Creditcall Outage History
Creditcall is up right nowPingoru has recorded 51 incidents for Creditcall: 33 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 5 | 16 of 744 (2%) |
| September 2026 | 6 | 13 of 720 (2%) |
| October 2026 | 4 | 13 of 507 (3%) |
Incidents, newest first
Notice October 17, 2026 Batch Settlement Delays 2h 8m American Express (APACS)
Started Oct 17, 2026, 07:48 AM UTC· resolved Oct 17, 2026, 09:56 AM UTC
- identified Oct 17, 2026, 07:48 AM UTC
We have identified the cause of the delay affecting batch settlement and are working to resolve the issue. Some customers may continue to experience delays in settlement and associated funding. We will provide further updates as remediation progresses.
- resolved Oct 17, 2026, 09:56 AM UTC
The delay affecting batch settlement has been resolved. Our engineers have confirmed that batches are settling as expected and settlement processing is operating normally.
Notice October 15, 2026 Worldpay APACS & AIB APACS – Settlement Delays 6h 17m
Started Oct 15, 2026, 07:13 AM UTC· resolved Oct 15, 2026, 01:30 PM UTC
- investigating Oct 15, 2026, 07:13 AM UTC
We are currently investigating an issue affecting settlement processing for Worldpay APACS and AIB APACS. As a result, affected merchants may experience delays in receiving funding. Our engineers are investigating the issue and will provide further updates as more information becomes available.
- identified Oct 15, 2026, 11:48 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 15, 2026, 01:19 PM UTC
We are closely monitoring settlement processing to confirm that batches are settling as expected and the service remains stable.
- resolved Oct 15, 2026, 02:34 PM UTC
The delay affecting batch settlement has been resolved.
Notice September 28, 2026 Transaction Processing Issues 10m
Started Sep 28, 2026, 01:30 PM UTC· resolved Sep 28, 2026, 01:41 PM UTC
- investigating Sep 28, 2026, 01:30 PM UTC
We are aware of a technical issue that resulted in a delay in processing certain submitted transaction files. This issue did not affect all transaction files. While the impacted files have now been successfully processed, some merchants may experience a one business day delay in receiving funding. Our technical teams are actively investigating the root cause and assessing the full impact.
- identified Sep 28, 2026, 01:39 PM UTC
AIB First Data identified the cause of the issue affecting transaction processing and are working to resolve it. Some customers may continue to experience errors, delays, or difficulty processing transactions. We will provide further updates as we receive them.
- resolved Sep 28, 2026, 01:41 PM UTC
The issue affecting the processing of certain transaction files has been resolved, and all impacted files have been successfully processed. Some affected merchants may experience a delay of up to one business day in receiving funding.
Notice September 13, 2026 First Data Nashville North – Settlement Issue 4h
Started Sep 13, 2026, 06:30 AM UTC· resolved Sep 13, 2026, 10:30 AM UTC
- resolved Sep 13, 2026, 12:14 PM UTC
Between approximately 06:30 UTC and 10:30 UTC, First Data Merchant Solutions (DL Host / Nashville) experienced an issue affecting settlement processing. As a result, some customers may experience delays in funding. Settlement processing has since resumed, and affected settlements are expected to be reattempted during the next settlement cycle.
Notice September 10, 2026 Service Incident 1h 35m Global - Hosted Payment Page / eKashu
Started Sep 10, 2026, 01:14 PM UTC· resolved Sep 10, 2026, 02:49 PM UTC
- monitoring Sep 10, 2026, 01:14 PM UTC
NMI Engineers have identified and resolved the issue with eKashu service and will continue to monitor its status. We will provide another update when we have confirmed that it is stable.
- resolved Sep 10, 2026, 02:49 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Notice September 8, 2026 Delayed Funding for Select Batches 1h 38m TSYS (Sierra)
Started Sep 08, 2026, 10:12 AM UTC· resolved Sep 08, 2026, 11:50 AM UTC
- identified Sep 08, 2026, 10:12 AM UTC
We are currently investigating an issue affecting a limited number of settlement batches, which may result in delayed funding for some merchants. We will provide updates as more information becomes available.
- identified Sep 08, 2026, 11:50 AM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 08, 2026, 11:50 AM UTC
This incident has been resolved.
