Resolved after 8 minutes, affecting Incident: Authentication - Email / Password (US) (Email / Password (US)) and Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU)) and 1 more, on May 12, 2026.
The issue where users were unable to log in to Culture Amp has been resolved. Throughout the US, EU and AU data centres, users will be able to enter their email address on the sign in page and proceed with the login process as expected, without encountering a "We were not able to sign you...
Affected components
Update timeline
- investigating May 12, 2026, 01:45 AM UTC
We are currently investigating reports of a "We were not able to sign you in" error message when attempting to log in to the platform in all data centres. A fix has been implemented to ensure that this error message no longer appears after entering an email address on the sign in page, but...
- resolved May 12, 2026, 01:53 AM UTC
The issue where users were unable to log in to Culture Amp has been resolved. Throughout the US, EU and AU data centres, users will be able to enter their email address on the sign in page and proceed with the login process as expected, without encountering a "We were not able to sign you...
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