Culture Amp Outage History
Culture Amp is up right nowPingoru has recorded 121 incidents for Culture Amp: 121 in the last 12 months and 24 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 7 of 720 (1%) |
| May 2026 | 9 | 32 of 744 (4%) |
| June 2026 | 11 | 31 of 720 (4%) |
| July 2026 | 13 | 56 of 744 (8%) |
| August 2026 | 7 | 14 of 744 (2%) |
| September 2026 | 5 | 113 of 720 (16%) |
| October 2026 | 8 | 14 of 583 (2%) |
Incidents, newest first
Major October 21, 2026 Issue with Engagement survey comments not populating 32m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))
Started Oct 21, 2026, 04:33 PM UTC· resolved Oct 21, 2026, 05:05 PM UTC
- identified Oct 21, 2026, 04:33 PM UTC
We have detected an issue with Engagement survey comments not populating in the EU database. We are currently investigating an issue with Engagement survey comments not populating on the survey reports. This may impact all users in the EU data center. Engineers have been informed of...
- resolved Oct 21, 2026, 05:05 PM UTC
The issue with EU Engagement survey comments not populating has been resolved. The following will now work as expected: All users in the EU data center will see comments in their survey reports. We thank you for your patience as we resolved this issue. If you...
Major October 20, 2026 Issue with Engagement survey comments 3h 27m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))
Started Oct 20, 2026, 02:00 PM UTC· resolved Oct 20, 2026, 05:27 PM UTC
- identified Oct 20, 2026, 02:00 PM UTC
We are currently investigating an issue with Engagement survey comments not displaying on the Comments report. However, all submitted comment data is still safely recorded in Culture Amp. This may impact partial admins and users in the EU data center. Impacted users will experience no...
- investigating Oct 20, 2026, 04:23 PM UTC
We are currently investigating an issue with live Engagement survey comments not displaying in the EU database At this time, you may experience errors, delays, or trouble accessing the following: This may impact partial admins and users in the EU data center. ...
- resolved Oct 20, 2026, 05:27 PM UTC
The issue with missing Engagement survey comments has been resolved. The following will now work as expected: All users in the EU data center will see their survey comment reports. We thank you for your patience as we resolved this issue. If you have...
Minor October 19, 2026 Issue with Comment Replies 41m Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))
Started Oct 19, 2026, 06:03 AM UTC· resolved Oct 19, 2026, 06:44 AM UTC
- investigating Oct 19, 2026, 06:03 AM UTC
We are currently performing unplanned, emergency maintenance to the Comment Replies feature. At this time, any Comment Repliers within surveys may experience an error when submitting a reply. We expect this functionality to be back up and running within the next 15 minutes. ...
- resolved Oct 19, 2026, 06:44 AM UTC
The unplanned, emergency maintenance to the Comment Replies feature has been resolved. Comment Repliers within Engagement Surveys will now be able to successfully submit comments without receiving an error. Users may have experienced issues for a short period of time between 5:18pm to 5:...
Major October 15, 2026 Issue with Google Sign-in 1h 28m Incident: Authentication - Google-Sign-in (US) (Google Sign in (US))
Started Oct 15, 2026, 03:26 AM UTC· resolved Oct 15, 2026, 04:54 AM UTC
- identified Oct 15, 2026, 03:26 AM UTC
We have detected an issue with Google Sign-in. At this time, users in our US data centre may experience issues logging in through the Google Sign-in method. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon...
- investigating Oct 15, 2026, 03:37 AM UTC
We are currently investigating an issue with Google Sign-in in the US data centre. At this time, you may experience a "Request is invalid" error message when signing in via Google Sign-in. We are working to bring things back to normal as soon as possible. We will continue to provide...
- investigating Oct 15, 2026, 03:58 AM UTC
Our Engineering team has released a fix for the issue with Google Sign-in in the US data centre, and we are currently MONITORING the resolution. Whilst the fix is being implemented, you may experience a "Request is invalid" error message when signing in via Google Sign-in</...