Major August 25, 2026 Fiserv Settlement Processing Delays 14m Credit Card Processing
Started Aug 25, 2026, 10:39 AM UTC· resolved Aug 25, 2026, 10:54 AM UTC
- investigating Aug 25, 2026, 10:39 AM UTC
We are currently investigating an issue affecting settlement file transfers to Fiserv. Fiserv has advised that they are also investigating an interruption affecting their Secure File Gateway (SFG). Some merchants may experience delays to funding as a result. We are continuing to investigate the impact and will provide further updates as more information becomes available.
- monitoring Aug 25, 2026, 10:42 AM UTC
Fiserv has advised that the issue affecting their Secure File Gateway (SFG) has been resolved. Settlement file transfers have resumed successfully. We are continuing to monitor processing to ensure all outstanding settlement files are completed successfully. We will provide a further update once normal processing has been confirmed.
- resolved Aug 25, 2026, 10:54 AM UTC
This incident has been resolved.
Minor August 25, 2026 CardEase Credorax ePower Transaction Processing Issues 1h 40m Credit Card Processing
Started Aug 25, 2026, 08:21 AM UTC· resolved Aug 25, 2026, 10:02 AM UTC
- investigating Aug 25, 2026, 08:21 AM UTC
We are investigating an issue affecting CardEase Credorax ePower transaction processing. Transactions routed through one processing instance may be declined, while other processing capacity remains operational. The issue began at approximately 05:00 UTC. Our teams are working to restore normal processing and will provide further updates.
- monitoring Aug 25, 2026, 09:01 AM UTC
We have implemented a fix for the issue affecting CardEase Credorax ePower transaction processing. Transactions are now processing normally. We are continuing to monitor the service to ensure processing remains stable.
- resolved Aug 25, 2026, 10:02 AM UTC
This incident has been resolved.
Minor August 23, 2026 First Data Rapid Connect Settlement delays 12h 11m First Data Merchant Solutions (Rapid Connect)
Started Aug 23, 2026, 01:15 AM UTC· resolved Aug 23, 2026, 01:27 PM UTC
- investigating Aug 23, 2026, 06:57 AM UTC
Due to a service interruption on the First Data Rapid Connect, Merchants may expect a delay in funding
- resolved Aug 23, 2026, 01:27 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Notice August 15, 2026 Transaction Errors 2h 10m
Started Aug 15, 2026, 04:52 AM UTC· resolved Aug 15, 2026, 07:03 AM UTC
- investigating Aug 15, 2026, 04:52 AM UTC
We are aware of an issue affecting transaction processing for some merchants. Our team is currently investigating the cause and working to restore normal service as quickly as possible. Our gateway remains operational at this time.
- investigating Aug 15, 2026, 05:41 AM UTC
We've identified the issue as specifically affecting Mastercard and Maestro transactions. Other card networks are processing normally. Our team continues to work on a resolution, and we'll post another update as soon as we have more information. Our gateway remains operational at this time.
- monitoring Aug 15, 2026, 05:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 15, 2026, 07:03 AM UTC
This incident has been resolved.
Notice August 5, 2026 TSYS Settlement Delay –
Started Aug 05, 2026, 01:00 AM UTC· resolved Aug 05, 2026, 01:00 AM UTC
- resolved Aug 05, 2026, 02:17 PM UTC
Due to a service interruption on the TSYS settler. Settlement jobs were affected and have been resolved. Merchants affected may see a delay in funding.
Minor July 8, 2026 Transaction Errors - American Express 1h 35m American Express (APACS)
Started Jul 08, 2026, 06:36 AM UTC· resolved Jul 08, 2026, 08:11 AM UTC
- identified Jul 08, 2026, 06:36 AM UTC
We are aware of an issue affecting transaction processing for American Express. Our team is currently investigating the cause and working to restore normal service as quickly as possible. Our gateway remains operational at this time.
- identified Jul 08, 2026, 06:36 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 08, 2026, 07:31 AM UTC
We have identified and resolved the issue with American Express transactions and will continue to monitor its status. We will provide another update when we have confirmed that it is stable. The estimated impact was from from 8th July 05:14 UTC to 8th July 07:10 UTC
- resolved Jul 08, 2026, 08:11 AM UTC
The issue has now been resolved and services are now operating normally. We will continue to monitor to ensure stability and appreciate your patience throughout this incident.
