- Detected by Pingoru
- Oct 08, 2026, 09:36 AM UTC
- Resolved
- Oct 08, 2026, 01:26 PM UTC
- Duration
- 3h 49m
Timeline · 3 updates
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investigating Oct 08, 2026, 09:36 AM UTC
We are currently investigating an issue affecting settlement processing for Chase Paymentech (Stratus / Salem). Some merchants may experience delays in receiving funding as a result. Our engineers are investigating the issue and will provide further updates as more information becomes available.
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identified Oct 08, 2026, 11:44 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Oct 08, 2026, 01:26 PM UTC
The settlement delay has been resolved. The affected settlement file has been successfully resubmitted and accepted. Settlement processing is now proceeding as expected.
Read the full incident report →
Notice September 28, 2026 - Detected by Pingoru
- Sep 28, 2026, 01:30 PM UTC
- Resolved
- Sep 28, 2026, 01:41 PM UTC
- Duration
- 10m
Timeline · 3 updates
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investigating Sep 28, 2026, 01:30 PM UTC
We are aware of a technical issue that resulted in a delay in processing certain submitted transaction files. This issue did not affect all transaction files. While the impacted files have now been successfully processed, some merchants may experience a one business day delay in receiving funding. Our technical teams are actively investigating the root cause and assessing the full impact.
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identified Sep 28, 2026, 01:39 PM UTC
AIB First Data identified the cause of the issue affecting transaction processing and are working to resolve it. Some customers may continue to experience errors, delays, or difficulty processing transactions. We will provide further updates as we receive them.
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resolved Sep 28, 2026, 01:41 PM UTC
The issue affecting the processing of certain transaction files has been resolved, and all impacted files have been successfully processed. Some affected merchants may experience a delay of up to one business day in receiving funding.
Read the full incident report →
Notice September 13, 2026 - Detected by Pingoru
- Sep 13, 2026, 12:14 PM UTC
- Resolved
- Sep 13, 2026, 12:14 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Sep 13, 2026, 12:14 PM UTC
Between approximately 06:30 UTC and 10:30 UTC, First Data Merchant Solutions (DL Host / Nashville) experienced an issue affecting settlement processing. As a result, some customers may experience delays in funding. Settlement processing has since resumed, and affected settlements are expected to be reattempted during the next settlement cycle.
Read the full incident report →
Notice September 10, 2026 - Detected by Pingoru
- Sep 10, 2026, 01:14 PM UTC
- Resolved
- Sep 10, 2026, 02:49 PM UTC
- Duration
- 1h 35m
Affected: Global - Hosted Payment Page / eKashu
Timeline · 2 updates
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monitoring Sep 10, 2026, 01:14 PM UTC
NMI Engineers have identified and resolved the issue with eKashu service and will continue to monitor its status. We will provide another update when we have confirmed that it is stable.
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resolved Sep 10, 2026, 02:49 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 10:12 AM UTC
- Resolved
- Sep 08, 2026, 11:50 AM UTC
- Duration
- 1h 38m
Affected: TSYS (Sierra)
Timeline · 3 updates
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identified Sep 08, 2026, 10:12 AM UTC
We are currently investigating an issue affecting a limited number of settlement batches, which may result in delayed funding for some merchants. We will provide updates as more information becomes available.
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identified Sep 08, 2026, 11:50 AM UTC
We are continuing to work on a fix for this issue.
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resolved Sep 08, 2026, 11:50 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2026, 10:39 AM UTC
- Resolved
- Aug 25, 2026, 10:54 AM UTC
- Duration
- 14m
Affected: Credit Card Processing
Timeline · 3 updates
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investigating Aug 25, 2026, 10:39 AM UTC
We are currently investigating an issue affecting settlement file transfers to Fiserv. Fiserv has advised that they are also investigating an interruption affecting their Secure File Gateway (SFG). Some merchants may experience delays to funding as a result. We are continuing to investigate the impact and will provide further updates as more information becomes available.
