Creditcall experienced a notice incident on December 2, 2025 affecting Global - Authorization Platform, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2025, 07:31 PM UTC
Our engineering team is currently investigating elevated error rates and failed capture attempts.
- identified Dec 02, 2025, 07:43 PM UTC
We have identified the issues relating to the elevated error rates and failed capture attempts. Engineers are working to resolve the issue as soon as possible.
- monitoring Dec 02, 2025, 07:47 PM UTC
We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
- resolved Dec 02, 2025, 08:14 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.