ControlUp Outage History

There were 6 ControlUp outages since February 8, 2026 totaling 19h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.controlup.com

Major April 27, 2026

DEX Database Issue - Intermittent connectivity

Detected by Pingoru: Apr 27, 2026, 05:10 PM UTC
Resolved: Apr 28, 2026, 12:37 AM UTC
Duration: 7h 26m

Affected: US RegionEMEA RegionAPAC Region

Timeline · 5 updates

investigating Apr 27, 2026, 05:10 PM UTC

We are currently investigating an issue causing some DEX environments to be inaccessible.
investigating Apr 27, 2026, 05:38 PM UTC

We are still investigating the issue. Some environments may still experience intermittent access issues to the DEX platform.
identified Apr 27, 2026, 06:07 PM UTC

The issue has been identified. We are currently working on a fix to deploy to all environments. Some DEX environments may still be impacted at this time. We will provide another update once the fix is ready for deployment.
monitoring Apr 27, 2026, 08:03 PM UTC

A fix has been implemented, and we are monitoring the results as we see access being restored across all environments. A final update will be posted once everything is confirmed.
resolved Apr 28, 2026, 12:37 AM UTC

This incident has been resolved.

Read the full incident report →

Major April 21, 2026

VDI platform availability issues

Detected by Pingoru: Apr 21, 2026, 03:47 PM UTC
Resolved: Apr 21, 2026, 05:13 PM UTC
Duration: 1h 26m

Affected: US RegionEMEA RegionAPAC Region

Timeline · 3 updates

investigating Apr 21, 2026, 03:47 PM UTC

We are currently investigating an issue impacting some organizations' ability to access the VDI products. We will provide another update shortly.
monitoring Apr 21, 2026, 04:19 PM UTC

We identified the issue, and a fix has been implemented. We are monitoring the results.
resolved Apr 21, 2026, 05:13 PM UTC

This incident has been resolved.

Read the full incident report →

Critical March 13, 2026

DEX Access Issue

Detected by Pingoru: Mar 13, 2026, 06:19 PM UTC
Resolved: Mar 13, 2026, 08:15 PM UTC
Duration: 1h 56m

Affected: US RegionEMEA RegionAPAC Region

Timeline · 4 updates

investigating Mar 13, 2026, 06:19 PM UTC

We are currently investigating an issue causing issues logging into the DEX platform. We will provide updates as soon as we learn more.
identified Mar 13, 2026, 07:08 PM UTC

The issue has been identified, and a fix is being implemented. Another update will be provided once a fix is in place.
monitoring Mar 13, 2026, 07:41 PM UTC

A fix has been implemented, and we are monitoring the results. We will mark the issue resolved once confirmed.
resolved Mar 13, 2026, 08:15 PM UTC

This incident has been resolved, and all services are back to normal operation.

Read the full incident report →

Major March 4, 2026

Tenant stability issue

Detected by Pingoru: Mar 04, 2026, 10:14 PM UTC
Resolved: Mar 05, 2026, 12:31 AM UTC
Duration: 2h 17m

Affected: US RegionUS RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionAPAC RegionAPAC RegionAPAC RegionAPAC Region

Timeline · 4 updates

investigating Mar 04, 2026, 10:14 PM UTC

We are currently investigating a stability issue that may cause some users to encounter access issues to several static pages in the DEX platform. More information will be shared as we learn more.
identified Mar 04, 2026, 10:37 PM UTC

The issue has been identified. A fix is being worked on and will be implemented as soon as possible.
monitoring Mar 04, 2026, 10:57 PM UTC

The fix has been implemented, and we are monitoring the results as all services return to normal operation.
resolved Mar 05, 2026, 12:31 AM UTC

This incident is resolved, and all services have returned to normal.

Read the full incident report →

Major February 18, 2026

Synthetic Monitoring Web Console Temporarily Unavailable

Detected by Pingoru: Feb 18, 2026, 04:20 AM UTC
Resolved: Feb 18, 2026, 06:26 AM UTC
Duration: 2h 6m

Affected: US RegionEMEA RegionAPAC Region

Timeline · 3 updates

investigating Feb 18, 2026, 04:20 AM UTC

We are currently investigating an issue where the Synthetic Monitoring web console shows that the Service is temporarily unavailable.
monitoring Feb 18, 2026, 05:48 AM UTC

We have identified the issue and immediately deployed a fix. We are monitoring the services as everything returns to normal operation now.
resolved Feb 18, 2026, 06:26 AM UTC

This incident has been resolved and all operations are back to normal.

Read the full incident report →

Major February 8, 2026

Partial Tenant Availability Issue

Detected by Pingoru: Feb 08, 2026, 03:39 PM UTC
Resolved: Feb 08, 2026, 07:59 PM UTC
Duration: 4h 19m

Affected: US RegionEMEA Region

Timeline · 4 updates

investigating Feb 08, 2026, 03:39 PM UTC

We are currently investigating an issue causing some tenants in multiple regions to appear down. More information to follow.
identified Feb 08, 2026, 04:20 PM UTC

The issue has been identified as related to the data pipeline maintenance. We reverted the changes and are testing the fix at this time. We expect to have tenants begin to return to online status quickly.
monitoring Feb 08, 2026, 04:52 PM UTC

A fix has been confirmed and implemented across all tenants. We are monitoring the results as performance returns to normal.
resolved Feb 08, 2026, 07:59 PM UTC

This incident has been resolved, and all performance has returned to normal.

Read the full incident report →

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