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monitoring Aug 25, 2026, 10:42 AM UTC
Fiserv has advised that the issue affecting their Secure File Gateway (SFG) has been resolved. Settlement file transfers have resumed successfully. We are continuing to monitor processing to ensure all outstanding settlement files are completed successfully. We will provide a further update once normal processing has been confirmed.
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resolved Aug 25, 2026, 10:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 25, 2026, 08:21 AM UTC
- Resolved
- Aug 25, 2026, 10:02 AM UTC
- Duration
- 1h 40m
Affected: Credit Card Processing
Timeline · 3 updates
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investigating Aug 25, 2026, 08:21 AM UTC
We are investigating an issue affecting CardEase Credorax ePower transaction processing. Transactions routed through one processing instance may be declined, while other processing capacity remains operational. The issue began at approximately 05:00 UTC. Our teams are working to restore normal processing and will provide further updates.
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monitoring Aug 25, 2026, 09:01 AM UTC
We have implemented a fix for the issue affecting CardEase Credorax ePower transaction processing. Transactions are now processing normally. We are continuing to monitor the service to ensure processing remains stable.
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resolved Aug 25, 2026, 10:02 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 23, 2026, 01:15 AM UTC
- Resolved
- Aug 23, 2026, 01:27 PM UTC
- Duration
- 12h 11m
Affected: First Data Merchant Solutions (Rapid Connect)
Timeline · 2 updates
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investigating Aug 23, 2026, 06:57 AM UTC
Due to a service interruption on the First Data Rapid Connect, Merchants may expect a delay in funding
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resolved Aug 23, 2026, 01:27 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2026, 04:52 AM UTC
- Resolved
- Aug 15, 2026, 07:03 AM UTC
- Duration
- 2h 10m
Timeline · 4 updates
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investigating Aug 15, 2026, 04:52 AM UTC
We are aware of an issue affecting transaction processing for some merchants. Our team is currently investigating the cause and working to restore normal service as quickly as possible. Our gateway remains operational at this time.
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investigating Aug 15, 2026, 05:41 AM UTC
We've identified the issue as specifically affecting Mastercard and Maestro transactions. Other card networks are processing normally. Our team continues to work on a resolution, and we'll post another update as soon as we have more information. Our gateway remains operational at this time.
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monitoring Aug 15, 2026, 05:55 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 15, 2026, 07:03 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 01:00 AM UTC
- Resolved
- Aug 05, 2026, 01:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 05, 2026, 02:17 PM UTC
Due to a service interruption on the TSYS settler. Settlement jobs were affected and have been resolved. Merchants affected may see a delay in funding.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2026, 06:36 AM UTC
- Resolved
- Jul 08, 2026, 08:11 AM UTC
- Duration
- 1h 35m
Affected: American Express (APACS)
Timeline · 4 updates
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identified Jul 08, 2026, 06:36 AM UTC
We are aware of an issue affecting transaction processing for American Express. Our team is currently investigating the cause and working to restore normal service as quickly as possible. Our gateway remains operational at this time.
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identified Jul 08, 2026, 06:36 AM UTC
We are continuing to work on a fix for this issue.
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monitoring Jul 08, 2026, 07:31 AM UTC
We have identified and resolved the issue with American Express transactions and will continue to monitor its status. We will provide another update when we have confirmed that it is stable. The estimated impact was from from 8th July 05:14 UTC to 8th July 07:10 UTC
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resolved Jul 08, 2026, 08:11 AM UTC
The issue has now been resolved and services are now operating normally. We will continue to monitor to ensure stability and appreciate your patience throughout this incident.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2026, 07:56 PM UTC
- Resolved
- Jun 23, 2026, 08:58 PM UTC
- Duration
- 1h 2m
Affected: Worldpay (APACS)
Timeline · 3 updates
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identified Jun 23, 2026, 07:56 PM UTC
We are monitoring an issue that is impacting processing performance on Worldpay. As a result, some transactions may take longer to process or will need to be retried. We thank you for your patience.
