Culture Amp incident

Issues updating survey logo

Resolved after 58 minutes, affecting Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)) and Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)) and 1 more, on May 8, 2026.

resolved May 08, 2026, 05:50 AM UTC

The issue with adding or editing the survey logos has been resolved. Account and survey admins will now be able to add or edit survey logos as expected, without encountering a 'Something went wrong' error pop. We thank you for your patience as we resolved this issue. If you have any...

Started
May 08, 2026, 04:51 AM UTC
Resolved
May 08, 2026, 05:50 AM UTC
Duration
58m
Detected by Pingoru
May 08, 2026, 04:51 AM UTC

Affected components

Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))

Update timeline

  1. investigating May 08, 2026, 04:51 AM UTC

    We are currently investigating an issue with adding or editing the survey logos. At this time, account and survey admins may experience a 'Something went wrong' error pop up when trying to update a survey logo through the Settings page of the survey configurations, even if the image fits...

  2. resolved May 08, 2026, 05:50 AM UTC

    The issue with adding or editing the survey logos has been resolved. Account and survey admins will now be able to add or edit survey logos as expected, without encountering a 'Something went wrong' error pop. We thank you for your patience as we resolved this issue. If you have any...

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