Culture Amp incident

Issue with accessing Peer/Upward Feedback in Performance Review Cycles

Resolved after 1 hour 6 minutes, affecting Incident: Performance - Review-Cycles-Submission (AU) (Review Cycles - Submission (AU)) and Incident: Performance - Review-Cycles-Submission (US) (Review Cycles - Submission (US)) and 1 more, on September 18, 2026.

resolved Sep 18, 2026, 02:12 PM UTC

The issue with accessing Performance Review links has been resolved. The following will now be working as expected: Accessing links for Performance Reviews will now take you to sign in as expected. We thank you for your patience as we resolved this issue. If you...

Started
Sep 18, 2026, 01:05 PM UTC
Resolved
Sep 18, 2026, 02:12 PM UTC
Duration
1h 6m
Detected by Pingoru
Sep 18, 2026, 01:05 PM UTC

Affected components

Incident: Performance - Review-Cycles-Submission (AU) (Review Cycles - Submission (AU))Incident: Performance - Review-Cycles-Submission (US) (Review Cycles - Submission (US))Incident: Performance - Review-Cycles-Submission (EU) (Review Cycles - Submission (EU))

Update timeline

  1. identified Sep 18, 2026, 01:05 PM UTC

    We have detected an issue with Peer/Upward Feedback links in Performance Cycles. Accessing the Email/Slack notification when not already signed in will give an error page. Engineers have been informed of the issue and are currently investigating. We'll be working to return...

  2. investigating Sep 18, 2026, 01:18 PM UTC

    We are currently investigating an issue with accessing Email/Slack notifications for Peer & Upward Feedback in Performance Reviews. At this time, you may experience errors, delays, or trouble accessing the following: All Users may be impacted. Accessing the link...

  3. investigating Sep 18, 2026, 01:35 PM UTC

    We are currently investigating an issue with links to Performance Reviews. At this time, you may experience errors, delays, or trouble accessing the following: Accessing any Email/Slack/MS Teams link for a Performance Review/Probation Review will produce an error page. <...

  4. resolved Sep 18, 2026, 02:12 PM UTC

    The issue with accessing Performance Review links has been resolved. The following will now be working as expected: Accessing links for Performance Reviews will now take you to sign in as expected. We thank you for your patience as we resolved this issue. If you...

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