Culture Amp incident

Issue with User Data Imports

Major Resolved View vendor source →
Started
May 01, 2026, 02:51 PM UTC
Resolved
May 01, 2026, 06:42 PM UTC
Duration
3h 51m
Detected by Pingoru
May 01, 2026, 02:51 PM UTC

Affected components

Incident: Settings - User Imports (EU) (User Imports (EU))Incident: Settings - User Imports (US) (User Imports (US))

Update timeline

  1. identified May 01, 2026, 02:51 PM UTC

    We have detected an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center. Engineers have been informed of the issue and are currently investigating. We'll be working to...

  2. investigating May 01, 2026, 03:16 PM UTC

    We are currently investigating an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center. At this time, you may experience errors, delays, or trouble accessing the...

  3. investigating May 01, 2026, 04:11 PM UTC

    We are currently investigating an issue with partial/full data imports and HRIS syncs getting stuck as "in progress" when applying the data to the accounts. This may impact all accounts on the US data center and some on our EU data center. At this time, you may experience errors, delays,...

  4. investigating May 01, 2026, 05:14 PM UTC

    The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers. The team is now working to unblock any previous...

  5. investigating May 01, 2026, 06:11 PM UTC

    The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers. The team is now working to unblock any previous...

  6. resolved May 01, 2026, 06:42 PM UTC

    The issue with User Data Imports has been resolved. The engineering team has implemented a fix to ensure that partial and full data imports, as well as HRIS syncs, no longer remain in an “in progress” state when applying data to accounts. This fix has been applied across all data centers.<...

Looking to track Culture Amp downtime and outages?

Pingoru polls Culture Amp's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Culture Amp reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Culture Amp alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Culture Amp for free

5 free monitors · No credit card required