Creditcall incident

CardEase Credorax ePower Transaction Processing Issues

Resolved after 1 hour 40 minutes, affecting Credit Card Processing, on August 25, 2026.

monitoring Aug 25, 2026, 09:01 AM UTC

We have implemented a fix for the issue affecting CardEase Credorax ePower transaction processing. Transactions are now processing normally. We are continuing to monitor the service to ensure processing remains stable.

Started: Aug 25, 2026, 08:21 AM UTC
Resolved: Aug 25, 2026, 10:02 AM UTC
Duration: 1h 40m
Detected by Pingoru: Aug 25, 2026, 08:21 AM UTC

Affected components

Credit Card Processing

Update timeline

investigating Aug 25, 2026, 08:21 AM UTC

We are investigating an issue affecting CardEase Credorax ePower transaction processing. Transactions routed through one processing instance may be declined, while other processing capacity remains operational. The issue began at approximately 05:00 UTC. Our teams are working to restore normal processing and will provide further updates.
monitoring Aug 25, 2026, 09:01 AM UTC

We have implemented a fix for the issue affecting CardEase Credorax ePower transaction processing. Transactions are now processing normally. We are continuing to monitor the service to ensure processing remains stable.
resolved Aug 25, 2026, 10:02 AM UTC

This incident has been resolved.

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