Issue with viewing the Participation, Summary and Heatmap sections in shared report

Update timeline

1. identified Jun 18, 2026, 03:13 PM UTC

   We have detected an issue with issue with the Summary, Participation and Heatmap pages returning a 403 error in shared reports. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will...

2. investigating Jun 18, 2026, 03:27 PM UTC

   We are currently investigating an issue with the Summary, Participation, and Heatmap pages returning a 403 error in shared reports. At this time, you may experience errors, delays, or trouble accessing the following: The Participation page in a shared report The...

3. investigating Jun 18, 2026, 04:18 PM UTC

   We are still actively investigating the issue with the Summary, Participation, and Heatmap pages returning a 403 error in shared reports. At this time, you will experience errors, delays, or trouble accessing the following: Participation page in a shared report ...

4. investigating Jun 18, 2026, 05:19 PM UTC

   We are still actively investigating the issue with the Summary, Participation, and Heatmap pages returning a 403 error in shared reports. The behavior will only impact administrators who are not assigned as viewers in the shared reports. At this time, you will experience errors, delays, or...

5. resolved Jun 18, 2026, 06:09 PM UTC

   The issue with the Summary, Participation, and Heatmap pages returning a 403 error in shared reports has been resolved. The following will now be working as expected: [DETAILS - WHAT SERVICES ARE BACK, WHO CAN DO WHAT NOW, INCL DATA CENTERS*] Participation page in a shared...