Creditcall incident

Service Incident - Tsys Sierra EMV

Notice Resolved View vendor source →

Creditcall experienced a notice incident on October 23, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 09:50 AM UTC
Resolved
Oct 22, 2025, 10:00 PM UTC
Duration
—
Detected by Pingoru
Oct 23, 2025, 09:50 AM UTC

Update timeline

  1. resolved Oct 23, 2025, 09:50 AM UTC

    Between 23:04 22/10/2025 BST and 04:13 22/10/2025 BST, a network communications issue with the TSYS host caused intermittent authorisation and settlement failures. A small number of settlement batches were affected, which will result in delayed funding or settlement occurring outside of the usual schedule. The issue has been resolved, and all systems are now operating normally.