Creditcall experienced a notice incident on September 28, 2026, lasting 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 28, 2026, 01:30 PM UTC
We are aware of a technical issue that resulted in a delay in processing certain submitted transaction files. This issue did not affect all transaction files. While the impacted files have now been successfully processed, some merchants may experience a one business day delay in receiving funding. Our technical teams are actively investigating the root cause and assessing the full impact.
- identified Sep 28, 2026, 01:39 PM UTC
AIB First Data identified the cause of the issue affecting transaction processing and are working to resolve it. Some customers may continue to experience errors, delays, or difficulty processing transactions. We will provide further updates as we receive them.
- resolved Sep 28, 2026, 01:41 PM UTC
The issue affecting the processing of certain transaction files has been resolved, and all impacted files have been successfully processed. Some affected merchants may experience a delay of up to one business day in receiving funding.