture Amp. Impacted users will experience 500 errors when trying to access...
- resolved Jul 16, 2026, 10:02 AM UTC
The issue with the platform not loading has been resolved. The following will now be working as expected: Users will be able to log in and access Culture Amp. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support...
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