Resolved after 31 minutes, affecting Incident: Settings - User-Imports (EU) (User Imports (EU)) and Incident: Settings - User-Imports (US) (User Imports (US)) and 1 more, on September 28, 2026.
The issue with the Manage Users admin settings has been resolved. The following will now be working as expected: Viewing users list within the UI Exporting their users via Import & Export > Export Importing users via manual import (XLSX/CSV) or HRIS...
Affected components
Update timeline
- identified Sep 28, 2026, 04:03 AM UTC
We have detected an issue where the Manage Users admin settings page is not returning any user profiles in the list view. Admins may experience that the Manage Users page does not load a list of users as expected, instead showing a blank list with "0 of 9999 users" at the top of the view.</...
- investigating Sep 28, 2026, 04:19 AM UTC
We are currently investigating an issue with the Manage Users admin settings page in the platform. At this time, account administrators may experience issues with the following: Viewing users list within the UI (list loads blank, shows "0 of 9999 users" at the top of the page)<...
- resolved Sep 28, 2026, 04:34 AM UTC
The issue with the Manage Users admin settings has been resolved. The following will now be working as expected: Viewing users list within the UI Exporting their users via Import & Export > Export Importing users via manual import (XLSX/CSV) or HRIS...
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