- Detected by Pingoru
- Jun 16, 2026, 10:04 AM UTC
- Resolved
- Jun 16, 2026, 08:13 PM UTC
- Duration
- 10h 8m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 5 updates
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investigating Jun 16, 2026, 10:04 AM UTC
We are currently investigating this issue.
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investigating Jun 16, 2026, 10:09 AM UTC
We are continuing to investigate this issue.
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identified Jun 16, 2026, 03:06 PM UTC
The issue has been identified and is related to an ongoing issue with Microsoft Azure. The Microsoft team are working towards a resolution.
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monitoring Jun 16, 2026, 07:35 PM UTC
A fix has been implemented and we are monitoring the results to ensure performance as returned to optimal status.
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resolved Jun 16, 2026, 08:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 11:54 PM UTC
- Resolved
- Jun 11, 2026, 10:47 AM UTC
- Duration
- 10h 52m
Affected: US Region
Timeline · 3 updates
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identified Jun 10, 2026, 11:54 PM UTC
We have identified an issue causing streaming data delays for some US customers. The root cause has been identified, and a permanent fix will be applied during a maintenance window to start at approximately 2 am EST/11 pm PST and lasting for approximately 2 hours. During the deployment, affected customers will notice that recent streaming data will not be available. Data will fill back in over time once the fix has been successfully deployed.
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monitoring Jun 11, 2026, 08:15 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 11, 2026, 10:47 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2026, 09:56 AM UTC
- Resolved
- Jun 09, 2026, 10:21 PM UTC
- Duration
- 12h 24m
Affected: US RegionUS Region
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- Jun 07, 2026, 07:54 PM UTC
- Resolved
- Jun 08, 2026, 12:05 AM UTC
- Duration
- 4h 11m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 4 updates
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investigating Jun 07, 2026, 07:54 PM UTC
We are currently experiencing an issue with Data Streaming in all regions.
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identified Jun 07, 2026, 08:09 PM UTC
The issue has been identified, and we are implementing a fix. There may be some duplication of data during this period, which will return to normal during the restoration process.
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monitoring Jun 07, 2026, 10:43 PM UTC
A fix has been implemented in all regions and data is uploading properly. The data gap will continually close over the next few hours.
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resolved Jun 08, 2026, 12:05 AM UTC
Systems are running normally, and data gaps are continuing to fill in completely.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 09:16 AM UTC
- Resolved
- Jun 02, 2026, 12:03 PM UTC
- Duration
- 2h 47m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 4 updates
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identified Jun 02, 2026, 09:16 AM UTC
We are aware of an issue affecting AI Assistant. We have identified the issue and will provide updates as the investigation progresses
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monitoring Jun 02, 2026, 10:47 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jun 02, 2026, 11:04 AM UTC
We are continuing to monitor for any further issues.
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resolved Jun 02, 2026, 12:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 07:44 PM UTC
- Resolved
- May 11, 2026, 11:05 PM UTC
- Duration
- 3h 21m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 3 updates
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investigating May 11, 2026, 07:44 PM UTC
We are currently investigating an issue with third-party services (Azure API) that may result in some AI Assistant query errors. The query should succeed on a retry. We will provide updates as we learn more.
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monitoring May 11, 2026, 10:21 PM UTC
We have been informed that all third-party services have recovered and we are monitoring our systems to validate that everything is back to operational. One final update will be sent once confirmed.
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resolved May 11, 2026, 11:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 01:12 PM UTC
- Resolved
- May 08, 2026, 01:16 PM UTC
- Duration
- 1d
Affected: EMEA Region
Timeline · 4 updates
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investigating May 07, 2026, 01:12 PM UTC
We are currently experiencing a partial outage affecting some customers in Ireland, where one‑time passwords (OTP) for the DEX Portal may not be delivered via SMS. Other authentication and login methods are operating normally and are not impacted.
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identified May 07, 2026, 06:08 PM UTC
The issue has been identified with service providers in the EMEA regions. We are working closely with third-party services to ensure a speedy recovery. Alternative authentication methods (other than SMS) are still operating normally.
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monitoring May 07, 2026, 11:31 PM UTC
A fix has been implemented by the service providers, and we are monitoring the results.
