- Detected by Pingoru
- Jun 16, 2026, 10:54 PM UTC
- Resolved
- Jun 17, 2026, 04:16 AM UTC
- Duration
- 5h 21m
Affected: Incident: Analytics - Retention (US) (Retention Insights (US))
Timeline · 4 updates
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investigating Jun 16, 2026, 10:54 PM UTC
We are currently investigating an issue with Retention Insights in the US data centre . At this time, account administrators may notice a delay in employee data updates via import/HRIS or manual profile updates reflecting in Retention Insights reporting. We are...
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investigating Jun 16, 2026, 11:59 PM UTC
A root cause has been identified for the issue with Retention Insights in the US data centre. At this time, account administrators may notice a delay in employee data updates via import/HRIS or manual profile updates reflecting in Retention Insights reporting. We are working to...
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investigating Jun 17, 2026, 01:37 AM UTC
Remediation work is underway for the issue with Retention Insights in the US data centre, with an expected resolution over the next 5 hours . At this time, account administrators may notice a delay in employee data updates via import/HRIS or manual profile updates...
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resolved Jun 17, 2026, 04:16 AM UTC
The issue with Retention Insights in the US data centre has been resolved. Recent changes made to employee data via import/HRIS or manual profile updates will now reflect in the Retention Insights reporting as expected, without delay. We thank you for your patience as we resolved...
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 08:45 AM UTC
- Resolved
- Jun 15, 2026, 09:43 AM UTC
- Duration
- 58m
Affected: Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))
Timeline · 2 updates
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investigating Jun 15, 2026, 08:45 AM UTC
We are investigating an issue with the availability of Answer Based Display rules in surveys within the EU Data Centre At this time, Users with Survey Design Permissions in the EU Data Centre may experience the following: the inability to add a new Answer Based Display...
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resolved Jun 15, 2026, 09:43 AM UTC
The issue with the availability of Answer Based Display rules in surveys within the EU Data Centre as been resolved 🎉 The following will now be working as expected: adding a new Answer Based Display rule viewing/editing an existing Answer Based Display...
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 06:48 AM UTC
- Resolved
- Jun 15, 2026, 07:21 AM UTC
- Duration
- 33m
Affected: Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Timeline · 2 updates
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identified Jun 15, 2026, 06:48 AM UTC
We have detected an issue with the ability to select/de-select individual demographics in live/draft/closed surveys. This may impact Admins in all data centres Impacted users will experience an inibility to select/de-select individual demographics on the Demographics page...
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resolved Jun 15, 2026, 07:21 AM UTC
The issue with the ability to select/de-select individual demographics in live/draft/closed surveys has been resolved. The following will now be working as expected across all data centres: select/de-select individual demographics in live/draft/closed surveys We...
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 03:30 AM UTC
- Resolved
- Jun 15, 2026, 03:42 AM UTC
- Duration
- 12m
Affected: Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US))Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU))Incident: Coach - Ai-Coach (US) (AI Coach - General (US))Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))Incident: Coach - Ai-Coach-Performance (US) (AI Coach - Performance (US))Incident: Coach - Ai-Coach-Performance (EU) (AI Coach - Performance (EU))
Timeline · 2 updates
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investigating Jun 15, 2026, 03:30 AM UTC
We are currently investigating an issue with our Coach tools across different parts of the Culture Amp platform. At this time, you may experience errors, delays, or trouble accessing the following: Coach Coach in Surveys AI Coach in Performance ...
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resolved Jun 15, 2026, 03:42 AM UTC
The issue with Coach tools across different parts of the Culture Amp platform has been resolved. The following will now be working as expected: Coach Coach in Surveys AI Coach in Performance Suggested Improvements (Performance) Comment...
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 02:46 PM UTC
- Resolved
- May 22, 2026, 03:41 PM UTC
- Duration
- 55m
Affected: Incident: Performance - Review-Cycles-Reporting-Sharing (US) (Review Cycles - Reporting + Sharing (US))Incident: Performance - Review-Cycles-Configuration-Launch (US) (Review Cycles - Configuration + Launch (US))Incident: Performance - Review-Cycles-Configuration-Launch (EU) (Review Cycles - Configuration + Launch (EU))Incident: Performance - Review-Cycles-Reporting-Sharing (EU) (Review Cycles - Reporting + Sharing (EU))
Timeline · 3 updates
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identified May 22, 2026, 02:46 PM UTC
We have detected an issue with search results appearing behind other UI text when using the search field in a performance cycle. This will impact Administrators/managers when they attempt to search for participants in cycles. Engineers have been informed of the issue and are...
