Resolved after 1 hour 53 minutes, affecting Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)) and Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)) and 1 more, on June 18, 2026.
The issue with the ability to edit Survey Communication emails within a survey's configurations settings has been resolved. All account and survey administrators will once again be able to edit email communications in a survey (Invitation, Reminders, Welcome Screen) via the Communications...
Affected components
Update timeline
- identified Jun 18, 2026, 03:57 AM UTC
We have detected an issue with the ability to edit Survey Communication emails within a survey's configurations settings. At this time, impacted administrators will experience that when attempting to edit email communications in a survey (Invitation, Reminders, Welcome Screen) the textbox...
- investigating Jun 18, 2026, 04:26 AM UTC
We are actively investigating an issue with the ability to edit Survey Communication emails within a survey's configurations settings. At this time, impacted administrators will experience that when attempting to edit email communications in a survey (Invitation, Reminders, Welcome Screen)...
- investigating Jun 18, 2026, 05:33 AM UTC
Our Engineers have found the root cause of the issue with the ability to edit Survey Communication emails within a survey's configurations settings, and are now working to deploy a fix. At this time, impacted administrators will experience that when attempting to edit email communications...
- resolved Jun 18, 2026, 05:51 AM UTC
The issue with the ability to edit Survey Communication emails within a survey's configurations settings has been resolved. All account and survey administrators will once again be able to edit email communications in a survey (Invitation, Reminders, Welcome Screen) via the Communications...
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