Creditcall incident

Service Incident - Tsys Sierra EMV

Minor Resolved View vendor source →

Creditcall experienced a minor incident on October 23, 2025 affecting TSYS (Sierra), lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 04:40 PM UTC
Resolved
Oct 23, 2025, 07:53 PM UTC
Duration
3h 13m
Detected by Pingoru
Oct 23, 2025, 04:40 PM UTC

Affected components

TSYS (Sierra)

Update timeline

  1. identified Oct 23, 2025, 04:40 PM UTC

    Tsys are investigating an ongoing issue on the Tsys Sierra platform causing communications failures. Customers may experience delays in authorisation processing. Further updates will be provided when available.

  2. resolved Oct 23, 2025, 07:53 PM UTC

    This incident has been resolved.