Major June 23, 2026 Processing Issues 1h 2m Worldpay (APACS)
Started Jun 23, 2026, 07:56 PM UTC· resolved Jun 23, 2026, 08:58 PM UTC
- identified Jun 23, 2026, 07:56 PM UTC
We are monitoring an issue that is impacting processing performance on Worldpay. As a result, some transactions may take longer to process or will need to be retried. We thank you for your patience.
- monitoring Jun 23, 2026, 08:31 PM UTC
Worldpay has determined this a third-party power outage. They have confirmed power has been restored and are continuing to work towards recovering all platforms.
- resolved Jun 23, 2026, 08:58 PM UTC
The issue has been resolved and services have returned to normal operation. We will continue to monitor for stability.
Minor May 30, 2026 Service Incident - Chase Paymentech Salem 1h 15m
Started May 30, 2026, 02:00 PM UTC· resolved May 30, 2026, 03:15 PM UTC
- resolved May 30, 2026, 03:29 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. The incident is isolated to Chase Paymentech Salem.
Notice April 21, 2026 ECNX declines 2h 23m Elavon (APACS)
Started Apr 21, 2026, 03:44 AM UTC· resolved Apr 21, 2026, 06:08 AM UTC
- investigating Apr 21, 2026, 03:44 AM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.
- identified Apr 21, 2026, 03:53 AM UTC
Elavon has confirmed that maintenance is currently underway on their authorization host.
- resolved Apr 21, 2026, 06:08 AM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Notice April 8, 2026 CPS Transaction Incident 27m Chase Paymentech (Stratus / Salem)
Started Apr 08, 2026, 04:08 AM UTC· resolved Apr 08, 2026, 04:35 AM UTC
- investigating Apr 08, 2026, 04:08 AM UTC
We’re currently investigating an issue causing some CPS (Chase Salem) transactions to be declined or experience timeouts. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- resolved Apr 08, 2026, 04:35 AM UTC
The issue affecting CPS (Chase Salem/Paymentech) transactions has been resolved. We observed a period where some transactions were declined or experienced timeouts due to a temporary connection issue with CPS. The connection has since stabilized, and transaction processing is operating normally. We will continue to monitor the system to ensure ongoing reliability.
Minor March 20, 2026 Intermittent Connection Timeouts To Vantiv 20m Worldpay / Vantiv (610)
Started Mar 20, 2026, 04:19 PM UTC· resolved Mar 20, 2026, 04:40 PM UTC
- monitoring Mar 20, 2026, 04:19 PM UTC
We have observed intermittent timeouts to FACe - Vantiv and Worldpay eCommerce. We are monitoring the situation.
- resolved Mar 20, 2026, 04:40 PM UTC
We have observed no further errors.
Critical February 20, 2026 Connection to Moneris 5h 15m Moneris Solutions
Started Feb 20, 2026, 06:14 PM UTC· resolved Feb 20, 2026, 11:29 PM UTC
- investigating Feb 20, 2026, 06:14 PM UTC
We are currently investigating a potential connection issue with the Moneris eSelect processor that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible
- identified Feb 20, 2026, 06:29 PM UTC
The issue has been confirmed by Moneris that it is on their end. We will update periodically as they provide us with updates.
- monitoring Feb 20, 2026, 06:46 PM UTC
We are now seeing some approvals coming through. Moneris has updated their status page to indicate that they are working on a fix.
- monitoring Feb 20, 2026, 08:00 PM UTC
Transaction processing has returned to an operational state. Upon further investigation from Moneris, the issue originated from a Cloudflare outage. We will continue to monitor.
- resolved Feb 20, 2026, 11:29 PM UTC
This incident has been resolved.
Notice February 14, 2026 Connection to Barclays 7h 11m Barclaycard (APACS)
Started Feb 14, 2026, 01:29 AM UTC· resolved Feb 14, 2026, 08:41 AM UTC
- investigating Feb 14, 2026, 01:29 AM UTC
We are currently investigating a potential connection issue with Barclays that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. We are currently investigating and will provide an update as soon as possible
- investigating Feb 14, 2026, 01:37 AM UTC
We are continuing to investigate this issue.
