Culture Amp incident

Issue with EU Culture Amp Platform

Resolved after 1 hour 43 minutes, affecting Incident: Goals - Goals (EU) (Goals (EU)) and Incident: Home - Home (EU) (Home Page (EU)) and 1 more, on October 7, 2026.

resolved Oct 07, 2026, 06:59 PM UTC

The issue with the EU Culture Amp platform has been resolved. The following will now be working as expected: EU Culture Amp platform and modules are accessible, and users can log in Available to all users in the EU Data Centre. We thank you for...

Started
Oct 07, 2026, 05:16 PM UTC
Resolved
Oct 07, 2026, 06:59 PM UTC
Duration
1h 43m
Detected by Pingoru
Oct 07, 2026, 05:16 PM UTC

Affected components

Incident: Goals - Goals (EU) (Goals (EU))Incident: Home - Home (EU) (Home Page (EU))Incident: 1-on-1s - 1-on-1s-Reporting (EU) (1-on-1s Reporting (EU))Incident: 1-on-1s - 1-on-1s (EU) (1-on-1s (EU))Incident: Goals - Goals Reporting (EU) (Goals Reporting (EU))Incident: Settings - Admin-Settings (EU) (Admin Settings (EU))Incident: Feedback - Shoutouts (EU) (Shoutouts (EU))Incident: Engagement - Surveys - Reporting + Sharing (EU) (Surveys - Reporting + Sharing (EU))Incident: Feedback - Anytime-Feedback-Manager-Requested-Feedback (EU) (Anytime Feedback (EU))Incident: Engagement - Surveys - Configuration + Launch (EU) (Surveys - Configuration + Launch (EU))

Update timeline

  1. identified Oct 07, 2026, 05:16 PM UTC

    We have detected an issue with the EU Culture Amp platform and most or all modules are inaccessible at the moment. This is affecting all users in the EU Data Centre. Engineers have been informed of the issue. We'll be working to return things to normal as soon as possible. Further...

  2. investigating Oct 07, 2026, 05:39 PM UTC

    We are continuing to investigate the issue with the EU Culture Amp platform. Most or all modules are inaccessible at the moment and users may not be able to log in. This is affecting all users in the EU Data Centre. Engineers have been informed of the issue. We'll be working to...

  3. investigating Oct 07, 2026, 05:53 PM UTC

    We are continuing to investigate the issue with the EU Culture Amp platform. Most or all modules are inaccessible at the moment and users may not be able to log in. This is affecting all users in the EU Data Centre. Engineers have been informed of the issue. We'll be working to...

  4. resolved Oct 07, 2026, 06:59 PM UTC

    The issue with the EU Culture Amp platform has been resolved. The following will now be working as expected: EU Culture Amp platform and modules are accessible, and users can log in Available to all users in the EU Data Centre. We thank you for...

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