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investigating May 22, 2026, 03:17 PM UTC
We are currently investigating an issue with search results appearing behind other UI when using the search field in a performance cycle. At this time, you may experience errors, delays, or trouble accessing the following: Searching for participants in a performance review</...
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resolved May 22, 2026, 03:41 PM UTC
The issue with search results appearing behind other UI when using the search field in a performance cycle. The following will now be working as expected: Searching for participants in a performance review Searching for users to provide feedback We...
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 07:15 AM UTC
- Resolved
- May 22, 2026, 07:24 AM UTC
- Duration
- 8m
Affected: Incident: Feedback - Anytime Feedback + Manager Requested Feedback (US) (Anytime Feedback (US))Incident: Feedback - Anytime-Feedback-Manager-Requested-Feedback (EU) (Anytime Feedback (EU))Incident: Feedback - Anytime Feedback + Manager Requested Feedback (AU) (Anytime Feedback (AU))
Timeline · 2 updates
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investigating May 22, 2026, 07:15 AM UTC
We are currently investigating an issue with the ability to Give or Request Anytime Feedback. Impacted users will experience a 'Feedback not sent' or 'Request not sent' error when attempting to Give or Request Feedback in the Anytime Feedback module. A root cause has been identified,...
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resolved May 22, 2026, 07:24 AM UTC
The issue with the ability to Give or Request Anytime Feedback has been resolved. The following will now be working as expected for all data centres: Giving Feedback Requesting Feedback We thank you for your patience as we resolved this issue. If you...
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 03:04 PM UTC
- Resolved
- May 15, 2026, 04:37 AM UTC
- Duration
- 13h 32m
Affected: Incident: Home - Home Page (US) (Home Page (US))Incident: Settings - Admin-Settings (US) (Admin Settings (US))Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US))Incident: Authentication - Email / Password (US) (Email / Password (US))Incident: Authentication - Saml / Single Sign-on (US) (SAML / Single Sign-On (US))Incident: Authentication - Google-Sign-in (US) (Google Sign in (US))Incident: Performance - Review-Cycles-Submission (US) (Review Cycles - Submission (US))Incident: Performance - Review-Cycles-Reporting-Sharing (US) (Review Cycles - Reporting + Sharing (US))Incident: Performance - Review-Cycles-Configuration-Launch (US) (Review Cycles - Configuration + Launch (US))Incident: Performance - Review-Cycles-Calibrations (US) (Review Cycles - Calibrations (US))
Timeline · 13 updates
Read the full incident report →
- Detected by Pingoru
- May 14, 2026, 03:18 AM UTC
- Resolved
- May 14, 2026, 03:58 AM UTC
- Duration
- 40m
Affected: Incident: Authentication - Email / Password (US) (Email / Password (US))Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU))Incident: Authentication - Saml / Single Sign-on (US) (SAML / Single Sign-On (US))Incident: Authentication - Google Sign in (EU) (Google Sign in (EU))Incident: Authentication - Email-Password (EU) (Email / Password (EU))Incident: Authentication - Google-Sign-in (US) (Google Sign in (US))Incident: Authentication - Saml / Single Sign-on (AU) (SAML / Single Sign-On (AU))Incident: Authentication - Google Sign in (AU) (Google Sign in (AU))Incident: Authentication - Email / Password (AU) (Email / Password (AU))
Timeline · 2 updates
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investigating May 14, 2026, 03:18 AM UTC
We are currently investigating an issue with users with access to multiple accounts not receiving an email when attempting to login. This may impact users with multi-account logins in all data centres. We are working to bring things back to normal as soon as possible. If...
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resolved May 14, 2026, 03:58 AM UTC
The issue with multi-account login has been resolved. Logging in will now be working as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/articles/...
