Culture Amp incident

Issue with multi-account login

Minor Resolved View vendor source →

Culture Amp experienced a minor incident on May 14, 2026 affecting Incident: Authentication - Email / Password (US) (Email / Password (US)) and Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU)) and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 03:18 AM UTC
Resolved
May 14, 2026, 03:58 AM UTC
Duration
40m
Detected by Pingoru
May 14, 2026, 03:18 AM UTC

Affected components

Incident: Authentication - Email / Password (US) (Email / Password (US))Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU))Incident: Authentication - Saml / Single Sign-on (US) (SAML / Single Sign-On (US))Incident: Authentication - Google Sign in (EU) (Google Sign in (EU))Incident: Authentication - Email / Password (EU) (Email / Password (EU))Incident: Authentication - Google Sign in (US) (Google Sign in (US))Incident: Authentication - Saml / Single Sign-on (AU) (Saml / Single Sign-on (AU))Incident: Authentication - Google Sign in (AU) (Google Sign in (AU))Incident: Authentication - Email / Password (AU) (Email / Password (AU))

Update timeline

  1. investigating May 14, 2026, 03:18 AM UTC

    We are currently investigating an issue with users with access to multiple accounts not receiving an email when attempting to login. This may impact users with multi-account logins in all data centres. We are working to bring things back to normal as soon as possible. If...

  2. resolved May 14, 2026, 03:58 AM UTC

    The issue with multi-account login has been resolved. Logging in will now be working as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/articles/...