Issue with Account Access

Update timeline

1. identified May 14, 2026, 03:04 PM UTC

   We have detected an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users on the US data center. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as...

2. investigating May 14, 2026, 03:38 PM UTC

   We are currently investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users on the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the platform. ...

3. investigating May 14, 2026, 04:30 PM UTC

   We are currently investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the platform. ...

4. investigating May 14, 2026, 05:59 PM UTC

   We are currently still investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the...

5. investigating May 14, 2026, 07:02 PM UTC

   We are still investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the platform. ...

6. investigating May 14, 2026, 08:24 PM UTC

   We are still investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the platform. ...

7. investigating May 14, 2026, 09:15 PM UTC

   We are still investigating an issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. At this time, you may experience occasional errors, delays, or trouble accessing all parts of the platform. ...

8. investigating May 14, 2026, 10:08 PM UTC

   We are currently monitoring the issue with users receiving intermittent 403 error messages when navigating the platform. This may impact all users in the US data center. While we expect most users to have platform access, some users may still experience occasional...

9. investigating May 14, 2026, 11:11 PM UTC

   After monitoring the issue with users receiving intermittent 403 error messages when navigating the platform we have picked the investigation back up. This issue may still be of impact all users in the US data center. At this time, you may experience occasional errors, delays, or...

10. investigating May 15, 2026, 12:10 AM UTC

    Our Engineering team is continuing to investigate reports of intermittent 400 errors being returned in the platform for users in the US data centre. At this time, you may experience occasional errors (eg. "You can't view this page" message), delays, or trouble accessing pages when...

11. investigating May 15, 2026, 01:14 AM UTC

    We are actively investigating reports of intermittent 400 errors being returned in the platform for users in the US data centre. At this time, impacted users may experience occasional errors (eg. "You can't view this page" message), delays, or trouble accessing pages when navigating across...

12. investigating May 15, 2026, 02:13 AM UTC

    Our Engineers have released a fix for the reported issue of intermittent 400 errors being returned in the platform for users in the US data centre, which we are monitoring. We will provide a further update once we are ready to move the issue to resolved, or if any...

13. resolved May 15, 2026, 04:37 AM UTC

    After a period of monitoring, the issue regarding intermittent 400 errors being returned in the platform for users in the US data centre has been resolved. Users in the US data centre will now be able to navigate through the platform without encountering occasional errors (eg. "You can't...