- Detected by Pingoru
- May 01, 2026, 02:51 PM UTC
- Resolved
- May 01, 2026, 06:42 PM UTC
- Duration
- 3h 51m
Affected: Incident: Settings - User Imports (EU) (User Imports (EU))Incident: Settings - User Imports (US) (User Imports (US))
Timeline · 6 updates
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identified May 01, 2026, 02:51 PM UTC
We have detected an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center. Engineers have been informed of the issue and are currently investigating. We'll be working to...
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investigating May 01, 2026, 03:16 PM UTC
We are currently investigating an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center. At this time, you may experience errors, delays, or trouble accessing the...
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investigating May 01, 2026, 04:11 PM UTC
We are currently investigating an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center and some on our EU data center. At this time, you may experience errors, delays,...
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investigating May 01, 2026, 05:14 PM UTC
The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers. The team is now working to unblock any previous...
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investigating May 01, 2026, 06:11 PM UTC
The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers. The team is now working to unblock any previous...
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resolved May 01, 2026, 06:42 PM UTC
The issue with User Data Imports has been resolved. The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers.<...
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 11:21 PM UTC
- Resolved
- Apr 22, 2026, 12:58 AM UTC
- Duration
- 1h 37m
Affected: Incident: Customer Experience - Intercom (GLOBAL) (Intercom)
Timeline · 3 updates
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investigating Apr 21, 2026, 11:21 PM UTC
We have detected an issue with our third party automated support service, which may result in longer wait times when contacting our Product Support team via live chat and email. Further updates will be provided as they come to hand. We appreciate your patience. * Not sure...
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investigating Apr 22, 2026, 12:48 AM UTC
We have detected an issue with our third party automated support service, which may result in longer wait times when contacting our Product Support team via live chat and email. Our support service provider has identified the root cause of the issue, and is implementing a fix. We will...
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resolved Apr 22, 2026, 12:58 AM UTC
The issue with our third-party automated support service has now been resolved. While our systems are back to normal, our team is currently working through a small backlog. As a result, you may still experience slightly longer wait times than usual. We appreciate your continued...
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 04:24 AM UTC
- Resolved
- Apr 17, 2026, 04:47 AM UTC
- Duration
- 22m
Affected: Incident: Settings - Admin Settings (US) (Admin Settings (US))Incident: Settings - Admin Settings (EU) (Admin Settings (EU))Incident: Settings - Admin Settings (AU) (Admin Settings (AU))
Timeline · 2 updates
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identified Apr 17, 2026, 04:24 AM UTC
We have detected an issue with exports to CSV and Excel from the Users account settings page. At this time, administrators may experience that the 'Export users' button is unresponsive after navigating to Users > Import & export > Export in account settings. ...
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resolved Apr 17, 2026, 04:47 AM UTC
The issue with exports to CSV and Excel from the Users account settings page has been resolved. Administrators will now be able to export from Users > Import & export > Export in account settings as expected. Please note, throughout the duration of the issue some...
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 06:28 AM UTC
- Resolved
- Apr 15, 2026, 06:54 AM UTC
- Duration
- 26m
Affected: Incident: Goals - Goals (EU) (Goals (EU))Incident: Goals - Goals (US) (Goals (US))Incident: Goals - Goals (AU) (Goals (AU))
Timeline · 2 updates
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investigating Apr 15, 2026, 06:28 AM UTC
We are currently investigating an issue with accessing the Goals landing page via Goals > Goals in the navigation menu. At this time, you may experience a 'There's a problem loading the page' error when navigating to the Goals landing page. Other pages under the 'Goals'...
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resolved Apr 15, 2026, 06:54 AM UTC
The issue with accessing the Goals landing has been resolved. All users will now be able to navigate to the Goals landing page via Goals > Goals as expected, without encountering an error message. We thank you for your patience as we resolved this issue. If you have any questions,...
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 04:30 AM UTC
- Resolved
- Apr 13, 2026, 04:30 AM UTC
- Duration
- —
Affected: Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))
Timeline · 1 update
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resolved Apr 13, 2026, 04:30 AM UTC
Summary: Between 04.30 and 06.30 UTC today, some users may have noticed that the Performance Culture Quadrant (PCQ) was missing from Shared Summary Reports, even when factors were enabled. This impacted accounts across all of our data centers. ...
