Creditcall incident

CPS Transaction Incident

Notice Resolved View vendor source →
Started
Apr 08, 2026, 04:08 AM UTC
Resolved
Apr 08, 2026, 04:35 AM UTC
Duration
27m
Detected by Pingoru
Apr 08, 2026, 04:08 AM UTC

Affected components

Chase Paymentech (Stratus / Salem)

Update timeline

  1. investigating Apr 08, 2026, 04:08 AM UTC

    We’re currently investigating an issue causing some CPS (Chase Salem) transactions to be declined or experience timeouts. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. resolved Apr 08, 2026, 04:35 AM UTC

    The issue affecting CPS (Chase Salem/Paymentech) transactions has been resolved. We observed a period where some transactions were declined or experienced timeouts due to a temporary connection issue with CPS. The connection has since stabilized, and transaction processing is operating normally. We will continue to monitor the system to ensure ongoing reliability.

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