Creditcall experienced a notice incident on September 24, 2025 affecting AIB Merchant Services (APACS) and American Express (APACS) and 1 more component, lasting 22h 42m. The incident has been resolved; the full update timeline is below.
Affected components
AIB Merchant Services (APACS)American Express (APACS)Barclaycard (APACS)Elavon (APACS)First Data Merchant Solutions (APACS)Global Payments (APACS)Lloyds TSB Cardnet (APACS)Worldpay (APACS)
Update timeline
- investigating Sep 24, 2025, 05:34 PM UTC
We have identified a service issue affecting transactions processed between 15:18 UTC and 15:40 UTC on 24/09/2025 for the processors below. Transactions during this period may experience funding delays as a result. A solution to ensure minimal impact is being investigated.
- resolved Sep 25, 2025, 04:17 PM UTC
Issue now resolved. Impacted transactions have now been processed but will likely be affected by funding delays. If you continue have issues, please contact Support.