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 12:33 AM UTC
- Resolved
- Apr 13, 2026, 02:57 AM UTC
- Duration
- 2h 24m
Affected: Incident: Settings - Admin Settings (US) (Admin Settings (US))Incident: Settings - Admin Settings (EU) (Admin Settings (EU))Incident: Settings - Admin Settings (AU) (Admin Settings (AU))
Timeline · 5 updates
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identified Apr 13, 2026, 12:33 AM UTC
We have detected an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. Impacted admins will experience a 404 or "unexpected error" message when attempting to view an Import Summary via the Import History...
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investigating Apr 13, 2026, 12:47 AM UTC
Our Engineers are actively investigating an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, impacted admins will experience a 404 or "unexpected error" message when attempting to view an...
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investigating Apr 13, 2026, 01:23 AM UTC
We are continuing to investigate an issue with account admins experiencing errors when viewing an Import Summary, creating a new user or making an existing user inactive. At this time, spcifically account administrators who also have Performance admin permissions applied</...
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investigating Apr 13, 2026, 02:28 AM UTC
A root cause has been identified for the issue with account admins experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page, and our Engineers are working to release a fix as soon as possible. At this...
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resolved Apr 13, 2026, 02:57 AM UTC
The issue where users with Account Administrator + Performance Administrator permissions were experiencing errors when viewing an Import Summary or updating a user's employment status (Active/Deactivated/Former) from the Manage Users page has been resolved. These actions in the platform...
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 01:18 AM UTC
- Resolved
- Apr 10, 2026, 01:31 AM UTC
- Duration
- 13m
Affected: Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys - Configuration + Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Timeline · 3 updates
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identified Apr 10, 2026, 01:18 AM UTC
We have detected an issue with accessing the configurations menu of an Engagement Survey. At this time, you may experience that a 'Missing pages are one of life's mysteries' 404 error is returned when following the 'Configure' button at the top right of a report, or 'Edit survey' through <...
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investigating Apr 10, 2026, 01:26 AM UTC
We are actively investigating an issue with accessing the configurations menu of an Engagement Survey. Currently, account and survey administrators may experience that a 'Missing pages are one of life's mysteries' 404 error is returned when following the 'Configure' button at the top right...
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resolved Apr 10, 2026, 01:31 AM UTC
The issue with accessing the configurations menu of an Engagement Survey has been resolved. All account and survey administrators will now be able to access the configurations menu via both the 'Configure' button at the top right of a report and 'Edit survey' through Feedback >...
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 01:52 AM UTC
- Resolved
- Apr 09, 2026, 01:59 AM UTC
- Duration
- 7m
Affected: Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU))Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US))Incident: Coach - Ai-Coach (EU) (AI Coach - General (EU))Incident: Coach - Ai-Coach (AU) (AI Coach - General (AU))Incident: Coach - Ai-Coach (US) (AI Coach - General (US))Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))
Timeline · 2 updates
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investigating Apr 09, 2026, 01:52 AM UTC
We are currently investigating an issue with our AI Coach functionality across General AI Coach, AI Coach in Surveys and AI Coach in Performance. At this time, you may experience an error message when attempting to start a new AI Coach chat session, or viewing chat history. We are...
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resolved Apr 09, 2026, 01:59 AM UTC
The issue with our AI Coach functionality across General AI Coach, AI Coach in Surveys and AI Coach in Performance has been resolved. All users can now start new chats and view chat history within AI Coach across General, Surveys and Performance without seeing an error message. We...
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 02:40 PM UTC
- Resolved
- Mar 31, 2026, 04:25 PM UTC
- Duration
- 1h 44m
Affected: Incident: Goals - Goals Reporting (US) (Goals Reporting (US))Incident: Goals - Goals (US) (Goals (US))
Timeline · 3 updates
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identified Mar 31, 2026, 02:40 PM UTC
We have detected issue with users being unable to publish new goals, update existing goals, archive/unarchive goals, or deleting goals. This will impact all accounts in the US data center. Impacted users will experience slowness when navigating the Goals section along with...
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investigating Mar 31, 2026, 03:52 PM UTC
We are currently investigating an issue with users being unable to publish new goals, update existing goals, archive/unarchive goals, or deleting goals. This will impact all accounts in the US data center. Impacted users will experience slowness when navigating the Goals...
