Resolved after 3 hours 51 minutes, affecting Incident: Settings - User-Imports (EU) (User Imports (EU)) and Incident: Settings - User-Imports (US) (User Imports (US)), on May 1, 2026.
The issue with User Data Imports has been resolved. The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers.<...
Affected components
Update timeline
- identified May 01, 2026, 02:51 PM UTC
We have detected an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center. Engineers have been informed of the issue and are currently investigating. We'll be working to...
- investigating May 01, 2026, 03:16 PM UTC
We are currently investigating an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center. At this time, you may experience errors, delays, or trouble accessing the...
- investigating May 01, 2026, 04:11 PM UTC
We are currently investigating an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center and some on our EU data center. At this time, you may experience errors, delays,...
- investigating May 01, 2026, 05:14 PM UTC
The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers. The team is now working to unblock any previous...
- investigating May 01, 2026, 06:11 PM UTC
The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers. The team is now working to unblock any previous...
- resolved May 01, 2026, 06:42 PM UTC
The issue with User Data Imports has been resolved. The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers.<...
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