- resolved Oct 15, 2026, 04:54 AM UTC
The issue with Google Sign-in in the US data centre has been resolved. Logging in through the Google Sign-in method.will now be working as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://...
Minor October 8, 2026 Issue with stale data displayed in Engagement and Feedback modules 4h 10m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU)), Incident: Develop - Skills-Coach (EU) (Skills Coach (EU)) and 5 more
Started Oct 08, 2026, 12:38 AM UTC· resolved Oct 08, 2026, 04:49 AM UTC
- identified Oct 08, 2026, 12:38 AM UTC
We have detected an issue with Comment Summaries, External Feedback and Skills Coach in the US, EU and AU Data Centers. Impacted users may experience errors, or stale data when accessing these features. Engineers have been informed of the issue and are currently investigating. We'll...
- investigating Oct 08, 2026, 01:06 AM UTC
We are currently investigating an issue with updated data and/or recently updated settings not reflecting in the US, EU and AU Data Centers. At this time, you may experience errors, delays, or see stale data when accessing the following features: Comment Summaries ...
- investigating Oct 08, 2026, 01:54 AM UTC
Our Engineering team is continuing to investigate an issue with updated data and/or recently updated settings not reflecting in the US, EU and AU Data Centers. At this time, you may experience errors, delays, or see stale data when accessing the following features: Comment...
- investigating Oct 08, 2026, 03:59 AM UTC
The issue with updated data and/or recently updated settings not reflecting has been resolved in the EU Data Centre. ✅ A fix is being deployed to our US and AU Data Centres, and will will provide a further update upon resolution. At this time, users in the US and AU Data Centres may...
- resolved Oct 08, 2026, 04:49 AM UTC
The issue with updated data and/or recently updated settings not reflecting has now been resolved in all Data Centres. ✅ The following will now be working as expected, without errors, delays or data staleness: Comment Summaries Comment Analytics External...
Major October 7, 2026 Issue with EU Culture Amp Platform 1h 43m Incident: Goals - Goals (EU) (Goals (EU)), Incident: Home - Home (EU) (Home Page (EU)), Incident: 1-on-1s - 1-on-1s-Reporting (EU) (1-on-1s Reporting (EU)), Incident: 1-on-1s - 1-on-1s (EU) (1-on-1s (EU)) and 22 more
Started Oct 07, 2026, 05:16 PM UTC· resolved Oct 07, 2026, 06:59 PM UTC
- identified Oct 07, 2026, 05:16 PM UTC
We have detected an issue with the EU Culture Amp platform and most or all modules are inaccessible at the moment. This is affecting all users in the EU Data Centre. Engineers have been informed of the issue. We'll be working to return things to normal as soon as possible. Further...
- investigating Oct 07, 2026, 05:39 PM UTC
We are continuing to investigate the issue with the EU Culture Amp platform. Most or all modules are inaccessible at the moment and users may not be able to log in. This is affecting all users in the EU Data Centre. Engineers have been informed of the issue. We'll be working to...
- investigating Oct 07, 2026, 05:53 PM UTC
We are continuing to investigate the issue with the EU Culture Amp platform. Most or all modules are inaccessible at the moment and users may not be able to log in. This is affecting all users in the EU Data Centre. Engineers have been informed of the issue. We'll be working to...
- resolved Oct 07, 2026, 06:59 PM UTC
The issue with the EU Culture Amp platform has been resolved. The following will now be working as expected: EU Culture Amp platform and modules are accessible, and users can log in Available to all users in the EU Data Centre. We thank you for...
Minor October 7, 2026 Issue with External Feedback 52m Incident: Feedback - External-Feedback (US) (External Feedback (US)), Incident: Feedback - External-Feedback (AU) (External Feedback (AU)), Incident: Feedback - External-Feedback (EU) (External Feedback (EU))
Started Oct 07, 2026, 04:25 PM UTC· resolved Oct 07, 2026, 05:17 PM UTC
- identified Oct 07, 2026, 04:25 PM UTC
We are currently investigating an issue with External Feedback page failing to load (error 400 / "Problem loading page") and external feedback links show "Link expired". Impacted users will experience errors when accessing the External Feedback page, errors when click on external feedback links</...
