Resolved after 1 hour 37 minutes, affecting Incident: Customer Experience - Intercom (GLOBAL) (Intercom), on April 21, 2026.
The issue with our third-party automated support service has now been resolved. While our systems are back to normal, our team is currently working through a small backlog. As a result, you may still experience slightly longer wait times than usual. We appreciate your continued...
Affected components
Update timeline
- investigating Apr 21, 2026, 11:21 PM UTC
We have detected an issue with our third party automated support service, which may result in longer wait times when contacting our Product Support team via live chat and email. Further updates will be provided as they come to hand. We appreciate your patience. *Not sure...
- investigating Apr 22, 2026, 12:48 AM UTC
We have detected an issue with our third party automated support service, which may result in longer wait times when contacting our Product Support team via live chat and email. Our support service provider has identified the root cause of the issue, and is implementing a fix. We will...
- resolved Apr 22, 2026, 12:58 AM UTC
The issue with our third-party automated support service has now been resolved. While our systems are back to normal, our team is currently working through a small backlog. As a result, you may still experience slightly longer wait times than usual. We appreciate your continued...
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