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 01:45 AM UTC
- Resolved
- May 12, 2026, 01:53 AM UTC
- Duration
- 8m
Affected: Incident: Authentication - Email / Password (US) (Email / Password (US))Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU))Incident: Authentication - Saml / Single Sign-on (US) (SAML / Single Sign-On (US))Incident: Authentication - Google Sign in (EU) (Google Sign in (EU))Incident: Authentication - Email-Password (EU) (Email / Password (EU))Incident: Authentication - Google-Sign-in (US) (Google Sign in (US))Incident: Authentication - Saml / Single Sign-on (AU) (SAML / Single Sign-On (AU))Incident: Authentication - Google Sign in (AU) (Google Sign in (AU))Incident: Authentication - Email / Password (AU) (Email / Password (AU))
Timeline · 2 updates
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investigating May 12, 2026, 01:45 AM UTC
We are currently investigating reports of a "We were not able to sign you in" error message when attempting to log in to the platform in all data centres. A fix has been implemented to ensure that this error message no longer appears after entering an email address on the sign in page, but...
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resolved May 12, 2026, 01:53 AM UTC
The issue where users were unable to log in to Culture Amp has been resolved. Throughout the US, EU and AU data centres, users will be able to enter their email address on the sign in page and proceed with the login process as expected, without encountering a "We were not able to sign you...
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 04:51 AM UTC
- Resolved
- May 08, 2026, 05:50 AM UTC
- Duration
- 58m
Affected: Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Timeline · 2 updates
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investigating May 08, 2026, 04:51 AM UTC
We are currently investigating an issue with adding or editing the survey logos. At this time, account and survey admins may experience a 'Something went wrong' error pop up when trying to update a survey logo through the Settings page of the survey configurations, even if the image fits...
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resolved May 08, 2026, 05:50 AM UTC
The issue with adding or editing the survey logos has been resolved. Account and survey admins will now be able to add or edit survey logos as expected, without encountering a 'Something went wrong' error pop. We thank you for your patience as we resolved this issue. If you have any...
Read the full incident report →
- Detected by Pingoru
- May 05, 2026, 07:40 PM UTC
- Resolved
- May 05, 2026, 10:11 PM UTC
- Duration
- 2h 31m
Affected: Incident: 1-on-1s - 1-on-1s (US) (1-on-1s (US))
Timeline · 4 updates
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identified May 05, 2026, 07:40 PM UTC
We have detected an issue where the 1-on-1s page is not loading for users. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on our...
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investigating May 05, 2026, 08:41 PM UTC
We are currently investigating an issue with 1-on-1 conversations page is not loading converations for users in the US data center. At this time, you may experience errors, delays, or trouble accessing the following: This may impact all accounts on US data center ...
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investigating May 05, 2026, 09:30 PM UTC
We are currently investigating an issue with 1-on-1 conversations page is not loading conversations for some users in the US data center. At this time, you may experience errors, delays, or trouble accessing the following: This may impact all accounts on the US data center</...
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resolved May 05, 2026, 10:11 PM UTC
The issue with errors and inaccessibility to the 1-on-1s page has been resolved. All users should be able to access 1-on-1s without errors going forward. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://...
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 02:51 PM UTC
- Resolved
- May 01, 2026, 06:42 PM UTC
- Duration
- 3h 51m
Affected: Incident: Settings - User-Imports (EU) (User Imports (EU))Incident: Settings - User-Imports (US) (User Imports (US))
Timeline · 6 updates
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identified May 01, 2026, 02:51 PM UTC
We have detected an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center. Engineers have been informed of the issue and are currently investigating. We'll be working to...
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investigating May 01, 2026, 03:16 PM UTC
We are currently investigating an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center. At this time, you may experience errors, delays, or trouble accessing the...
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investigating May 01, 2026, 04:11 PM UTC
We are currently investigating an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center and some on our EU data center. At this time, you may experience errors, delays,...
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investigating May 01, 2026, 05:14 PM UTC
The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers. The team is now working to unblock any previous...
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investigating May 01, 2026, 06:11 PM UTC
The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers. The team is now working to unblock any previous...
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resolved May 01, 2026, 06:42 PM UTC
The issue with User Data Imports has been resolved. The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers.<...