- resolved Oct 07, 2026, 05:17 PM UTC
The issue with external feedback has been resolved. The following will now be working as expected: Users in all data centers can access the External Feedback page We thank you for your patience as we resolved this issue. If you have any questions, email our...
Major October 6, 2026 Issue with Roles and Permissions settings page 42m Incident: Settings - Admin-Settings (US) (Admin Settings (US)), Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)), Incident: Settings - Admin-Settings (AU) (Admin Settings (AU))
Started Oct 06, 2026, 01:40 AM UTC· resolved Oct 06, 2026, 02:22 AM UTC
- investigating Oct 06, 2026, 01:40 AM UTC
We are currently investigating an issue with the Roles and Permissions account settings page. At this time, account administrators will see an error page when navigating to the Roles and Permissions page, and be unable to view or update role assignments for their users in the platform. ...
- resolved Oct 06, 2026, 02:22 AM UTC
The issue with the Roles and Permissions account settings page has been resolved. Account administrators will no longer see an error page when navigating to the Roles and Permissions page, and will once again be able to view or update role assignments for their users in the platform as...
Minor September 30, 2026 Delays in Retention Insights reporting data updating 20h 1m Incident: Analytics - Retention (US) (Retention Insights (US))
Started Sep 30, 2026, 03:48 AM UTC· resolved Sep 30, 2026, 11:49 PM UTC
- investigating Sep 30, 2026, 03:48 AM UTC
We are currently investigating an issue with Retention Insights in the US data centre. At this time, account administrators may notice a delay in employee data updates via import/HRIS or manual profile updates reflecting in Retention Insights reporting. We are...
- investigating Sep 30, 2026, 08:20 AM UTC
A fix has been released for the issue with Retention Insights in the US data centre, which our engineers are now monitoring to ensure it remains stable. At this time, account administrators will see that there is no longer a delay in employee data updates via import/HRIS...
- resolved Sep 30, 2026, 11:49 PM UTC
The issue with Retention Insights in the US data centre has been resolved. Recent changes made to employee data via import/HRIS or manual profile updates will now reflect in the Retention Insights reporting as expected, without delay. We thank you for your patience as we resolved...
Major September 28, 2026 Issue with Manage Users admin page 31m Incident: Settings - User-Imports (EU) (User Imports (EU)), Incident: Settings - User-Imports (US) (User Imports (US)), Incident: Settings - Admin-Settings (US) (Admin Settings (US)), Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)) and 2 more
Started Sep 28, 2026, 04:03 AM UTC· resolved Sep 28, 2026, 04:34 AM UTC
- identified Sep 28, 2026, 04:03 AM UTC
We have detected an issue where the Manage Users admin settings page is not returning any user profiles in the list view. Admins may experience that the Manage Users page does not load a list of users as expected, instead showing a blank list with "0 of 9999 users" at the top of the view.</...
- investigating Sep 28, 2026, 04:19 AM UTC
We are currently investigating an issue with the Manage Users admin settings page in the platform. At this time, account administrators may experience issues with the following: Viewing users list within the UI (list loads blank, shows "0 of 9999 users" at the top of the page)<...
- resolved Sep 28, 2026, 04:34 AM UTC
The issue with the Manage Users admin settings has been resolved. The following will now be working as expected: Viewing users list within the UI Exporting their users via Import & Export > Export Importing users via manual import (XLSX/CSV) or HRIS...
