Creditcall experienced a notice incident on April 21, 2026 affecting Elavon (APACS), lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Elavon (APACS)
Update timeline
- investigating Apr 21, 2026, 03:44 AM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.
- identified Apr 21, 2026, 03:53 AM UTC
Elavon has confirmed that maintenance is currently underway on their authorization host.
- resolved Apr 21, 2026, 06:08 AM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.