Culture Amp incident

Issue with Survey Question Importer

Resolved after 2 hours 12 minutes, affecting Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU)) and Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US)) and 1 more, on August 31, 2026.

resolved Aug 31, 2026, 09:49 PM UTC

The issue with the survey question importer has been resolved. The question importer will now be available to utilize in the survey configuration. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://...

Started
Aug 31, 2026, 07:36 PM UTC
Resolved
Aug 31, 2026, 09:49 PM UTC
Duration
2h 12m
Detected by Pingoru
Aug 31, 2026, 07:36 PM UTC

Affected components

Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))Incident: Engagement - Surveys-Configuration-Launch (US) (Surveys - Configuration + Launch (US))Incident: Engagement - Surveys - Configuration + Launch (AU) (Surveys - Configuration + Launch (AU))

Update timeline

  1. identified Aug 31, 2026, 07:36 PM UTC

    We have detected an issue with the Survey Question Importer. At this time, the page is failing to render properly. Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow.</...

  2. investigating Aug 31, 2026, 09:11 PM UTC

    We are currently investigating an issue with the Survey Question Importer in All Data Centers At this time, when clicking onto the question importer, you may experience a page error stating there is an Application Error. We are working to bring things back to normal as soon as...

  3. resolved Aug 31, 2026, 09:49 PM UTC

    The issue with the survey question importer has been resolved. The question importer will now be available to utilize in the survey configuration. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at<a href="https://...

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