Major September 18, 2026 Issue with accessing Peer/Upward Feedback in Performance Review Cycles 1h 6m Incident: Performance - Review-Cycles-Submission (AU) (Review Cycles - Submission (AU)), Incident: Performance - Review-Cycles-Submission (US) (Review Cycles - Submission (US)), Incident: Performance - Review-Cycles-Submission (EU) (Review Cycles - Submission (EU))
Started Sep 18, 2026, 01:05 PM UTC· resolved Sep 18, 2026, 02:12 PM UTC
- identified Sep 18, 2026, 01:05 PM UTC
We have detected an issue with Peer/Upward Feedback links in Performance Cycles. Accessing the Email/Slack notification when not already signed in will give an error page. Engineers have been informed of the issue and are currently investigating. We'll be working to return...
- investigating Sep 18, 2026, 01:18 PM UTC
We are currently investigating an issue with accessing Email/Slack notifications for Peer & Upward Feedback in Performance Reviews. At this time, you may experience errors, delays, or trouble accessing the following: All Users may be impacted. Accessing the link...
- investigating Sep 18, 2026, 01:35 PM UTC
We are currently investigating an issue with links to Performance Reviews. At this time, you may experience errors, delays, or trouble accessing the following: Accessing any Email/Slack/MS Teams link for a Performance Review/Probation Review will produce an error page. <...
- resolved Sep 18, 2026, 02:12 PM UTC
The issue with accessing Performance Review links has been resolved. The following will now be working as expected: Accessing links for Performance Reviews will now take you to sign in as expected. We thank you for your patience as we resolved this issue. If you...
Minor September 7, 2026 Issue with rendering of some non-English platform translations 1d 1h Incident: Home - Home (EU) (Home Page (EU)), Incident: Home - Home Page (US) (Home Page (US)), Incident: Settings - Admin-Settings (US) (Admin Settings (US)), Incident: Settings - Admin-Settings (EU) (Admin Settings (EU)) and 11 more
Started Sep 07, 2026, 05:16 AM UTC· resolved Sep 08, 2026, 07:02 AM UTC
- investigating Sep 07, 2026, 05:16 AM UTC
We are currently investigating an issue with some parts of the platform not rendering non-English translations as expected. This may impact users not assigned English as their preferred language in their profile. Impacted users will experience that parts of the platform such as the...
- investigating Sep 07, 2026, 06:10 AM UTC
Our Engineering team has identified the root cause of an issue identified where some parts of the platform aren't rendering non-English translations as expected. At this time, impacted users will experience that parts of the platform such as the Home page, Coach functions and Organization...
- investigating Sep 07, 2026, 07:10 AM UTC
Our Engineers are continuing work to resolve an issue identified where some parts of the platform aren't rendering non-English translations as expected. At this time, impacted users will experience that parts of the platform such as the Home page, Coach functions and Organization Structure...
- resolved Sep 08, 2026, 07:02 AM UTC
The issue where some parts of the platform weren't rendering non-English translations as expected has been resolved. Users assigned non-English languages as their preferred language will now see this reflected across the entire platform, including the Home page, Coach functions and...
Minor September 4, 2026 Issue with AI Comment Summaries in Engagement Reports 2d 17h Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))
Started Sep 04, 2026, 05:42 AM UTC· resolved Sep 06, 2026, 11:36 PM UTC
- investigating Sep 04, 2026, 05:42 AM UTC
We are currently investigating an issue with the AI Comment Summaries feature found in Engagement Survey reporting. At this time, impacted report viewers in the US data centre will experience that there is a delay in recently left comments in a survey surfacing and being analysed for the...
- investigating Sep 04, 2026, 06:00 AM UTC
A root cause has been identified for the issue with the AI Comment Summaries feature in Engagement Survey reporting. At this time, impacted report viewers in the US data centre will experience that there is a delay in recently left comments in a survey surfacing and being analysed for the...
- resolved Sep 06, 2026, 11:36 PM UTC
The issue with the AI Comment Summaries feature in Engagement Survey reporting has been resolved. All comments left my participants in surveys in the US data centre will now be processed and analysed by the AI Comment Summaries tool as usual, without the delay experienced during the course...