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resolved May 08, 2026, 01:16 PM UTC
This incident has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 05:10 PM UTC
- Resolved
- Apr 28, 2026, 12:37 AM UTC
- Duration
- 7h 26m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 6 updates
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 03:47 PM UTC
- Resolved
- Apr 21, 2026, 05:13 PM UTC
- Duration
- 1h 26m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 3 updates
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investigating Apr 21, 2026, 03:47 PM UTC
We are currently investigating an issue impacting some organizations' ability to access the VDI products. We will provide another update shortly.
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monitoring Apr 21, 2026, 04:19 PM UTC
We identified the issue, and a fix has been implemented. We are monitoring the results.
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resolved Apr 21, 2026, 05:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 06:19 PM UTC
- Resolved
- Mar 13, 2026, 08:15 PM UTC
- Duration
- 1h 56m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 4 updates
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investigating Mar 13, 2026, 06:19 PM UTC
We are currently investigating an issue causing issues logging into the DEX platform. We will provide updates as soon as we learn more.
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identified Mar 13, 2026, 07:08 PM UTC
The issue has been identified, and a fix is being implemented. Another update will be provided once a fix is in place.
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monitoring Mar 13, 2026, 07:41 PM UTC
A fix has been implemented, and we are monitoring the results. We will mark the issue resolved once confirmed.
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resolved Mar 13, 2026, 08:15 PM UTC
This incident has been resolved, and all services are back to normal operation.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 10:14 PM UTC
- Resolved
- Mar 05, 2026, 12:31 AM UTC
- Duration
- 2h 17m
Affected: US RegionUS RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionAPAC RegionAPAC RegionAPAC RegionAPAC Region
Timeline · 4 updates
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investigating Mar 04, 2026, 10:14 PM UTC
We are currently investigating a stability issue that may cause some users to encounter access issues to several static pages in the DEX platform. More information will be shared as we learn more.
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identified Mar 04, 2026, 10:37 PM UTC
The issue has been identified. A fix is being worked on and will be implemented as soon as possible.
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monitoring Mar 04, 2026, 10:57 PM UTC
The fix has been implemented, and we are monitoring the results as all services return to normal operation.
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resolved Mar 05, 2026, 12:31 AM UTC
This incident is resolved, and all services have returned to normal.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 04:20 AM UTC
- Resolved
- Feb 18, 2026, 06:26 AM UTC
- Duration
- 2h 6m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 3 updates
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investigating Feb 18, 2026, 04:20 AM UTC
We are currently investigating an issue where the Synthetic Monitoring web console shows that the Service is temporarily unavailable.
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monitoring Feb 18, 2026, 05:48 AM UTC
We have identified the issue and immediately deployed a fix. We are monitoring the services as everything returns to normal operation now.
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resolved Feb 18, 2026, 06:26 AM UTC
This incident has been resolved and all operations are back to normal.
Read the full incident report →
- Detected by Pingoru
- Feb 08, 2026, 03:39 PM UTC
- Resolved
- Feb 08, 2026, 07:59 PM UTC
- Duration
- 4h 19m
Affected: US RegionEMEA Region
Timeline · 4 updates
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investigating Feb 08, 2026, 03:39 PM UTC
We are currently investigating an issue causing some tenants in multiple regions to appear down. More information to follow.
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identified Feb 08, 2026, 04:20 PM UTC
The issue has been identified as related to the data pipeline maintenance. We reverted the changes and are testing the fix at this time. We expect to have tenants begin to return to online status quickly.
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monitoring Feb 08, 2026, 04:52 PM UTC
A fix has been confirmed and implemented across all tenants. We are monitoring the results as performance returns to normal.
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resolved Feb 08, 2026, 07:59 PM UTC
This incident has been resolved, and all performance has returned to normal.
Read the full incident report →
- Detected by Pingoru
- Jan 26, 2026, 05:00 PM UTC
- Resolved
- Jan 26, 2026, 06:07 PM UTC
- Duration
- 1h 6m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 2 updates
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monitoring Jan 26, 2026, 05:00 PM UTC
We are currently experiencing an issue with certain organizations being unable to access their tenants through DEX. This is related to the critical hot fix that was deployed a short time ago. The fix is taking longer to deploy to all organizations, but access will be restored shortly. Thank you for your patience.
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resolved Jan 26, 2026, 06:07 PM UTC
This incident has been closed, and all tenants are back to operational status.