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 11:21 PM UTC
- Resolved
- Apr 22, 2026, 12:58 AM UTC
- Duration
- 1h 37m
Affected: Incident: Customer Experience - Intercom (GLOBAL) (Intercom)
Timeline · 3 updates
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investigating Apr 21, 2026, 11:21 PM UTC
We have detected an issue with our third party automated support service, which may result in longer wait times when contacting our Product Support team via live chat and email. Further updates will be provided as they come to hand. We appreciate your patience. * Not sure...
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investigating Apr 22, 2026, 12:48 AM UTC
We have detected an issue with our third party automated support service, which may result in longer wait times when contacting our Product Support team via live chat and email. Our support service provider has identified the root cause of the issue, and is implementing a fix. We will...
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resolved Apr 22, 2026, 12:58 AM UTC
The issue with our third-party automated support service has now been resolved. While our systems are back to normal, our team is currently working through a small backlog. As a result, you may still experience slightly longer wait times than usual. We appreciate your continued...
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 04:24 AM UTC
- Resolved
- Apr 17, 2026, 04:47 AM UTC
- Duration
- 22m
Affected: Incident: Settings - Admin-Settings (US) (Admin Settings (US))Incident: Settings - Admin-Settings (EU) (Admin Settings (EU))Incident: Settings - Admin-Settings (AU) (Admin Settings (AU))
Timeline · 2 updates
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identified Apr 17, 2026, 04:24 AM UTC
We have detected an issue with exports to CSV and Excel from the Users account settings page. At this time, administrators may experience that the 'Export users' button is unresponsive after navigating to Users > Import & export > Export in account settings. ...
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resolved Apr 17, 2026, 04:47 AM UTC
The issue with exports to CSV and Excel from the Users account settings page has been resolved. Administrators will now be able to export from Users > Import & export > Export in account settings as expected. Please note, throughout the duration of the issue some...
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 06:28 AM UTC
- Resolved
- Apr 15, 2026, 06:54 AM UTC
- Duration
- 26m
Affected: Incident: Goals - Goals (EU) (Goals (EU))Incident: Goals - Goals (US) (Goals (US))Incident: Goals - Goals (AU) (Goals (AU))
Timeline · 2 updates
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investigating Apr 15, 2026, 06:28 AM UTC
We are currently investigating an issue with accessing the Goals landing page via Goals > Goals in the navigation menu. At this time, you may experience a 'There's a problem loading the page' error when navigating to the Goals landing page. Other pages under the 'Goals'...
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resolved Apr 15, 2026, 06:54 AM UTC
The issue with accessing the Goals landing has been resolved. All users will now be able to navigate to the Goals landing page via Goals > Goals as expected, without encountering an error message. We thank you for your patience as we resolved this issue. If you have any questions,...
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 04:30 AM UTC
- Resolved
- Apr 13, 2026, 04:30 AM UTC
- Duration
- —
Affected: Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))
Timeline · 1 update
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resolved Apr 13, 2026, 04:30 AM UTC
Summary: Between 04.30 and 06.30 UTC today, some users may have noticed that the Performance Culture Quadrant (PCQ) was missing from Shared Summary Reports, even when factors were enabled. This impacted accounts across all of our data centers. ...
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 12:33 AM UTC
- Resolved
- Apr 13, 2026, 02:57 AM UTC
- Duration
- 2h 24m
Affected: Incident: Settings - Admin-Settings (US) (Admin Settings (US))Incident: Settings - Admin-Settings (EU) (Admin Settings (EU))Incident: Settings - Admin-Settings (AU) (Admin Settings (AU))
Timeline · 5 updates
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identified Apr 13, 2026, 12:33 AM UTC
We have detected an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. Impacted admins will experience a 404 or "unexpected error" message when attempting to view an Import Summary via the Import History...
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investigating Apr 13, 2026, 12:47 AM UTC
Our Engineers are actively investigating an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, impacted admins will experience a 404 or "unexpected error" message when attempting to view an...
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investigating Apr 13, 2026, 01:23 AM UTC
We are continuing to investigate an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, spcifically account administrators who also have Performance admin permissions applied</...
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investigating Apr 13, 2026, 02:28 AM UTC
A root cause has been identified for the issue with account admins experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page, and our Engineers are working to release a fix as soon as possible. At this...
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resolved Apr 13, 2026, 02:57 AM UTC
The issue where users with Account Administrator + Performance Administrator permissions were experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page has been resolved. These actions in the platform...