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resolved Mar 31, 2026, 04:25 PM UTC
The issue with being unable to edit goals or create new goals has been resolved. The following will now be working as expected: Archiving, unarchiving goals Deleting goals Editing goals Saving new goals We thank you for your patience...
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 12:47 AM UTC
- Resolved
- Mar 31, 2026, 01:23 AM UTC
- Duration
- 36m
Affected: Incident: Develop - Career Paths (EU) (Career Paths (EU))Incident: Develop - Career Paths (US) (Career Paths (US))Incident: Develop - Career Paths (AU) (Career Paths (AU))
Timeline · 2 updates
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investigating Mar 31, 2026, 12:47 AM UTC
We are currently investigating an issue with the Career Paths module in the platform. At this time, you may experience a blank page with no content loading or an error message when navigating to Development > Career Paths in the top navigation menu of your account. ...
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resolved Mar 31, 2026, 01:23 AM UTC
The issue with Career Paths has been resolved. The following will now be working as expected: The Career Paths page will resolve correctly when navigating to Development > Career Paths. We thank you for your patience as we resolved this issue. If you have any...
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 10:52 PM UTC
- Resolved
- Mar 30, 2026, 11:40 PM UTC
- Duration
- 48m
Affected: Incident: Goals - Goals Reporting (US) (Goals Reporting (US))
Timeline · 2 updates
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identified Mar 30, 2026, 10:52 PM UTC
We have detected an issue with Issue with User data updates flowing over to the goal organization structure within our US Database. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates...
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resolved Mar 30, 2026, 11:40 PM UTC
The issue with User data updates flowing over to the goal organization structure within our US Database has now been resolved. All updates made within user demographic data will now populate as expected in the goal organization structure. We thank you for your patience as we...
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 10:26 PM UTC
- Resolved
- Mar 30, 2026, 11:47 PM UTC
- Duration
- 1h 21m
Affected: Incident: Analytics - Retention (AU) (Retention Insights (AU))
Timeline · 3 updates
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investigating Mar 30, 2026, 10:26 PM UTC
We are currently investigating an issue with Retention Insights in the AU data center. At this time, you may notice a delay in employee data updates in Retention Insights reporting. This reporting data will only be reflective of employee data updates up until approximately 24 hours ago. ...
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investigating Mar 30, 2026, 11:25 PM UTC
Our Engineers are continuing to work on an issue with Retention Insights in the AU data center. At this time, you may notice a delay in employee data updates in Retention Insights reporting. This reporting data will only be reflective of employee data updates up until approximately 24...
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resolved Mar 30, 2026, 11:47 PM UTC
The issue with Retention Insights in the AU data center has been resolved. Changes to employee data over the past 24 hours will now be reflecting as expected, and there will no longer be a delay in the data flowing to the Retention Insights module. We thank you for your patience as...
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 09:01 AM UTC
- Resolved
- Mar 30, 2026, 01:17 PM UTC
- Duration
- 4h 16m
Affected: Incident: Goals - Goals (US) (Goals (US))
Timeline · 8 updates
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identified Mar 30, 2026, 09:01 AM UTC
We have detected an issue with viewing and editing goals on our US Data Centre. This may impact all users with access to goals in the US Data centre At this time, users with access to view/edit goals may experience the following: a long delay, followed by a "...
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investigating Mar 30, 2026, 09:20 AM UTC
We are currently investigating an issue with viewing and editing goals on our US Data Centre. This may impact all users with access to goals in the US Data centre At this time, users with access to view/edit goals may experience the following: a long delay,...
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investigating Mar 30, 2026, 09:43 AM UTC
We are currently investigating an issue with the Goals module on our US Data Centre. This may impact all users with access to goals in the US Data centre At this time, users may experience the following when trying to complete actions in the Goals Module, such...
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investigating Mar 30, 2026, 10:35 AM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
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investigating Mar 30, 2026, 11:36 AM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
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investigating Mar 30, 2026, 12:31 PM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
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investigating Mar 30, 2026, 01:04 PM UTC
We are continuing to actively investigate an issue with the Goals module on our US Data Centre as a matter of high priority. This may impact all users with access to goals in the US Data centre At this time, users may experience the following...