Major August 31, 2026 Issue with Survey Question Importer 2h 12m Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)), Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Started Aug 31, 2026, 07:36 PM UTC· resolved Aug 31, 2026, 09:49 PM UTC
- identified Aug 31, 2026, 07:36 PM UTC
We have detected an issue with the Survey Question Importer. At this time, the page is failing to render properly. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow.</...
- investigating Aug 31, 2026, 09:11 PM UTC
We are currently investigating an issue with the Survey Question Importer in All Data Centers At this time, when clicking onto the question importer, you may experience a page error stating there is an Application Error. We are working to bring things back to normal as soon as...
- resolved Aug 31, 2026, 09:49 PM UTC
The issue with the survey question importer has been resolved. The question importer will now be available to utilize in the survey configuration. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://...
Minor August 18, 2026 Issue with Goals-based questions appearing in Performance reviews 1h 22m Incident: Performance - Review-Cycles-Submission (AU) (Review Cycles - Submission (AU)), Incident: Performance - Review-Cycles-Submission (US) (Review Cycles - Submission (US)), Incident: Performance - Review-Cycles-Calibrations (EU) (Review Cycles - Calibrations (EU)), Incident: Performance - Review-Cycles-Calibrations (AU) (Review Cycles - Calibrations (AU)) and 2 more
Started Aug 18, 2026, 05:21 AM UTC· resolved Aug 18, 2026, 06:44 AM UTC
- identified Aug 18, 2026, 05:21 AM UTC
We are currently investigating an issue with users seeing unexpected Goals-based questions while completing Performance reviews. This may impact Performance customers in all data centers Impacted users will experience unexpected questions related to individual Goals while completing...
- resolved Aug 18, 2026, 06:44 AM UTC
The issue with Goals-based questions unexpectedly appearing in Performance reviews has been resolved. The following will now be working as expected: Users in all data centers will no longer see unexpected questions when completing Performance reviews. New Performance...
Major August 14, 2026 Issue with Navigation Tools 1h 13m Incident: Home - Home Page (US) (Home Page (US))
Started Aug 14, 2026, 09:43 PM UTC· resolved Aug 14, 2026, 10:57 PM UTC
- identified Aug 14, 2026, 09:43 PM UTC
We have detected an issue with the platform Navigation Bar. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on our progress,...
- investigating Aug 14, 2026, 10:42 PM UTC
We are currently investigating an issue with platform Navigation Bar for accounts within the US Data Center. At this time, you may not see the navigation header or tools on your Culture Amp homepage. We are working to bring things back to normal as soon as possible. If you'd...
- resolved Aug 14, 2026, 10:57 PM UTC
The issue with access to Navigation Tools has been resolved. All Navigation tools will now populate as expected within the homepage. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/...
Major August 11, 2026 Issue with HRIS Integrations in US Data Center 2h 3m Incident: Settings - Data-Integrations (US) (Data Integrations (US))
Started Aug 11, 2026, 10:48 PM UTC· resolved Aug 12, 2026, 12:51 AM UTC
- investigating Aug 11, 2026, 10:48 PM UTC
We are currently investigating an issue with multiple HRIS Integrations (Workday, Ceridian, Gusto, BambooHR) within our US Data Center. At this time, HRIS Integrations in the USDC may experience errors when processing an import. We are working to bring things back to normal as...
- investigating Aug 11, 2026, 11:51 PM UTC
We are still investigating an issue with multiple HRIS Integrations (Workday, Ceridian, Gusto, BambooHR) within our US Data Center. At this time, HRIS Integrations in the USDC may experience errors when processing an import. We are working to bring things back to normal as soon as possible....
- resolved Aug 12, 2026, 12:51 AM UTC
The issue with multiple HRIS Integrations (Workday, Ceridian, Gusto, BambooHR) within our US Data Center has been resolved. These native HRIS integrations will now successfully sync employee data both manually and through automated syncs. Please note: You will find that any...
