Creditcall experienced a major incident on July 19, 2025 affecting Credorax (ePower), lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2025, 05:33 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers using Credorax/ Shift4 ePower may be experiencing service issues as a result.
- identified Jul 19, 2025, 06:32 PM UTC
We have identified an issue affecting transactions for some Shift4 ePower. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
- resolved Jul 19, 2025, 08:38 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.