Resolved after 40 minutes, affecting Incident: Authentication - Email / Password (US) (Email / Password (US)) and Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU)) and 1 more, on May 14, 2026.
The issue with multi-account login has been resolved. Logging in will now be working as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/articles/...
Affected components
Update timeline
- investigating May 14, 2026, 03:18 AM UTC
We are currently investigating an issue with users with access to multiple accounts not receiving an email when attempting to login. This may impact users with multi-account logins in all data centres. We are working to bring things back to normal as soon as possible. If...
- resolved May 14, 2026, 03:58 AM UTC
The issue with multi-account login has been resolved. Logging in will now be working as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/articles/...
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