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monitoring Jun 23, 2026, 08:31 PM UTC
Worldpay has determined this a third-party power outage. They have confirmed power has been restored and are continuing to work towards recovering all platforms.
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resolved Jun 23, 2026, 08:58 PM UTC
The issue has been resolved and services have returned to normal operation. We will continue to monitor for stability.
Read the full incident report →
- Detected by Pingoru
- May 30, 2026, 03:15 PM UTC
- Resolved
- May 30, 2026, 03:15 PM UTC
- Duration
- —
Timeline · 1 update
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resolved May 30, 2026, 03:29 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. The incident is isolated to Chase Paymentech Salem.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 03:44 AM UTC
- Resolved
- Apr 21, 2026, 06:08 AM UTC
- Duration
- 2h 23m
Affected: Elavon (APACS)
Timeline · 3 updates
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investigating Apr 21, 2026, 03:44 AM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.
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identified Apr 21, 2026, 03:53 AM UTC
Elavon has confirmed that maintenance is currently underway on their authorization host.
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resolved Apr 21, 2026, 06:08 AM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 04:08 AM UTC
- Resolved
- Apr 08, 2026, 04:35 AM UTC
- Duration
- 27m
Affected: Chase Paymentech (Stratus / Salem)
Timeline · 2 updates
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investigating Apr 08, 2026, 04:08 AM UTC
We’re currently investigating an issue causing some CPS (Chase Salem) transactions to be declined or experience timeouts. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
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resolved Apr 08, 2026, 04:35 AM UTC
The issue affecting CPS (Chase Salem/Paymentech) transactions has been resolved. We observed a period where some transactions were declined or experienced timeouts due to a temporary connection issue with CPS. The connection has since stabilized, and transaction processing is operating normally. We will continue to monitor the system to ensure ongoing reliability.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 04:19 PM UTC
- Resolved
- Mar 20, 2026, 04:40 PM UTC
- Duration
- 20m
Affected: Worldpay / Vantiv (610)
Timeline · 2 updates
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monitoring Mar 20, 2026, 04:19 PM UTC
We have observed intermittent timeouts to FACe - Vantiv and Worldpay eCommerce. We are monitoring the situation.
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resolved Mar 20, 2026, 04:40 PM UTC
We have observed no further errors.
Read the full incident report →
Critical February 20, 2026 - Detected by Pingoru
- Feb 20, 2026, 06:14 PM UTC
- Resolved
- Feb 20, 2026, 11:29 PM UTC
- Duration
- 5h 15m
Affected: Moneris Solutions
Timeline · 5 updates
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investigating Feb 20, 2026, 06:14 PM UTC
We are currently investigating a potential connection issue with the Moneris eSelect processor that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible
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identified Feb 20, 2026, 06:29 PM UTC
The issue has been confirmed by Moneris that it is on their end. We will update periodically as they provide us with updates.
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monitoring Feb 20, 2026, 06:46 PM UTC
We are now seeing some approvals coming through. Moneris has updated their status page to indicate that they are working on a fix.
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monitoring Feb 20, 2026, 08:00 PM UTC
Transaction processing has returned to an operational state. Upon further investigation from Moneris, the issue originated from a Cloudflare outage. We will continue to monitor.
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resolved Feb 20, 2026, 11:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 14, 2026, 01:29 AM UTC
- Resolved
- Feb 14, 2026, 08:41 AM UTC
- Duration
- 7h 11m
Affected: Barclaycard (APACS)
Timeline · 5 updates
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investigating Feb 14, 2026, 01:29 AM UTC
We are currently investigating a potential connection issue with Barclays that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible
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investigating Feb 14, 2026, 01:37 AM UTC
We are continuing to investigate this issue.
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identified Feb 14, 2026, 01:52 AM UTC
The issue appears to be with the Barclays service
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monitoring Feb 14, 2026, 02:19 AM UTC
We are currently seeing intermittent approvals and will continue to monitor.
