Creditcall experienced a minor incident on July 8, 2026 affecting American Express (APACS), lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2026, 06:36 AM UTC
We are aware of an issue affecting transaction processing for American Express. Our team is currently investigating the cause and working to restore normal service as quickly as possible. Our gateway remains operational at this time.
- identified Jul 08, 2026, 06:36 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 08, 2026, 07:31 AM UTC
We have identified and resolved the issue with American Express transactions and will continue to monitor its status. We will provide another update when we have confirmed that it is stable. The estimated impact was from from 8th July 05:14 UTC to 8th July 07:10 UTC
- resolved Jul 08, 2026, 08:11 AM UTC
The issue has now been resolved and services are now operating normally. We will continue to monitor to ensure stability and appreciate your patience throughout this incident.