Minor August 6, 2026 Issue with Home page navigation / login redirect 1h 52m Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU)), Incident: Authentication - Saml / Single Sign-on (US) (SAML / Single Sign-On (US)), Incident: Authentication - Saml / Single Sign-on (AU) (SAML / Single Sign-On (AU))
Started Aug 06, 2026, 09:00 AM UTC· resolved Aug 06, 2026, 10:52 AM UTC
- identified Aug 06, 2026, 09:00 AM UTC
We are currently investigating an issue with users being redirected to a 404 error page when accessing Culture Amp via their Home app link This may impact Admins/users in all data centers Impacted users will experience This page could not be found" 404 immediately on...
- resolved Aug 06, 2026, 10:52 AM UTC
The issue with users being redirected to a 404 error page when accessing Culture Amp via their Home app link has been resolved. Users in all data centres will now be able to log in via original saved/bookmarked Culture Amp links. We thank you for your patience as we resolved this...
Minor August 4, 2026 Issue with the Roles and Permission Assignments 34m Incident: Settings - Admin-Settings (US) (Admin Settings (US))
Started Aug 04, 2026, 03:28 AM UTC· resolved Aug 04, 2026, 04:02 AM UTC
- identified Aug 04, 2026, 03:28 AM UTC
We have detected an issue with the Roles and Permission Assignments in US Data centre. That will impact Admins not being able to have their assigned role. Impacted users will experience an error saying "We couldn't load user roles and permissions". Engineers have been informed of the...
- resolved Aug 04, 2026, 04:02 AM UTC
The issue with the Roles and Permission Assignments has been resolved. The following will now be working as expected We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/...
Minor August 3, 2026 Issue with Support Inbox receiving messages 4h 31m
Started Aug 03, 2026, 02:50 PM UTC· resolved Aug 03, 2026, 07:22 PM UTC
- identified Aug 03, 2026, 02:50 PM UTC
We have detected an issue with our Support Inbox receiving messages. This is currently under investigation, and further updates will follow. If you'd like to stay updated on our progress, click 'Send Me Updates' at the bottom of this message. Click 'Subscribe to Updates' at the top...
- investigating Aug 03, 2026, 06:02 PM UTC
A fix has been implemented to resolve the issue with our Support Inbox receiving messages, and everything is now functioning as expected. The team will continue monitoring closely over the next few hours to ensure the resolution holds. If you'd like to stay updated on our progress, click '...
- resolved Aug 03, 2026, 07:22 PM UTC
A fix has been implemented to resolve the issue with our Support Inbox receiving messages, and everything is now functioning as expected. If you'd like to stay updated on our progress, click 'Send Me Updates' at the bottom of this message. Click 'Subscribe to Updates' at the top of the...
Major July 30, 2026 Issue with accessing Career Paths (EU data centre customers) 1h 12m Incident: Develop - Career Paths (EU) (Career Paths (EU))
Started Jul 30, 2026, 08:44 AM UTC· resolved Jul 30, 2026, 09:56 AM UTC
- identified Jul 30, 2026, 08:44 AM UTC
We have detected an issue with Career Paths not loading. This may impact users in the EU data centre. Impacted users will experience Error code 523, and will be unable to access Career Paths. Engineers have been informed of the issue and are currently investigating....
- resolved Jul 30, 2026, 09:56 AM UTC
The issue with Career Paths has been resolved. Career Paths can now be accessed as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/articles/8964860-upcoming-...
Minor July 28, 2026 Issue with Goals not updating in Development Plans 1h 59m Incident: Goals - Goals (EU) (Goals (EU)), Incident: Develop - Development-Plans (EU) (Development Plans (EU))
Started Jul 28, 2026, 02:38 AM UTC· resolved Jul 28, 2026, 04:37 AM UTC
- identified Jul 28, 2026, 02:38 AM UTC
We have detected an issue with Goals not updating in individual users' Development Plans. This may impact users in the EU data center. Impacted users will experience updated Goals not reflecting in their Development Plan. Engineers have been informed of the issue and...
