Creditcall incident

Batch Settlement Delays

Resolved after 2 hours 8 minutes, affecting American Express (APACS), on October 17, 2026.

resolved Oct 17, 2026, 09:56 AM UTC

The delay affecting batch settlement has been resolved. Our engineers have confirmed that batches are settling as expected and settlement processing is operating normally.

Started
Oct 17, 2026, 07:48 AM UTC
Resolved
Oct 17, 2026, 09:56 AM UTC
Duration
2h 8m
Detected by Pingoru
Oct 17, 2026, 07:48 AM UTC

Affected components

American Express (APACS)

Update timeline

  1. identified Oct 17, 2026, 07:48 AM UTC

    We have identified the cause of the delay affecting batch settlement and are working to resolve the issue. Some customers may continue to experience delays in settlement and associated funding. We will provide further updates as remediation progresses.

  2. resolved Oct 17, 2026, 09:56 AM UTC

    The delay affecting batch settlement has been resolved. Our engineers have confirmed that batches are settling as expected and settlement processing is operating normally.

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