Culture Amp incident
Issue with AI Comment Summaries in Engagement Reports
Resolved after 2 days 17 hours, affecting Incident: Engagement - Surveys - Reporting + Sharing (US) (Surveys - Reporting + Sharing (US)), on September 4, 2026.
The issue with the AI Comment Summaries feature in Engagement Survey reporting has been resolved. All comments left my participants in surveys in the US data centre will now be processed and analysed by the AI Comment Summaries tool as usual, without the delay experienced during the course...
Affected components
Update timeline
- investigating Sep 04, 2026, 05:42 AM UTC
We are currently investigating an issue with the AI Comment Summaries feature found in Engagement Survey reporting. At this time, impacted report viewers in the US data centre will experience that there is a delay in recently left comments in a survey surfacing and being analysed for the...
- investigating Sep 04, 2026, 06:00 AM UTC
A root cause has been identified for the issue with the AI Comment Summaries feature in Engagement Survey reporting. At this time, impacted report viewers in the US data centre will experience that there is a delay in recently left comments in a survey surfacing and being analysed for the...
- resolved Sep 06, 2026, 11:36 PM UTC
The issue with the AI Comment Summaries feature in Engagement Survey reporting has been resolved. All comments left my participants in surveys in the US data centre will now be processed and analysed by the AI Comment Summaries tool as usual, without the delay experienced during the course...
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