- investigating Jul 28, 2026, 03:37 AM UTC
We are currently investigating an issue with Goals not updating in Development Plans in the EU data center. At this time, you may experience errors, delays, or trouble accessing the following: updated Goals not reflecting in Development Plans We are working...
- resolved Jul 28, 2026, 04:37 AM UTC
The issue with Goals not updating in Development Plans has been resolved. The following will now be working as expected: users in the EU data center will now see goal updates reflecting in their Development Plans We thank you for your patience as we resolved...
Minor July 28, 2026 Issue with Issue with Engagement Surveys 26m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)), Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)) and 2 more
Started Jul 28, 2026, 01:43 AM UTC· resolved Jul 28, 2026, 02:09 AM UTC
- investigating Jul 28, 2026, 01:43 AM UTC
We are currently investigating an issue with Survey Participation pages failing to load. This may impact Account and Survey Admins in all data centers. Impacted users will experience Participation pages not loading, with a "something's not right" error message. Report...
- resolved Jul 28, 2026, 02:09 AM UTC
The issue with Engagement surveys has been resolved. The following will now be working as expected: Report viewers navigating through Engagement Survey reports pages will no longer render 403 errors. Survey Participants pages will load correctly for Account and...
Major July 27, 2026 Issue with accessing and creating surveys 2h 58m Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)), Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))
Started Jul 27, 2026, 07:04 AM UTC· resolved Jul 27, 2026, 10:02 AM UTC
- identified Jul 27, 2026, 07:04 AM UTC
We are currently investigating an issue with users receiving 403 errors when navigating to surveys. This may impact users with Survey Admin permissions in all data centers. Impacted users will experience error pages and 403 errors when opening surveys, or navigating to All...
- investigating Jul 27, 2026, 08:04 AM UTC
We are currently investigating an issue with users receiving 403 errors when navigating to surveys. This may impact users with Survey Admin permissions and Survey creators in all data centers. Impacted users will experience error pages and 403 errors when opening surveys,...
- investigating Jul 27, 2026, 09:08 AM UTC
We are currently investigating an issue with users receiving 403 errors when navigating to surveys. This may impact users with Survey Admin permissions (specific survey) and Survey creators in all data centers. Impacted users will experience error pages and 403 errors when...
- resolved Jul 27, 2026, 10:02 AM UTC
The issue with accessing and creating surveys has been resolved. The following will now be working as expected for users in all data centres: Navigating to the surveys page Creating surveys We thank you for your patience as we resolved this issue. If...
Major July 26, 2026 Intermittent issues logging in 2h 3m Incident: Authentication - Email / Password (US) (Email / Password (US)), Incident: Authentication - Saml / Single Sign-on (EU) (SAML / Single Sign-On (EU)), Incident: Authentication - Saml / Single Sign-on (US) (SAML / Single Sign-On (US)), Incident: Authentication - Google Sign in (EU) (Google Sign in (EU)) and 5 more
Started Jul 26, 2026, 09:01 PM UTC· resolved Jul 26, 2026, 11:05 PM UTC
- investigating Jul 26, 2026, 09:01 PM UTC
We are currently investigating an issue with intermittent errors being returned when logging in to the platform. At this time, you may experience errors, delays, or trouble accessing the platform when attempting to sign in using eith Email/Password, Gooole or SSO methods. We are...
- investigating Jul 26, 2026, 10:01 PM UTC
Our Engineering team is continuing to work to resolve some intermittent errors being returned when logging in to the platform. This issue is now resolved for all users in the AU and EU data centres, however some users in the US data centre may experience an intermittent error at the time...
- resolved Jul 26, 2026, 11:05 PM UTC
The issue with intermittent errors being returned when logging in to the platform has been resolved. All users across all data centres will be able to log in as expected through Email/Password, Google and SSO methods as expected, without encountering any intermittent errors. We...