Culture Amp incident
Issue with stale data displayed in Engagement and Feedback modules
Resolved after 4 hours 10 minutes, affecting Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU)) and Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)) and 1 more, on October 8, 2026.
The issue with updated data and/or recently updated settings not reflecting has now been resolved in all Data Centres. ✅ The following will now be working as expected, without errors, delays or data staleness: Comment Summaries Comment Analytics External...
Affected components
Update timeline
- identified Oct 08, 2026, 12:38 AM UTC
We have detected an issue with Comment Summaries, External Feedback and Skills Coach in the US, EU and AU Data Centers. Impacted users may experience errors, or stale data when accessing these features. Engineers have been informed of the issue and are currently investigating. We'll...
- investigating Oct 08, 2026, 01:06 AM UTC
We are currently investigating an issue with updated data and/or recently updated settings not reflecting in the US, EU and AU Data Centers. At this time, you may experience errors, delays, or see stale data when accessing the following features: Comment Summaries ...
- investigating Oct 08, 2026, 01:54 AM UTC
Our Engineering team is continuing to investigate an issue with updated data and/or recently updated settings not reflecting in the US, EU and AU Data Centers. At this time, you may experience errors, delays, or see stale data when accessing the following features: Comment...
- investigating Oct 08, 2026, 03:59 AM UTC
The issue with updated data and/or recently updated settings not reflecting has been resolved in the EU Data Centre. ✅ A fix is being deployed to our US and AU Data Centres, and will will provide a further update upon resolution. At this time, users in the US and AU Data Centres may...
- resolved Oct 08, 2026, 04:49 AM UTC
The issue with updated data and/or recently updated settings not reflecting has now been resolved in all Data Centres. ✅ The following will now be working as expected, without errors, delays or data staleness: Comment Summaries Comment Analytics External...
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