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resolved Feb 14, 2026, 08:41 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 02, 2025, 06:31 PM UTC
- Resolved
- Dec 02, 2025, 08:14 PM UTC
- Duration
- 1h 42m
Affected: Global - Authorization Platform
Timeline · 4 updates
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investigating Dec 02, 2025, 07:31 PM UTC
Our engineering team is currently investigating elevated error rates and failed capture attempts.
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identified Dec 02, 2025, 07:43 PM UTC
We have identified the issues relating to the elevated error rates and failed capture attempts. Engineers are working to resolve the issue as soon as possible.
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monitoring Dec 02, 2025, 07:47 PM UTC
We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
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resolved Dec 02, 2025, 08:14 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Oct 23, 2025, 04:40 PM UTC
- Resolved
- Oct 23, 2025, 07:53 PM UTC
- Duration
- 3h 13m
Affected: TSYS (Sierra)
Timeline · 2 updates
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identified Oct 23, 2025, 04:40 PM UTC
Tsys are investigating an ongoing issue on the Tsys Sierra platform causing communications failures. Customers may experience delays in authorisation processing. Further updates will be provided when available.
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resolved Oct 23, 2025, 07:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 22, 2025, 10:00 PM UTC
- Resolved
- Oct 22, 2025, 10:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 23, 2025, 09:50 AM UTC
Between 23:04 22/10/2025 BST and 04:13 22/10/2025 BST, a network communications issue with the TSYS host caused intermittent authorisation and settlement failures. A small number of settlement batches were affected, which will result in delayed funding or settlement occurring outside of the usual schedule. The issue has been resolved, and all systems are now operating normally.
Read the full incident report →
- Detected by Pingoru
- Jun 19, 2025, 10:35 AM UTC
- Resolved
- Jun 19, 2025, 04:09 PM UTC
- Duration
- 5h 33m
Affected: Chase Paymentech (Stratus / Salem)
Timeline · 3 updates
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investigating Jun 19, 2025, 10:35 AM UTC
An issue has caused a delay in the posting of Chase Stratus transactions to Chase for settlement. As a result, funding to accounts may also be delayed. A further update will be provided shortly with more information.
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identified Jun 19, 2025, 12:59 PM UTC
The internal system issue that caused issue for Chase Stratus transactions in settlement has now been identified and is being resolved. Transactions in the last two days might have been affected. As a result, funding to accounts may be delayed. A further update will be provided shortly with more information.
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resolved Jun 19, 2025, 04:09 PM UTC
The internal system issue that has affected the settlement of certain Chase Stratus/Salem transactions has now been resolved. The affected transactions were from 17th of June 2025 and 18th of June 2025; these were resubmitted by 15:35 UTC 19th of June 2025. As a result, the associated funding to accounts may have been delayed or otherwise affected.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2025, 11:16 AM UTC
- Resolved
- Jun 04, 2025, 04:20 PM UTC
- Duration
- 5h 4m
Affected: Barclaycard (HISO)
Timeline · 3 updates
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identified Jun 04, 2025, 11:16 AM UTC
We have identified an issue affecting Apple/Google Pay transactions for Barclaycard HISO. NMI engineers have identified the issue and are working on a resolution. We have contacted the processor regarding this issue. An update will be provided shortly.
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monitoring Jun 04, 2025, 02:27 PM UTC
We have deployed an update and have since seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
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resolved Jun 04, 2025, 04:20 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2025, 09:13 AM UTC
- Resolved
- Apr 16, 2025, 01:17 PM UTC
- Duration
- 4h 3m
Affected: Global - WebMISGlobal - WebMIS
Timeline · 4 updates
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investigating Apr 16, 2025, 09:14 AM UTC
We are currently investigating problems some users are having with logging into WebMIS.
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monitoring Apr 16, 2025, 09:59 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Apr 16, 2025, 01:17 PM UTC
We are continuing to monitor for any further issues.
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resolved Apr 16, 2025, 01:17 PM UTC
This incident has been resolved.
Read the full incident report →
