Creditcall Outage History

Creditcall is up right now

There were 6 Creditcall outages since February 6, 2026 totaling 15h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.creditcall.com

Notice April 21, 2026

ECNX declines

Detected by Pingoru
Apr 21, 2026, 03:44 AM UTC
Resolved
Apr 21, 2026, 06:08 AM UTC
Duration
2h 23m
Affected: Elavon (APACS)
Timeline · 3 updates
  1. investigating Apr 21, 2026, 03:44 AM UTC

    We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.

  2. identified Apr 21, 2026, 03:53 AM UTC

    Elavon has confirmed that maintenance is currently underway on their authorization host.

  3. resolved Apr 21, 2026, 06:08 AM UTC

    The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.

Read the full incident report →

Notice April 8, 2026

CPS Transaction Incident

Detected by Pingoru
Apr 08, 2026, 04:08 AM UTC
Resolved
Apr 08, 2026, 04:35 AM UTC
Duration
27m
Affected: Chase Paymentech (Stratus / Salem)
Timeline · 2 updates
  1. investigating Apr 08, 2026, 04:08 AM UTC

    We’re currently investigating an issue causing some CPS (Chase Salem) transactions to be declined or experience timeouts. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. resolved Apr 08, 2026, 04:35 AM UTC

    The issue affecting CPS (Chase Salem/Paymentech) transactions has been resolved. We observed a period where some transactions were declined or experienced timeouts due to a temporary connection issue with CPS. The connection has since stabilized, and transaction processing is operating normally. We will continue to monitor the system to ensure ongoing reliability.

Read the full incident report →

Minor March 20, 2026

Intermittent Connection Timeouts To Vantiv

Detected by Pingoru
Mar 20, 2026, 04:19 PM UTC
Resolved
Mar 20, 2026, 04:40 PM UTC
Duration
20m
Affected: Worldpay / Vantiv (610)
Timeline · 2 updates
  1. monitoring Mar 20, 2026, 04:19 PM UTC

    We have observed intermittent timeouts to FACe - Vantiv and Worldpay eCommerce. We are monitoring the situation.

  2. resolved Mar 20, 2026, 04:40 PM UTC

    We have observed no further errors.

Read the full incident report →

Notice March 8, 2026

Service Incident

Detected by Pingoru
Mar 08, 2026, 03:30 PM UTC
Resolved
Mar 08, 2026, 03:30 PM UTC
Duration
—
Affected: TSYS (Sierra)
Timeline · 1 update
  1. resolved Mar 08, 2026, 05:04 PM UTC

    We identified and resolved an issue related to transaction processing on the TSYS platform. To minimize impact, certain merchants processing on TSYS with settlement scheduled for the 2:30 AM ET settlement job will experience settlement at an alternate time. All other transaction processing is functioning normally.

Read the full incident report →

Critical February 20, 2026

Connection to Moneris

Detected by Pingoru
Feb 20, 2026, 06:14 PM UTC
Resolved
Feb 20, 2026, 11:29 PM UTC
Duration
5h 15m
Affected: Moneris Solutions
Timeline · 5 updates
  1. investigating Feb 20, 2026, 06:14 PM UTC

    We are currently investigating a potential connection issue with the Moneris eSelect processor that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible

  2. identified Feb 20, 2026, 06:29 PM UTC

    The issue has been confirmed by Moneris that it is on their end. We will update periodically as they provide us with updates.

  3. monitoring Feb 20, 2026, 06:46 PM UTC

    We are now seeing some approvals coming through. Moneris has updated their status page to indicate that they are working on a fix.

  4. monitoring Feb 20, 2026, 08:00 PM UTC

    Transaction processing has returned to an operational state. Upon further investigation from Moneris, the issue originated from a Cloudflare outage. We will continue to monitor.

  5. resolved Feb 20, 2026, 11:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 14, 2026

Connection to Barclays

Detected by Pingoru
Feb 14, 2026, 01:29 AM UTC
Resolved
Feb 14, 2026, 08:41 AM UTC
Duration
7h 11m
Affected: Barclaycard (APACS)
Timeline · 5 updates
  1. investigating Feb 14, 2026, 01:29 AM UTC

    We are currently investigating a potential connection issue with Barclays that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible

  2. investigating Feb 14, 2026, 01:37 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 14, 2026, 01:52 AM UTC

    The issue appears to be with the Barclays service

  4. monitoring Feb 14, 2026, 02:19 AM UTC

    We are currently seeing intermittent approvals and will continue to monitor.

  5. resolved Feb 14, 2026, 08:41 AM UTC

    This incident has been resolved.

Read the full incident report →

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