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resolved Mar 30, 2026, 01:17 PM UTC
The issue with the Goals module on our US Data Centre has been resolved. All actions, including viewing, editing, publishing, deleting, and archiving/unarchiving goals are now working as expected. Users should no longer experience delays or...
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 03:54 AM UTC
- Resolved
- Mar 27, 2026, 12:26 AM UTC
- Duration
- 20h 32m
Affected: Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys - Configuration + Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Timeline · 5 updates
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identified Mar 26, 2026, 03:54 AM UTC
We are investigating reports of delays in the delivery of survey invitation emails within the US data centre. Slack and MS Teams notifications are being delivered as expected during this time. Engineers have been informed of the issue and are currently investigating....
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investigating Mar 26, 2026, 04:31 AM UTC
Our Engineering team is actively investigating reports of delays in the delivery of survey invitation emails within the US data centre. At this time, you may observe a delay in email communications being sent after launching a survey or adding a new participant to a live...
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investigating Mar 26, 2026, 05:36 AM UTC
We are investigating reports of delays in the delivery of survey invitation emails within the US data centre. At this time, you may observe intermittent delays in email communications being sent, or not being delivered at all, a considerable time after launching a survey or adding a new...
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investigating Mar 26, 2026, 06:48 AM UTC
As a result of our investigations into reports of delays in the delivery of survey invitation emails, we have found that there may be some customers using Proofpoint who are having these invitation emails be blocked by their spam quarantine. If you are using Proofpoint and...
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resolved Mar 27, 2026, 12:26 AM UTC
All Culture Amp survey invitation emails are being triggered successfully. As a result of our investigations into reports of delays in the delivery of survey invitation emails, we have found that there may be some customers using Proofpoint who are having these...
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 07:33 AM UTC
- Resolved
- Mar 25, 2026, 09:36 AM UTC
- Duration
- 2h 2m
Affected: Incident: Coach - Ai-Coach-Surveys (AU) (AI Coach - Surveys (AU))Incident: Coach - Ai-Coach-Surveys (US) (AI Coach - Surveys (US))Incident: Coach - Ai-Coach-Surveys (EU) (AI Coach - Surveys (EU))
Timeline · 4 updates
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identified Mar 25, 2026, 07:33 AM UTC
We are currently investigating an issue with Users that are not in the pilot group for Coach in Engage being shown the coach sidebar when first viewing a shared report. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as...
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investigating Mar 25, 2026, 08:30 AM UTC
We are currently investigating an issue with Users that are not in the pilot group for Coach in Engage being shown the coach sidebar when first viewing a shared report. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as...
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investigating Mar 25, 2026, 09:03 AM UTC
We are currently investigating an issue affecting accounts with Coach in Engage Pilot Groups enabled. Issue: Users with survey report access (Admins or Report Viewers) who are not in a designated Pilot Group may currently see...
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resolved Mar 25, 2026, 09:36 AM UTC
The issue affecting accounts with Coach in Engage Pilot Groups enabled has been resolved. The following will now be working as expected: Users with survey report access (Admins or Report Viewers) who are not in a designated Pilot...
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 08:06 AM UTC
- Resolved
- Mar 24, 2026, 09:02 AM UTC
- Duration
- 56m
Affected: Incident: Goals - Goals Reporting (US) (Goals Reporting (US))Incident: Goals - Goals Reporting (EU) (Goals Reporting (EU))Incident: Goals - Goals Reporting (AU) (Goals Reporting (AU))
Timeline · 2 updates
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identified Mar 24, 2026, 08:06 AM UTC
We have detected an issue with Goal usage export across all data centres returning an error. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay...
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resolved Mar 24, 2026, 09:02 AM UTC
The issue with Goal usage export across all data centres has been resolved. The export will now be working as expected. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/...
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 10:33 PM UTC
- Resolved
- Mar 23, 2026, 10:40 PM UTC
- Duration
- 7m
Affected: Incident: Coach - Ai-Coach (US) (AI Coach - General (US))
Timeline · 2 updates
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investigating Mar 23, 2026, 10:33 PM UTC
We are currently investigating an issue with 'Coach' not populating on the homepage as expected in the US Data Center. At this time, users in the US Data Center may not be able to see 'Coach populating on their homepage. We are working to bring things back to normal as soon as possible. </...