Read the full incident report →
- Detected by Pingoru
- Dec 15, 2025, 09:31 AM UTC
- Resolved
- Dec 15, 2025, 09:46 AM UTC
- Duration
- 15m
Affected: US RegionEMEA Region
Timeline · 2 updates
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investigating Dec 15, 2025, 09:31 AM UTC
We are currently investigating an issue affecting streaming data on the CU4VDI platform.
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resolved Dec 15, 2025, 09:46 AM UTC
This issue has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 02:04 PM UTC
- Resolved
- Nov 18, 2025, 06:45 PM UTC
- Duration
- 4h 41m
Timeline · 3 updates
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identified Nov 18, 2025, 02:04 PM UTC
Due to third-party vendor issues with Cloudflare, some public websites and resources may not be steadily available. We are monitoring the situation and will post an update when the issue is confirmed resolved. There is no impact on production services at this time.
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monitoring Nov 18, 2025, 02:59 PM UTC
A fix has been implemented, and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all sites are back to normal.
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resolved Nov 18, 2025, 06:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 08, 2025, 12:20 AM UTC
- Resolved
- Nov 08, 2025, 02:46 AM UTC
- Duration
- 2h 25m
Affected: US RegionUS RegionEMEA RegionEMEA RegionAPAC RegionAPAC Region
Timeline · 3 updates
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investigating Nov 08, 2025, 12:20 AM UTC
We are currently investigating an issue causing some organizations to fail authentication when accessing the DEX platform. We will provide updates as we learn more.
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monitoring Nov 08, 2025, 12:48 AM UTC
The issue was identified, and a fix has been quickly deployed. We are monitoring the results as all services return to normal. Another update will be provided once confirmed.
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resolved Nov 08, 2025, 02:46 AM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 03, 2025, 11:14 AM UTC
- Resolved
- Nov 04, 2025, 12:31 AM UTC
- Duration
- 13h 16m
Affected: US Region
Timeline · 5 updates
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investigating Nov 03, 2025, 11:14 AM UTC
We are currently investigating an issue affecting the data stream for Monitors
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investigating Nov 03, 2025, 02:38 PM UTC
We are continuing to investigate this issue and can confirm that, at present, only customers based in the United States may be affected. We will provide further updates as more information becomes available.
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identified Nov 03, 2025, 04:58 PM UTC
We have identified the issue and are collaborating with a 3rd party vendor on a resolution. It appears to be associated with a network load balancing error.
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monitoring Nov 03, 2025, 07:18 PM UTC
Mitigation Deployed. We have deployed a fix and are now closely monitoring service stability and recovery. We'll confirm full resolution soon.
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resolved Nov 04, 2025, 12:31 AM UTC
Resolved. We have confirmed the deployed mitigation was successful. All services are now operating normally. We apologize for the inconvenience and appreciate your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:55 PM UTC
- Resolved
- Oct 30, 2025, 04:51 AM UTC
- Duration
- 11h 56m
Affected: US RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA RegionAPAC RegionAPAC RegionAPAC Region
Timeline · 4 updates
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investigating Oct 29, 2025, 04:55 PM UTC
We are aware of an Azure outage that may be impacting some users' ability to log in to ControlUp when using MFA through Azure resources. Organizations may also experience performance/availability issues within their DEX tenants. We will continue to monitor the situation to ensure all ControlUp services remain available while the complete outage is investigated.
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identified Oct 29, 2025, 06:07 PM UTC
The third-party providers have identified a potential issue and are issuing a rollback operation that should restore services to functional status. We will continue to monitor the progress and how the impacts affect ControlUp availability and services.
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monitoring Oct 30, 2025, 01:52 AM UTC
All third-party providers have completed fixes, and we are monitoring progress as all systems return to normal operation. Another all-clear update will be provided once we are satisfied with performance.
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resolved Oct 30, 2025, 04:51 AM UTC
The incident has been resolved and services have been restored.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 03:43 PM UTC
- Resolved
- Oct 21, 2025, 08:01 PM UTC
- Duration
- 4h 17m
Affected: US RegionUS RegionEMEA RegionEMEA RegionAPAC RegionAPAC Region
Timeline · 3 updates
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investigating Oct 21, 2025, 03:43 PM UTC
We are currently investigating an issue in multiple regions impacting backend networking services. Some organizations may experience degraded performance logging in to the configuration console and performing functions inside the DEX console.
