Creditcall incident

CardEase Credorax ePower Transaction Processing Issues

Minor Resolved View vendor source →

Creditcall experienced a minor incident on August 25, 2026 affecting Credit Card Processing, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 08:21 AM UTC
Resolved
Aug 25, 2026, 10:02 AM UTC
Duration
1h 40m
Detected by Pingoru
Aug 25, 2026, 08:21 AM UTC

Affected components

Credit Card Processing

Update timeline

  1. investigating Aug 25, 2026, 08:21 AM UTC

    We are investigating an issue affecting CardEase Credorax ePower transaction processing. Transactions routed through one processing instance may be declined, while other processing capacity remains operational. The issue began at approximately 05:00 UTC. Our teams are working to restore normal processing and will provide further updates.

  2. monitoring Aug 25, 2026, 09:01 AM UTC

    We have implemented a fix for the issue affecting CardEase Credorax ePower transaction processing. Transactions are now processing normally. We are continuing to monitor the service to ensure processing remains stable.

  3. resolved Aug 25, 2026, 10:02 AM UTC

    This incident has been resolved.