- identified Feb 14, 2026, 01:52 AM UTC
The issue appears to be with the Barclays service
- monitoring Feb 14, 2026, 02:19 AM UTC
We are currently seeing intermittent approvals and will continue to monitor.
- resolved Feb 14, 2026, 08:41 AM UTC
This incident has been resolved.
Notice December 2, 2025 Intermittent errors 1h 42m Global - Authorization Platform
Started Dec 02, 2025, 06:31 PM UTC· resolved Dec 02, 2025, 08:14 PM UTC
- investigating Dec 02, 2025, 07:31 PM UTC
Our engineering team is currently investigating elevated error rates and failed capture attempts.
- identified Dec 02, 2025, 07:43 PM UTC
We have identified the issues relating to the elevated error rates and failed capture attempts. Engineers are working to resolve the issue as soon as possible.
- monitoring Dec 02, 2025, 07:47 PM UTC
We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
- resolved Dec 02, 2025, 08:14 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Minor October 23, 2025 Service Incident - Tsys Sierra EMV 3h 13m TSYS (Sierra)
Started Oct 23, 2025, 04:40 PM UTC· resolved Oct 23, 2025, 07:53 PM UTC
- identified Oct 23, 2025, 04:40 PM UTC
Tsys are investigating an ongoing issue on the Tsys Sierra platform causing communications failures. Customers may experience delays in authorisation processing. Further updates will be provided when available.
- resolved Oct 23, 2025, 07:53 PM UTC
This incident has been resolved.
Notice October 22, 2025 Service Incident - Tsys Sierra EMV –
Started Oct 22, 2025, 10:00 PM UTC· resolved Oct 22, 2025, 10:00 PM UTC
- resolved Oct 23, 2025, 09:50 AM UTC
Between 23:04 22/10/2025 BST and 04:13 22/10/2025 BST, a network communications issue with the TSYS host caused intermittent authorisation and settlement failures. A small number of settlement batches were affected, which will result in delayed funding or settlement occurring outside of the usual schedule. The issue has been resolved, and all systems are now operating normally.
Minor June 19, 2025 Service Incident - Chase Paymentech (Stratus / Salem) Settlement 5h 33m Chase Paymentech (Stratus / Salem)
Started Jun 19, 2025, 10:35 AM UTC· resolved Jun 19, 2025, 04:09 PM UTC
- investigating Jun 19, 2025, 10:35 AM UTC
An issue has caused a delay in the posting of Chase Stratus transactions to Chase for settlement. As a result, funding to accounts may also be delayed. A further update will be provided shortly with more information.
- identified Jun 19, 2025, 12:59 PM UTC
The internal system issue that caused issue for Chase Stratus transactions in settlement has now been identified and is being resolved. Transactions in the last two days might have been affected. As a result, funding to accounts may be delayed. A further update will be provided shortly with more information.
- resolved Jun 19, 2025, 04:09 PM UTC
The internal system issue that has affected the settlement of certain Chase Stratus/Salem transactions has now been resolved. The affected transactions were from 17th of June 2025 and 18th of June 2025; these were resubmitted by 15:35 UTC 19th of June 2025. As a result, the associated funding to accounts may have been delayed or otherwise affected.
Minor June 4, 2025 Service Incident - Barclaycard (HISO) 5h 4m Barclaycard (HISO)
Started Jun 04, 2025, 11:16 AM UTC· resolved Jun 04, 2025, 04:20 PM UTC
- identified Jun 04, 2025, 11:16 AM UTC
We have identified an issue affecting Apple/Google Pay transactions for Barclaycard HISO. NMI engineers have identified the issue and are working on a resolution. We have contacted the processor regarding this issue. An update will be provided shortly.
- monitoring Jun 04, 2025, 02:27 PM UTC
We have deployed an update and have since seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
- resolved Jun 04, 2025, 04:20 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.
Minor April 16, 2025 Investigating - WebMIS login issues 4h 3m Global - WebMIS, Global - WebMIS
Started Apr 16, 2025, 09:13 AM UTC· resolved Apr 16, 2025, 01:17 PM UTC
- investigating Apr 16, 2025, 09:14 AM UTC
We are currently investigating problems some users are having with logging into WebMIS.
- monitoring Apr 16, 2025, 09:59 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 16, 2025, 01:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 16, 2025, 01:17 PM UTC
This incident has been resolved.