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 01:18 AM UTC
- Resolved
- Apr 10, 2026, 01:31 AM UTC
- Duration
- 13m
Affected: Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Timeline · 3 updates
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identified Apr 10, 2026, 01:18 AM UTC
We have detected an issue with accessing the configurations menu of an Engagement Survey. At this time, you may experience that a 'Missing pages are one of life's mysteries' 404 error is returned when following the 'Configure' button at the top right of a report, or 'Edit survey' through <...
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investigating Apr 10, 2026, 01:26 AM UTC
We are actively investigating an issue with accessing the configurations menu of an Engagement Survey. Currently, account and survey administrators may experience that a 'Missing pages are one of life's mysteries' 404 error is returned when following the 'Configure' button at the top right...
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resolved Apr 10, 2026, 01:31 AM UTC
The issue with accessing the configurations menu of an Engagement Survey has been resolved. All account and survey administrators will now be able to access the configurations menu via both the 'Configure' button at the top right of a report and 'Edit survey' through Feedback >...
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 01:52 AM UTC
- Resolved
- Apr 09, 2026, 01:59 AM UTC
- Duration
- 7m
Affected: Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU))Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US))Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU))Incident: Coach - Ai-Coach (AU) (AI Coach - General (AU))Incident: Coach - Ai-Coach (US) (AI Coach - General (US))Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))
Timeline · 2 updates
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investigating Apr 09, 2026, 01:52 AM UTC
We are currently investigating an issue with our AI Coach functionality across General AI Coach, AI Coach in Surveys and AI Coach in Performance. At this time, you may experience an error message when attempting to start a new AI Coach chat session, or viewing chat history. We are...
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resolved Apr 09, 2026, 01:59 AM UTC
The issue with our AI Coach functionality across General AI Coach, AI Coach in Surveys and AI Coach in Performance has been resolved. All users can now start new chats and view chat history within AI Coach across General, Surveys and Performance without seeing an error message. We...
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 02:40 PM UTC
- Resolved
- Mar 31, 2026, 04:25 PM UTC
- Duration
- 1h 44m
Affected: Incident: Goals - Goals-Reporting (US) (Goals Reporting (US))Incident: Goals - Goals (US) (Goals (US))
Timeline · 3 updates
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identified Mar 31, 2026, 02:40 PM UTC
We have detected issue with users being unable to publish new goals, update existing goals, archive/unarchive goals, or deleting goals. This will impact all accounts in the US data center. Impacted users will experience slowness when navigating the Goals section along with...
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investigating Mar 31, 2026, 03:52 PM UTC
We are currently investigating an issue with users being unable to publish new goals, update existing goals, archive/unarchive goals, or deleting goals. This will impact all accounts in the US data center. Impacted users will experience slowness when navigating the Goals...
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resolved Mar 31, 2026, 04:25 PM UTC
The issue with being unable to edit goals or create new goals has been resolved. The following will now be working as expected: Archiving, unarchiving goals Deleting goals Editing goals Saving new goals We thank you for your patience...
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 12:47 AM UTC
- Resolved
- Mar 31, 2026, 01:23 AM UTC
- Duration
- 36m
Affected: Incident: Develop - Career Paths (EU) (Career Paths (EU))Incident: Develop - Career Paths (US) (Career Paths (US))Incident: Develop - Career Paths (AU) (Career Paths (AU))
Timeline · 2 updates
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investigating Mar 31, 2026, 12:47 AM UTC
We are currently investigating an issue with the Career Paths module in the platform. At this time, you may experience a blank page with no content loading or an error message when navigating to Development > Career Paths in the top navigation menu of your account. ...
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resolved Mar 31, 2026, 01:23 AM UTC
The issue with Career Paths has been resolved. The following will now be working as expected: The Career Paths page will resolve correctly when navigating to Development > Career Paths. We thank you for your patience as we resolved this issue. If you have any...
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 10:52 PM UTC
- Resolved
- Mar 30, 2026, 11:40 PM UTC
- Duration
- 48m
Affected: Incident: Goals - Goals-Reporting (US) (Goals Reporting (US))
Timeline · 2 updates
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identified Mar 30, 2026, 10:52 PM UTC
We have detected an issue with Issue with User data updates flowing over to the goal organization structure within our US Database. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates...