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resolved Mar 23, 2026, 10:40 PM UTC
The issue with Coach has been resolved. All users in the US Data Center will now see 'Coach' as expected on their homepage. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/...
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 03:26 AM UTC
- Resolved
- Mar 23, 2026, 06:09 AM UTC
- Duration
- 2h 43m
Affected: Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys - Configuration + Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))
Timeline · 4 updates
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investigating Mar 23, 2026, 03:26 AM UTC
We are currently investigating an issue with some aspects of survey configurations and reporting in the US data centre. At this time, you may experience errors or delays when performing tasks including, but not limited to: Launching or closing a survey in the Launch Plan <...
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investigating Mar 23, 2026, 04:03 AM UTC
Our Engineers are actively working to resolve an issue with some aspects of survey configurations and reporting in the US data centre. At this time, you may experience errors or delays when performing tasks including, but not limited to: Launching or closing a survey in the...
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investigating Mar 23, 2026, 05:04 AM UTC
Work remains ongoing to resolve an issue with some aspects of survey configurations and reporting. This may now also be impacting some accounts in the EU and AU data centres. At this time, you may experience errors or delays when performing tasks including, but not limited...
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resolved Mar 23, 2026, 06:09 AM UTC
The issue with some aspects of survey configurations and reporting has been resolved. The following will now be working as expected: Launching or closing a survey in the Launch Plan Updating Participants within a survey Exporting survey results to Excel or...
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 11:56 AM UTC
- Resolved
- Mar 20, 2026, 01:21 PM UTC
- Duration
- 1h 24m
Affected: Incident: Goals - Goals (US) (Goals (US))
Timeline · 2 updates
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identified Mar 20, 2026, 11:56 AM UTC
We have detected an issue with the Goals page loading slowly. This may impact admins in the US data center. Impacted users will experience slow loading on the Goals page. Engineers have been informed of the issue and are currently investigating. We'll be working to return...
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resolved Mar 20, 2026, 01:21 PM UTC
The issue with the Goals page loading slowly has been resolved. The following will now be working as expected: Accessing and interacting with the goals page. We thank you for your patience as we resolved this issue. If you have any questions, email our Product...
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 02:08 AM UTC
- Resolved
- Mar 19, 2026, 03:24 AM UTC
- Duration
- 1h 15m
Affected: Incident: Settings - User Imports (EU) (User Imports (EU))Incident: Settings - User Imports (US) (User Imports (US))Incident: Settings - Admin Settings (US) (Admin Settings (US))Incident: Settings - Admin Settings (EU) (Admin Settings (EU))Incident: Settings - User Imports (AU) (User Imports (AU))Incident: Settings - Admin Settings (AU) (Admin Settings (AU))
Timeline · 3 updates
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identified Mar 19, 2026, 02:08 AM UTC
We have detected an issue with viewing Import Summaries accessed via the Import History account settings page. Impacted administrators will experience that when clicking 'View' on an Import Summary through the Import History account settings page, a 403 error is returned. Engineers...
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investigating Mar 19, 2026, 02:25 AM UTC
We are actively investigating an issue with viewing Import Summaries accessed via the Import History account settings page. Impacted administrators will experience that when clicking 'View' on an Import Summary through the Import History account settings page, a 403 error is returned. <...
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resolved Mar 19, 2026, 03:24 AM UTC
The issue with viewing Import Summaries accessed via the Import History account settings page has been resolved. Administrators will now be able to view historical Import Summary pages from the Import History account settings page successfully, without encountering a 403 error. <...
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 02:30 PM UTC
- Resolved
- Mar 17, 2026, 04:05 PM UTC
- Duration
- 1h 34m
Affected: Incident: Customer Experience - Training (GLOBAL) (Training)
Timeline · 3 updates
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investigating Mar 17, 2026, 02:30 PM UTC
We are currently investigating an issue with Culture Amp Training site being unaccessible to users. At this time, you may experience errors, delays, or trouble accessing the site and any of the available lessons. We are working to bring things back to normal as soon as possible. ...
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investigating Mar 17, 2026, 03:41 PM UTC
We are currently investigating an issue with the Culture Amp Training site, which occasionally displays errors when navigating the site. At this time, you may experience errors, delays, or trouble accessing the site and any of the available lessons. We are working to bring things...
