Culture Amp incident
Delays in Retention Insights reporting data updating
Resolved after 20 hours 1 minute, affecting Incident: Analytics - Retention (US) (Retention Insights (US)), on September 30, 2026.
The issue with Retention Insights in the US data centre has been resolved. Recent changes made to employee data via import/HRIS or manual profile updates will now reflect in the Retention Insights reporting as expected, without delay. We thank you for your patience as we resolved...
Affected components
Update timeline
- investigating Sep 30, 2026, 03:48 AM UTC
We are currently investigating an issue with Retention Insights in the US data centre. At this time, account administrators may notice a delay in employee data updates via import/HRIS or manual profile updates reflecting in Retention Insights reporting. We are...
- investigating Sep 30, 2026, 08:20 AM UTC
A fix has been released for the issue with Retention Insights in the US data centre, which our engineers are now monitoring to ensure it remains stable. At this time, account administrators will see that there is no longer a delay in employee data updates via import/HRIS...
- resolved Sep 30, 2026, 11:49 PM UTC
The issue with Retention Insights in the US data centre has been resolved. Recent changes made to employee data via import/HRIS or manual profile updates will now reflect in the Retention Insights reporting as expected, without delay. We thank you for your patience as we resolved...
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