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resolved Mar 30, 2026, 11:40 PM UTC
The issue with User data updates flowing over to the goal organization structure within our US Database has now been resolved. All updates made within user demographic data will now populate as expected in the goal organization structure. We thank you for your patience as we...
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 10:26 PM UTC
- Resolved
- Mar 30, 2026, 11:47 PM UTC
- Duration
- 1h 21m
Affected: Incident: Analytics - Retention (AU) (Retention Insights (AU))
Timeline · 3 updates
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investigating Mar 30, 2026, 10:26 PM UTC
We are currently investigating an issue with Retention Insights in the AU data center. At this time, you may notice a delay in employee data updates in Retention Insights reporting. This reporting data will only be reflective of employee data updates up until approximately 24 hours ago. ...
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investigating Mar 30, 2026, 11:25 PM UTC
Our Engineers are continuing to work on an issue with Retention Insights in the AU data center. At this time, you may notice a delay in employee data updates in Retention Insights reporting. This reporting data will only be reflective of employee data updates up until approximately 24...
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resolved Mar 30, 2026, 11:47 PM UTC
The issue with Retention Insights in the AU data center has been resolved. Changes to employee data over the past 24 hours will now be reflecting as expected, and there will no longer be a delay in the data flowing to the Retention Insights module. We thank you for your patience as...
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 09:01 AM UTC
- Resolved
- Mar 30, 2026, 01:17 PM UTC
- Duration
- 4h 16m
Affected: Incident: Goals - Goals (US) (Goals (US))
Timeline · 8 updates
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identified Mar 30, 2026, 09:01 AM UTC
We have detected an issue with viewing and editing goals on our US Data Centre. This may impact all users with access to goals in the US Data centre At this time, users with access to view/edit goals may experience the following: a long delay, followed by a "...
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investigating Mar 30, 2026, 09:20 AM UTC
We are currently investigating an issue with viewing and editing goals on our US Data Centre. This may impact all users with access to goals in the US Data centre At this time, users with access to view/edit goals may experience the following: a long delay,...
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investigating Mar 30, 2026, 09:43 AM UTC
We are currently investigating an issue with the Goals module on our US Data Centre. This may impact all users with access to goals in the US Data centre At this time, users may experience the following when trying to complete actions in the Goals Module, such...
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investigating Mar 30, 2026, 10:35 AM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
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investigating Mar 30, 2026, 11:36 AM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
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investigating Mar 30, 2026, 12:31 PM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
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investigating Mar 30, 2026, 01:04 PM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
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resolved Mar 30, 2026, 01:17 PM UTC
The issue with the Goals module on our US Data Centre has been resolved. All actions, including viewing, editing, publishing, deleting, and archiving/unarchiving goals are now working as expected. Users should no longer experience delays or...
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 03:54 AM UTC
- Resolved
- Mar 27, 2026, 12:26 AM UTC
- Duration
- 20h 32m
Affected: Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Timeline · 5 updates
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identified Mar 26, 2026, 03:54 AM UTC
We are investigating reports of delays in the delivery of survey invitation emails within the US data centre. Slack and MS Teams notifications are being delivered as expected during this time. Engineers have been informed of the issue and are currently investigating....
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investigating Mar 26, 2026, 04:31 AM UTC
Our Engineering team is actively investigating reports of delays in the delivery of survey invitation emails within the US data centre. At this time, you may observe a delay in email communications being sent after launching a survey or adding a new participant to a live...
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investigating Mar 26, 2026, 05:36 AM UTC
We are investigating reports of delays in the delivery of survey invitation emails within the US data centre. At this time, you may observe intermittent delays in email communications being sent, or not being delivered at all, a considerable time after launching a survey or adding a new...
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investigating Mar 26, 2026, 06:48 AM UTC
As a result of our investigations into reports of delays in the delivery of survey invitation emails, we have found that there may be some customers using Proofpoint who are having these invitation emails be blocked by their spam quarantine. If you are using Proofpoint and...
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resolved Mar 27, 2026, 12:26 AM UTC
All Culture Amp survey invitation emails are being triggered successfully. As a result of our investigations into reports of delays in the delivery of survey invitation emails, we have found that there may be some customers using Proofpoint who are having these...
Read the full incident report →