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resolved Mar 17, 2026, 04:05 PM UTC
The issue with accessing the Culture Amp Training site has been resolved. All areas of the site can be accessed smoothly. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://support.cultureamp.com/en/...
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2026, 02:48 AM UTC
- Resolved
- Mar 11, 2026, 03:06 AM UTC
- Duration
- 18m
Affected: Incident: Home - Home Page (EU) (Home Page (EU))Incident: Home - Home Page (US) (Home Page (US))Incident: Settings - Admin Settings (US) (Admin Settings (US))Incident: Settings - Admin Settings (EU) (Admin Settings (EU))Incident: Home - Home Page (AU) (Home Page (AU))Incident: Settings - Admin Settings (AU) (Admin Settings (AU))
Timeline · 2 updates
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identified Mar 11, 2026, 02:48 AM UTC
We have detected an issue where administrators are not seeing the 'Settings' option at the top right of their Culture Amp home page. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates...
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resolved Mar 11, 2026, 03:06 AM UTC
The issue where administrators were not seeing the 'Settings' option at the top right of their Culture Amp navigation menu has been resolved. All administrators will now once again be able to use this option to access the full suite of account settings. We thank you for your...
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 08:59 PM UTC
- Resolved
- Mar 02, 2026, 09:42 PM UTC
- Duration
- 43m
Affected: Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))
Timeline · 2 updates
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identified Mar 02, 2026, 08:59 PM UTC
We have detected an issue with Filters in Survey Heatmap and Participation Tabs Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on...
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resolved Mar 02, 2026, 09:42 PM UTC
The issue with demographic filters in survey heatmap and participation tabs has been resolved. The following will now be working as expected: Filters within the heatmap and participation tabs We thank you for your patience as we resolved this issue. If you have...
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 10:31 AM UTC
- Resolved
- Mar 02, 2026, 12:45 PM UTC
- Duration
- 2h 13m
Affected: Incident: Settings - Notifications (US) (Notifications (US))Incident: Settings - Notifications (EU) (Notifications (EU))Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys - Configuration + Launch (US) (Surveys - Configuration + Launch (US))
Timeline · 3 updates
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identified Mar 02, 2026, 10:31 AM UTC
We have detected an issue with Survey invite Slack notifications not being received. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated...
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investigating Mar 02, 2026, 11:35 AM UTC
We are currently investigating an issue with Survey invite Slack notifications not triggering At this time, you may experience Slack notifications not being sent to survey participants. Email invitations are working as normal. We are working to bring things back to normal as soon as...
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resolved Mar 02, 2026, 12:45 PM UTC
The issue with Survey invite Slack notifications not triggering has been resolved. The following will now be working as expected: Slack notifications will be triggered for survey invitations. We thank you for your patience as we resolved this issue. If you have any...
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 04:19 AM UTC
- Resolved
- Feb 26, 2026, 06:30 AM UTC
- Duration
- 2h 10m
Affected: Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US))Incident: Engagement - Surveys - Reporting + Sharing (AU) (Surveys - Reporting + Sharing (AU))
Timeline · 4 updates
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identified Feb 26, 2026, 04:19 AM UTC
We have detected an issue with the export of Comments to CSV and XLSX in Engagement Surveys. At this time, you may experience a red 'Error with export' banner appearing on the page after attempting to export to CSV or XLSX from the Comments tab of a survey report. Engineers have...
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investigating Feb 26, 2026, 04:34 AM UTC
We are currently investigating an issue with the export of Comments to CSV and XLSX in Engagement Surveys. At this time, administrators and report viewers may experience a red 'Error with export' banner appearing on the page after attempting to export to CSV or XLSX from the Comments tab...
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investigating Feb 26, 2026, 05:32 AM UTC
We are currently investigating an issue with the export of Comments to CSV and XLSX in Engagement Surveys. At this time, administrators and report viewers may experience a red 'Error with export' banner appearing on the page after attempting to export to CSV or XLSX from the Comments tab...
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resolved Feb 26, 2026, 06:30 AM UTC
The issue with Comments exports in Engagement Surveys has now been resolved. The following will now be working as expected: admins and report viewers will not have any errors when exporting the comments to CSV and XLSX in Engagement Surveys. We thank you for...
Read the full incident report →