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monitoring Oct 21, 2025, 04:33 PM UTC
Upon discovering an issue in the backend networking services a fix was immediately deployed. We are monitoring the results as systems return to normal performance.
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resolved Oct 21, 2025, 08:01 PM UTC
This incident has been resolved and performance is back to normal.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 12:41 PM UTC
- Resolved
- Oct 21, 2025, 10:43 AM UTC
- Duration
- 22h 2m
Affected: US RegionUS RegionUS RegionUS RegionUS RegionUS RegionUS RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionEMEA RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC RegionAPAC Region
Timeline · 5 updates
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monitoring Oct 20, 2025, 12:41 PM UTC
We were aware that there might have been difficulty logging into ControlUp products for some customers. This issue was related to an ongoing service disruption within the Amazon Web Services (AWS) infrastructure that ControlUp relies on. Our teams actively monitored the AWS status pages for updates and worked to resolve the impact on ControlUp login services as quickly as possible. We apologized for the inconvenience and appreciated your patience. We are continuing to monitor this as services are restored.
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monitoring Oct 20, 2025, 02:13 PM UTC
We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: We are experiencing delays in sending and receiving emails from our ControlUp system. Our Action: We are working with our providers to resolve this dependency and restore full email functionality as quickly as possible. We apologize for this inconvenience and appreciate your patience.
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monitoring Oct 20, 2025, 05:36 PM UTC
We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: We are experiencing delays in sending and receiving emails from our ControlUp systems as well as some disruption of backend communications. Some performance impacts are expected. We will continue to provide updates as we learn more.
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monitoring Oct 21, 2025, 12:16 AM UTC
We are actively monitoring the ongoing AWS outage and its impact on our services. Current Status: AWS has resolved their issue and we are monitoring the resolution as ControlUp services return to full operational status.
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resolved Oct 21, 2025, 10:43 AM UTC
Following AWS’s successful restoration of its services, all ControlUp products are now fully operational and no longer impacted. No further action is required from our side. We appreciate your patience and understanding during this time.
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2025, 04:42 PM UTC
- Resolved
- Oct 11, 2025, 10:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 16, 2025, 04:42 PM UTC
Synthetic Monitoring Scouts requiring SMS MFA-based authentication to perform their runs experienced an outage during the time frame of October 11th, 22:00 UTC to October 15th, 17:20 UTC. The issue has been resolved, and scouts are now successfully performing authentication and completing their runs without SMS MFA failures.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 02:26 PM UTC
- Resolved
- Oct 13, 2025, 10:41 AM UTC
- Duration
- 3d 20h
Affected: US RegionEMEA RegionAPAC Region
Timeline · 3 updates
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identified Oct 09, 2025, 02:26 PM UTC
We are aware of an issue that is affecting Citrix cloud connections to the EUC environments. We are working on a patch to resolve this issue.
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monitoring Oct 11, 2025, 05:53 PM UTC
A fix has been implemented, and we are currently monitoring the results.
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resolved Oct 13, 2025, 10:41 AM UTC
This incident has been resolved. If you are affected by this issue, you will be contacted with a patch. Many thanks.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2025, 02:43 PM UTC
- Resolved
- Sep 25, 2025, 08:20 PM UTC
- Duration
- 5h 37m
Affected: US Region
Timeline · 3 updates
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investigating Sep 25, 2025, 02:43 PM UTC
We are investigating some degraded performance on VDI User Activity and App Trends Reporting for a subset of customers.
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monitoring Sep 25, 2025, 04:36 PM UTC
We have identified the issue, implemented a hotfix, and the two VDI reports are operational for affected users. We are monitoring the hotfix to verify stability.
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resolved Sep 25, 2025, 08:20 PM UTC
The VDI reporting process is functioning without further issue and performing within normal ranges.
Read the full incident report →
- Detected by Pingoru
- Sep 22, 2025, 08:12 AM UTC
- Resolved
- Sep 22, 2025, 11:49 AM UTC
- Duration
- 3h 36m
Affected: US RegionEMEA RegionAPAC Region
Timeline · 3 updates
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investigating Sep 22, 2025, 08:12 AM UTC
We are currently investigating this issue.
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monitoring Sep 22, 2025, 09:00 AM UTC
A fix has been implemented, and we are monitoring the resources.
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resolved Sep 22, 2025, 11:49 AM UTC
This incident has been resolved. We will continue to monitor for any further issues.
Read the full incident report →
